Product: Best Buy Customer Care Clear all filters (7 of 292 reviews match)
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Best Buy in Greater Vancouver, British Columbia - Tav complaint

2.4
Details
Best Buy - Tav complaint
First noone picks calls. No customer friendly service. I am trying since 2 weeks to complain about my tv it hangs after 30 minutes waiting where cassette is keep on playing. My tv i bought in dec 2018 samsung 43 inch uhd automatically turns on and off and sometime hang. I dont know how to complain it to best buy and which source i should use.
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Review
#1494195 Review #1494195 is a subjective opinion of poster.
Service
Best Buy Customer Care
1.0
Details
Best Buy Canada - Price Guarantee liars
Best Buy Canada - Price Guarantee liars
With reference to advertisement on www.bestbuy.ca, my son found an amazing deal on PS4 Web Code # 12856333 on 21ST NOV 2018 for about 179.99 ,but as soon as I clicked on the screen to "reserve in store" the price jumped to 379.99 which was really heartbreaking. My son...
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Review
#1405156 Review #1405156 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Lies about price match
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • Online Problems
Best Buy - False Guarantee
99 at Best Buy but they refused to match Micro Center's price of $39.99. They claimed it was a different product. However they did offer the Amazon price of $69. I wrote a complaint to the corporate office with no response. This was in June 2018. I simply traveled a...
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Review
#1358089 Review #1358089 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Pricing issue
Best Buy Price Match Guarantee is a Sham
Best Buy Price Match Guarantee is a Sham
Contacted my local Best Buy store in Gilbert, AZ (San Tan store) to ask them if they would price match a Jitterbug 5.5" smart phone that I found at Sears for a lower price but was told that the product numbers were different (Best Buy vs Sears) and therefore they could...
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2 comments
Anonymous
#1742857

Best buy price match policy is a total sham. Very limited and almost anyone out side the 4 or 5 major retailers listed will be turned down. Their Best Buy will not be beat is total BS!

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Review
#1298617 Review #1298617 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Did not like that best buy refused to price match sears
Reason of review
Pricing issue
Loss
$62
Preferred solution
Let the company propose a solution
1.7
Details
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
This is not customer service what so ever. I just bought electronics via the Internet, they have the same warranty, they are cheaper. Free delivery to your front door. DO NOT BUY FROM BEST BUY THEY ARE THEIFT. I AM DONE WITH THEM AFTER OVER 10 year of loyal customer....
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Review
#1261662 Review #1261662 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Rude customer service
  • Return policy scam
  • Lack of knowledge of features on electronic
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund
Tags
  • Scam Policy Returns
  • Lack Of Knowledge On Electronic
1.0
Details
Best Buy - Worst Customer Service in the store and online
Best Buy - Worst Customer Service in the store and online
Best Buy - Worst Customer Service in the store and online
Best Buy does a price match. 1 hr into a chat through best buy website and the worst *** service through a chat agent named James left me in utter frustration. I am writing this because there is nothing you can *** do to resolve this. This is why Best buy and every...
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Review
#982181 Review #982181 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Parking thats all they have there
Reason of review
Poor customer service
Preferred solution
just go out of business your days are numbered - if you want to learn how to do business and sell things - look at amazon

How long can Best Buy keep me on hold?

How long can Best Buy keep me on hold?
I called the Vernon Hills, Illinois Best Buy to see if they had a router in stock. The auto system said that my call would be answered in order, and that three customers were ahead of me. So I waited. Five minutes. Ten minutes. At 15 minutes, I sat on the couch with a book, put my phone on speaker, and waited to see how long it would take. After FORTY-THREE MINUTES ON HOLD, someone answered. At this point, I didn't care about the router anymore. I asked to speak to a manager. After a moment, the associate said that the manager was busy, and asked if he could help. I told him that I had been on hold for 43 minutes, and wanted to talk to the manager. Rather than apologizing, or saying that he'd get the manager right away, he said: "Well, I've been answering calls, and I didn't see anyone on hold for that long." So basically, the associate was either saying that I had mistaken a much shorter period of time for 43 minutes, or he was accusing me of lying. I gritted my teeth and asked to speak to the manager. The associate went away for a couple more minutes, then came back to say that the manager was going to be busy for a while with something else. I waited a few seconds to see if he would offer to take my phone number. Of course he did not. So I said I'll give you my number and the manager can call me back. He took my number. That was at around 7:45pm last night. I still have not gotten a phone call from a manager, and it's been several days. I heard a story saying that Best Buy was making a comeback. With customer service like this, I have no idea how that can be. I don't know if I will ever shop at Best Buy again. P.S. I have a screen shot of my phone showing the length of the call.
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3 comments
Anonymous
#1056785

Dude calm down. Calls can take a while especially if the people ahead of you are wanting everything explained to them or if they are making a large order.

Anonymous
#1050865

Issue resolved.

Anonymous
#1036568

HELLO.....BestBuy needs your HELP!

Maybe its not BB that needs help after all.

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Review
#702633 Review #702633 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Gift card

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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