Best Buy Customer Care Reviews and Complaints
What happened? What can we help you with?
Cons
- Did not honor their statements of price match
Pros
- Price
Nightmares | Best Buy
Every person I spoke with gave me bad info. I was transferred back and forth between depts like a yoyo. They do not even keep dates, credits and debits to credit cards on their system. Spoke with a guy at headquarters who promised to call me back but did not. Search around for a place with good reviews.
Review
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$639
Preferred solution
Full refund
Never answer the phone | Best Buy in Brandon, Florida
When you call Best Buy they never answer the phone and when they do answer the phone they tell you that Dept is bisy and will call you right back what a joke costumer service is dead
Review
Service
Best Buy Customer Care
Cons
- Lack of care for customers
Reason of review
Poor customer service
TV not working | Best Buy in Tucson, Arizona
No answer with cutomer service
Review
Service
Best Buy Customer Care
Pros
- Selection and pricing
Cons
- Length of time to correct their mistake
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Let the company propose a solution
Tags
Best Customer Service | Best Buy
I visited the store in Davie in Florida # 1258. 09/01/19 A young men by the name of Patrick took care of us. He was great. He explain with great detail each product.
Review
Service
Best Buy Customer Care
Pros
- Store proximity
Reason of review
Good customer service
Samsung cell phone and AT&T service | Best Buy
I bought a samsung cell phone with AT&T service ( against my better judgment) Was sold a bill of goods bought the cell phone and needed to travel 10 miles to get a sim card from another best buy and connect with the provider. By the time things were set to go it was late and I needed to get going. So no paper work was given to me and I was on my own. Trouble started at once with the phone. Hard to understand the garbled talk, and dropped calls. When I went back to Bust Buy they treated me like i was a pain in their *** and just shrugged me off. No fix. No recourse. They have lost a customer that I was fro many years. They can KMA!!!!
Review
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$250
Preferred solution
go to ***
Hello, For approximately over a month now, I have had nothing but issues with Best Buy. I called corporate and was told I would receive a callback...never did. Never have I been so dissatisfied with a company! I just had to cancel my entire order (which I did not want...
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Review
Service
Best Buy Customer Care
Reason of review
Poor customer service
I was a huge BB fan, not anymore. I went online around 5am and purchased 2, same day store pick up tables, just to make sure to have time if anything happens. Little did I know it turned out to be one of my worst customer service experience. After they charged my card...
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Review
Service
Best Buy Customer Care
Pros
- Variety and price
Cons
- No solution
- I am frustrated in their lack of flexibility
- No options
Reason of review
Poor customer service
Loss
$55
Preferred solution
Let the company propose a solution
purchased 5/29/19 for $799.00 plus warranty plus 3 years extended warranty. 6 weeks later it developed a crack and screen went from partially blacked out to total blackout. Best Buy buy would not honor the warranty or make any concessions. I will never buy or recommend...
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Review
Service
Best Buy Customer Care
Cons
- I am realy unhappy
Reason of review
Damaged or defective
Loss
$855
Preferred solution
Full refund
Tags
Terrible terrible terrible employees and store managers. Through the years I have stopped shopping at Best Buy due to their unprofessional management and lack of customer service - finally had to make a purchase for relative gift and purchased online - order arrived...
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Review
Service
Best Buy Customer Care
Cons
- Customers service
- Terrible store managers
Re: The Elite line support hung up on me!!! | Best Buy
Elite support manager name Jarvis. He would not let me tell him why I call kept talking trying to intimidate me. I was only asking for my points certificate to be reinstated. These guys do not care --- Elite members have no value.
Review
Service
Best Buy Customer Care
Reason of review
Poor customer service
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That's because tvs don't crack on their own. Physical damage is not covered but thats still on best buy to cover you. Next time don't break the tv.