Product: Best Buy Customer Care Clear all filters (293 of 293 reviews match)
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1.0
Details
This started as an ad on Instagram for BestBuy stating up to $550 credit for phone trade in program, which I took advantage of on 3/19/19 for a total value of $850 (Samsung Note 8 $550, and Samsung S8+ $300). Before signing, I asked the Pick Up attendee (because...
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Review
#1550379 Review #1550379 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Lack of knowledge
  • Unwillingness to help
  • False information
Reason of review
refused credit promised
Loss
$600
Preferred solution
Full refund
Tags
  • Customer Serice
  • Customer Always Wrong
  • Complaints
  • General Manager Attitude

Best Buy in Saginaw, Michigan - Follow up going down hill

i gave a very negative review a few weeks ago. i want to add i was concerned with the employees combativeness, taking postures that can provoke violence. i was very angry after the rude treatment. it looks to me like bad buy is on its way out of business. i'll never go to their store again, or buy anything from them. sincerely, ex-customer
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#1545130 Review #1545130 is a subjective opinion of poster.
Service
Best Buy Customer Care
When the person I was chatting at Best Buy , his name is James, cannot solve the problem he gave me this number to call. He said that this is the number of a dedicated payment team that can solve my problem. The number I wrote down right away but on the transcript of...
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Review
#1544502 Review #1544502 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.8
Details
I went to Best Buy talk to a salesman and was provided with a replacement water filter. I show the salesman the refrigerator I had and he told me the one to get. I informed him that it look a little shorter than the one he had just pulled out of the refrigerator like...
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#1540404 Review #1540404 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy - I was over charged for a t.v. purchase between 2&5- 2018.

I ordered several tv's mostly online & returned all but one only because the tv had passed the return date. it's a 50" Samsung that does not have geeks quad protection so the charge should have been around 500.00+. at first I thought 2tv's were charged on my account . Instead the only charge on my card for a tv was for a single 58 in. Samsung priced at 705.56 including geek squad Protection. I believe i am entitled to a refund for the difference between 705.56 & 500+. I am sorry for the confusion I caused.
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Review
#1537184 Review #1537184 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service sucks
Reason of review
talking to agents for help, some dropped my line, i200.00+ need resolution
Loss
$245
1.6
Details
The great Best Buy is, for all intents and purposes, impotent. It is incapable of achieving anything. It does make one wonder how you spend your time over there. Remember "Nobody Beats the Whiz" The Electronics store chain? They were giants in the field. Now they are...
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1 comment
Neithan
#1745773

Have just purchased a brand new 65" Vizio tv last 9/6/19 by 6PM. We had help to take it out of the car and placed I the living room.

After work the following day, my son began installing it and I helped him. When we plugged it in, there was nothing (audio/video) except flashes of lights on one part of the screen. Put it back in the back as I was so sure it was defective. Went back to the store as soon as it opened at 11AM Sunday 9/8/19.

We were told not acceptable as WE damaged it. Asked how in the world we could have done it. Never dropped, never bumped at the house. WHO knows, it could have happened on their store, on their sales floor, etc.

How could they insinuate blame to us? We were told should have returned it the VERY same day we bought it that night, and what? Who could do this upon purchase? Then we were told if I want to take it up with corporate, "GOOD LUCK!!".

Called the numbers we asked for. Got the run around so many times. No one can do anything at their end as they are just customer service (call center). Tried speaking with another manager at the store.

No resolution. Even said if I want to take this up legally, have to face off with their lawyers. Nothing more to say at my end. We left so furious.

So, we have a non-functioning brand new tv and they get the money charged to my account. Have filed a complaint with the BBB and even mailed off a certified letter to their HQ today.

I hope to get results on my complaint. I want an exchange of the tv I just bought.!!!

Review
#1521758 Review #1521758 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Product the lg oled is the best tv on the market
Cons
  • Even hq leadership was able to solve a simple problem
Reason of review
On time delivery
Tags
  • No Technical Support
2.2
Details
Best buy claims not to be able to access the part number. Because I did not buy their geek squad plan, there is virtually no help from them available. First I called their 800 national line and eventually was transferred to a number that doesn't have any help...
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2 comments
Anonymous
#1673172

What's the restroom policy at Best Buy? If nobody is in the ladies room, am I allowed to go in there to tinkle? I'm too scared to used the men's room being like this, afraid I'll get beat up.

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#1514500 Review #1514500 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy - Attitude

The sales person at Best Buy computer section had a terrible attitude towards me, I felt like I was bothering her by asking for some help buying a cable. She never smiled never said hello or made me feel welcome at all. Like it was beneath her to wait on me. This happens a lot with the sales people at this store, I’m done never shop there again. Customer service sucks.
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#1504085 Review #1504085 is a subjective opinion of poster.
Service
Best Buy Customer Care

Best Buy in North Attleborough, Massachusetts - Horrible costumer service

1.8
Details
I went to the N. Attleboro Best Buy to buy an iPhone, an older model, the staff member show no interest in showing me a phone, very reluctantly answered my questions. I was very disappointed, been a costumer there for a long time. I went to apple store, they were very helpful, I bought the iPhone 8. I have no plans to go back to that Best Buy.
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Review
#1502583 Review #1502583 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
You buy a birthday gift a week or two before the birthday (most people don't buy a gift the day of the birthday). The gift is opened but it is a few days before you find that the external disk drive will not work on windows 10 even though the staff helped pick it out....
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Review
#1500932 Review #1500932 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service