Product: Best Buy Customer Care Clear all filters (292 of 292 reviews match)
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Do NOT USE Best Buy ONLINE

1.0
Details
Very poor communication and shipping information. I ordered an iPad on Black Friday to be delivered on Friday 12/6/19. They sent email saying it was shipped via UPS. Today UPS show they are waiting for the shipment to be delivered to them. Today is Friday the 6 and the iPad still has not been delivered to UPS. UPS just left here and delivered everything I ordered from Amazon and NOTHING from Best Buy. They already charged my credit card! What recourse do I have? I am 60 miles from the closest store and can not get any person to speak to me on the phone. Their Chat says they are too busy and to try again later. Very frustrated...
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Review
#1724797 Review #1724797 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Web access
Cons
  • Very poor communication and customer service
Reason of review
Order processing issue
Loss
$350
Preferred solution
Let the company propose a solution
2.0
Details
However, when I called the local store to fix the problem and get some answers I was given a hearty helping of I don't know and that I needed to contact Best Buy customer service. They in turn also said that they were unsure about what happened, could see the error...
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Review
#1690266 Review #1690266 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Great pricing
Cons
  • Poor supervision
  • Promises not kept
  • Poor problem resolution capability
Reason of review
Poor customer service
Loss
$320
Preferred solution
Let the company propose a solution

Best Buy - Camera reparation

4.4
Details
The last time I traveled to the US for a couple of days, I wanted to take my camera to Self Service Center but unfortunately, they would take a couple of days, even weeks to repair the problems. I don't blame them. I've heard great things about their team. Hopefully next time I go back, I will have my camera fixed.
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1 comment
Anonymous
#1770024

This is what reparation means... the making of amends for a wrong one has done, by paying money to or otherwise helping those who have been wronged. So, what does that have to do with your post regarding getting your camera fixed?

Review
#1693954 Review #1693954 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Quality
  • Products
  • Near by
Cons
  • High prices
Reason of review
Problem with delivery
Tags
  • Retailing

Best Buy in Grain Valley, Missouri - Don't recommend

2.0
Details
I was making my payments on time. they canceled my card. they said they sent me a letter as to why but I never got it.
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Review
#1705391 Review #1705391 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Best Buy - Nightmares

1.0
Details
Every person I spoke with gave me bad info. I was transferred back and forth between depts like a yoyo. They do not even keep dates, credits and debits to credit cards on their system. Spoke with a guy at headquarters who promised to call me back but did not. Search around for a place with good reviews.
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Review
#1677685 Review #1677685 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$639
Preferred solution
Full refund

Best Buy in Lansing, Michigan - Computer

1.0
Details
Tryed to contact costumer at best buy headquarters and was hung up on 2 times by costumer service.
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Review
#1682955 Review #1682955 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy - Best Customer Service

5.0
Details
I visited the store in Davie in Florida # 1258. 09/01/19 A young men by the name of Patrick took care of us. He was great. He explain with great detail each product.
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Review
#1642361 Review #1642361 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Store proximity
Reason of review
Good customer service

Best Buy - Samsung cell phone and AT&T service

1.0
Details
I bought a samsung cell phone with AT&T service ( against my better judgment) Was sold a bill of goods bought the cell phone and needed to travel 10 miles to get a sim card from another best buy and connect with the provider. By the time things were set to go it was late and I needed to get going. So no paper work was given to me and I was on my own. Trouble started at once with the phone. Hard to understand the garbled talk, and dropped calls. When I went back to Bust Buy they treated me like i was a pain in their *** and just shrugged me off. No fix. No recourse. They have lost a customer that I was fro many years. They can KMA!!!!
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Review
#1635787 Review #1635787 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$250
Preferred solution
go to ***
2.0
Details
I was a huge BB fan, not anymore. I went online around 5am and purchased 2, same day store pick up tables, just to make sure to have time if anything happens. Little did I know it turned out to be one of my worst customer service experience. After they charged my card...
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Review
#1614105 Review #1614105 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Variety and price
Cons
  • No solution
  • I am frustrated in their lack of flexibility
  • Customer service not willing to help
Reason of review
Poor customer service
Loss
$55
Preferred solution
Let the company propose a solution

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

Best Buy Reviews

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Best Buy reviews
1.0
Details
purchased 5/29/19 for $799.00 plus warranty plus 3 years extended warranty. 6 weeks later it developed a crack and screen went from partially blacked out to total blackout. Best Buy buy would not honor the warranty or make any concessions. I will never buy or recommend...
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3 comments
Anonymous
#1735152

That's because tvs don't crack on their own. Physical damage is not covered but thats still on best buy to cover you. Next time don't break the tv.

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Review
#1608645 Review #1608645 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • I am realy unhappy
Reason of review
Damaged or defective
Loss
$855
Preferred solution
Full refund
Tags
  • return policy
  • Bad Experience With Best Buy com