Product: Best Buy Customer Care Rating: 2 Stars Clear all filters (44 of 293 reviews match)
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Best Buy in Grain Valley, Missouri - Don't recommend

2.0
Details
I was making my payments on time. they canceled my card. they said they sent me a letter as to why but I never got it.
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Review
#1705391 Review #1705391 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.0
Details
However, when I called the local store to fix the problem and get some answers I was given a hearty helping of I don't know and that I needed to contact Best Buy customer service. They in turn also said that they were unsure about what happened, could see the error...
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Review
#1690266 Review #1690266 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Great pricing
Cons
  • Poor supervision
  • Poor customer service
  • Poor problem resolution capability
Reason of review
Poor customer service
Loss
$320
Preferred solution
Let the company propose a solution
2.0
Details
I was a huge BB fan, not anymore. I went online around 5am and purchased 2, same day store pick up tables, just to make sure to have time if anything happens. Little did I know it turned out to be one of my worst customer service experience. After they charged my card...
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Review
#1614105 Review #1614105 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Variety and price
Cons
  • No options
  • No solution
  • Customer service not willing to help
Reason of review
Poor customer service
Loss
$55
Preferred solution
Let the company propose a solution
1.8
Details
I went to Best Buy talk to a salesman and was provided with a replacement water filter. I show the salesman the refrigerator I had and he told me the one to get. I informed him that it look a little shorter than the one he had just pulled out of the refrigerator like...
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Review
#1540404 Review #1540404 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.6
Details
The great Best Buy is, for all intents and purposes, impotent. It is incapable of achieving anything. It does make one wonder how you spend your time over there. Remember "Nobody Beats the Whiz" The Electronics store chain? They were giants in the field. Now they are...
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1 comment
Neithan
#1745773

Have just purchased a brand new 65" Vizio tv last 9/6/19 by 6PM. We had help to take it out of the car and placed I the living room.

After work the following day, my son began installing it and I helped him. When we plugged it in, there was nothing (audio/video) except flashes of lights on one part of the screen. Put it back in the back as I was so sure it was defective. Went back to the store as soon as it opened at 11AM Sunday 9/8/19.

We were told not acceptable as WE damaged it. Asked how in the world we could have done it. Never dropped, never bumped at the house. WHO knows, it could have happened on their store, on their sales floor, etc.

How could they insinuate blame to us? We were told should have returned it the VERY same day we bought it that night, and what? Who could do this upon purchase? Then we were told if I want to take it up with corporate, "GOOD LUCK!!".

Called the numbers we asked for. Got the run around so many times. No one can do anything at their end as they are just customer service (call center). Tried speaking with another manager at the store.

No resolution. Even said if I want to take this up legally, have to face off with their lawyers. Nothing more to say at my end. We left so furious.

So, we have a non-functioning brand new tv and they get the money charged to my account. Have filed a complaint with the BBB and even mailed off a certified letter to their HQ today.

I hope to get results on my complaint. I want an exchange of the tv I just bought.!!!

Review
#1521758 Review #1521758 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Product the lg oled is the best tv on the market
Cons
  • Even hq leadership was able to solve a simple problem
Reason of review
On time delivery
Tags
  • No Technical Support
2.2
Details
Best buy claims not to be able to access the part number. Because I did not buy their geek squad plan, there is virtually no help from them available. First I called their 800 national line and eventually was transferred to a number that doesn't have any help...
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2 comments
Anonymous
#1673172

What's the restroom policy at Best Buy? If nobody is in the ladies room, am I allowed to go in there to tinkle? I'm too scared to used the men's room being like this, afraid I'll get beat up.

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Review
#1514500 Review #1514500 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy in North Attleborough, Massachusetts - Horrible costumer service

1.8
Details
I went to the N. Attleboro Best Buy to buy an iPhone, an older model, the staff member show no interest in showing me a phone, very reluctantly answered my questions. I was very disappointed, been a costumer there for a long time. I went to apple store, they were very helpful, I bought the iPhone 8. I have no plans to go back to that Best Buy.
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Review
#1502583 Review #1502583 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy in Greater Vancouver, British Columbia - Tav complaint

2.4
Details
Best Buy - Tav complaint
First noone picks calls. No customer friendly service. I am trying since 2 weeks to complain about my tv it hangs after 30 minutes waiting where cassette is keep on playing. My tv i bought in dec 2018 samsung 43 inch uhd automatically turns on and off and sometime hang. I dont know how to complain it to best buy and which source i should use.
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Review
#1494195 Review #1494195 is a subjective opinion of poster.
Service
Best Buy Customer Care
2.2
Details

Update by user Mar 23

I've sent 3 emails to Best Buy and have received absolutely no response regarding my experience. I ended up ordering my range from Lowes on a Thursday and they delivered it the following Saturday morning without any issues. This reaffirms that Best Buy has no interest...

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Review
#1477031 Review #1477031 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Best Buy reviews

Best Buy in Fairfax, Virginia - Please do better

1.7
Details
https://www.facebook.com/1682946784/posts/10211611683082644/
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Review
#1427725 Review #1427725 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service