Best Buy Customer Care Reviews and Complaints
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Cons
- Did not honor their statements of price match
Pros
- Price
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(292 of 292 reviews match)
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Hello, For approximately over a month now, I have had nothing but issues with Best Buy. I called corporate and was told I would receive a callback...never did. Never have I been so dissatisfied with a company! I just had to cancel my entire order (which I did not want...
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Review
Service
Best Buy Customer Care
Reason of review
Poor customer service
I was a huge BB fan, not anymore. I went online around 5am and purchased 2, same day store pick up tables, just to make sure to have time if anything happens. Little did I know it turned out to be one of my worst customer service experience. After they charged my card...
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Review
Service
Best Buy Customer Care
Pros
- Variety and price
Cons
- No solution
- I am frustrated in their lack of flexibility
- Customer service not willing to help
Reason of review
Poor customer service
Loss
$55
Preferred solution
Let the company propose a solution
purchased 5/29/19 for $799.00 plus warranty plus 3 years extended warranty. 6 weeks later it developed a crack and screen went from partially blacked out to total blackout. Best Buy buy would not honor the warranty or make any concessions. I will never buy or recommend...
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Review
Service
Best Buy Customer Care
Cons
- I am realy unhappy
Reason of review
Damaged or defective
Loss
$855
Preferred solution
Full refund
Tags
Terrible terrible terrible employees and store managers. Through the years I have stopped shopping at Best Buy due to their unprofessional management and lack of customer service - finally had to make a purchase for relative gift and purchased online - order arrived...
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Review
Service
Best Buy Customer Care
Cons
- Customers service
- Terrible store managers
Best Buy - Re: The Elite line support hung up on me!!!
Elite support manager name Jarvis. He would not let me tell him why I call kept talking trying to intimidate me. I was only asking for my points certificate to be reinstated. These guys do not care --- Elite members have no value.
Review
Service
Best Buy Customer Care
Reason of review
Poor customer service
Best Buy in Hempfield, Pennsylvania - Bait and Switch
On Saturday July 13th my daughter picked out a laptop that she liked at the Greensburg, PA Best Buy. The sale price was $699.00. She could also get an additional $100.00 off with a student account. We told the sales rep that we would order the laptop the next day after my daughter started her student account. On Sunday July 14th, the price of the same laptop was now $850.00 with no student discount. I called the store and was told that the sales end on Saturday evening. I feel that this was a bait and switch as the sales clerk never mentioned that the sale would end. I guess I'll shop Amazon from now on.
Review
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction
Best Buy in North Las Vegas, Nevada - Beware of Short Return Policy
They only have a 15 day return policy on electronics and WILL NOT modify it. Tried to extend for an additional 15 days to allow time to get the TV installed and the answer was NO, after 4 hours on hold, transfers, speaking to customer service, etc. No budging for the extension. Ended up returning the unopened TV and will never buy from them again. Stick with Amazon or another seller with reasonable return terms
Review
Service
Best Buy Customer Care
They will knock you down in the store trying to sell you something. Gob forbid you need to call back and talk to a live person. Call customer service its like connecting dots. They pass you from one operator to the next. Worst case of customer service. That's what...
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1 comment
I don't think sears went under due to phone system but gob forbid we question that right now. What will end brick and mortar retail stores is self absorbed me me me customers.
Review
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
after 1-1/2 hrs on hold and bouncing around fianly got a real person who gave a ***
I purchased a HDTV antenna system that was supposed to work 75 miles from Best Buy. I tested it and found it did a poor job of receiving channels being broadcast 28 miles away. I repacked everything in a pristine state. Unfortunately I did not see there was a 15 day...
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2 comments
You told the Best Buy Manager that he would loose a customer for life if he did not make an exception for you? Really??? Seriously???
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Review
Service
Best Buy Customer Care
Cons
- Customer service horrendous
- Intolerant and inflexible policies and uncaring staff
- Rude customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$128
Preferred solution
Full refund
Tags
This started as an ad on Instagram for BestBuy stating up to $550 credit for phone trade in program, which I took advantage of on 3/19/19 for a total value of $850 (Samsung Note 8 $550, and Samsung S8+ $300). Before signing, I asked the Pick Up attendee (because...
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Review
Service
Best Buy Customer Care
Cons
- Lack of knowledge
- Unwillingness to help
- Awful return policy
Reason of review
refused credit promised
Loss
$600
Preferred solution
Full refund
Tags
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That's because tvs don't crack on their own. Physical damage is not covered but thats still on best buy to cover you. Next time don't break the tv.