Product: Best Buy Customer Care Clear all filters (3 of 292 reviews match)
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1.0
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Update by user Apr 12

I now use another software/hardware company.

Update by user Dec 20, 2018

I was finally able to track done a Best Buy person who could solve my issue. She is Trish Walker (President, Services).

I wrote a letter to her HOME!

I received back an Email from her assistant. I'm talking months to get this...

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#1378891 Review #1378891 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Nearby
Cons
  • Nobody knows what is going on
Reason of review
Can't stop Orders
Preferred solution
Stop Easy Replenish
2.7
Details
However, Best Buy makes one want to write a review. The store is large and impersonal. Everyone seems to have a specialized role & is seemingly unable/ unwilling to fulfill any role accept his/ her own. The employees seem to roam the perimeter of the sales floor,...
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1 comment
Anonymous
#1286669

My understanding of this write up is that your complaint is about the entire big box store business in general, not Best Buy specifically. This is the business world that has been so delicately molded from our cheap consumer mentality.

Everyone operates understaffed on purpose to off set everyone's need to make $30/hr and buy everything for the lowest prices. March Washington!!!!

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Review
#1007772 Review #1007772 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Convenient location
Cons
  • Given incorrect advice which wasted time
Reason of review
Poor customer service
Preferred solution
Be available & have definitive answers to questions

Update by user Dec 19, 2016

BestBuy contacted me, and offered me a free screen protector, which they installed. Also they offered me an iPhone 6s case of my choice (up to $50 value), which was just delivered in the mail.

Original review posted by user Dec 10, 2016

Saw that BestBuy has iphone6s w 128 gb for $30, so I call the Dundas St location to check if they have it in rose gold.The guy who answers in their mobile dept says they have it in rose gold, and agrees to hold one for me. I drive over, pay $20 for parking, walk in and...
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Review
#970980 Review #970980 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Order processing issue

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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