Manufacturer: Best Buy Category: Customer Care Clear all filters (123 of 123 reviews match)
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Rand McNally said I could take it back to Best Buy. Their customer service people were very rude. They refused to do anything. They would not exchange it or fix it or refund my money. I have not even paid for this as yet. ($ 323.00) They would not even let me talk to...
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1.0
Product
Best Buy Customer Care
I didn't like
  • Poor customer service
#1086093
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Give me a picture of this when I emailed them on chat they stated that I had already been assisted and that no email of confirmation would be sent to me this is grossly incompetent for a store as big as Best Buy I have bought many things from Best Buy but lately...
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Best Buy Customer Care
#1084784
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First, I would like to say you can call the local Best Buy and they will not answer their phones!!!! Second, I went to the store, which is 2 hours away and you can't find anyone to help you. Thirdly, I purchased a protective screen and guy at checkout said you can pay...
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Best Buy Customer Care
#1076855
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Frustrating Best Buy return policy

#1079698
3.0
Unable to return five sealed Cd's purchased as a gift beyond the 15 day original purchase date. Contacted BestBuy.com and representative said he couldn't issue refund or return because of return policy. I went up the management level and team leader still denied return. Stuck with 5 brand new CDs I'll never use.
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Best Buy - Customer Care Review from Melbourne, Florida

#1063154
1.2
Stood 45 min in line where I dropped of my computer laptop 5 days ago. I have a bad leg...Was told I have to make a appointment to ask that ?.... In other words suffer in line some more ....And maybe will tell you what's going on.... How do you stay in business treating people like this
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Best Buy - Doesn't care about credit fraud

#1047592
3.6
Purchased an item with a company credit card. Cashier never asked for any identification. I asked how he knew the card was mine and responded "we dont care as long as the card went through". Thanks a lot. You have obviously never been a victim of credit/identity theft. Im considering returning the item and will purchase elsewhere in the future.
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Best Buy Customer Care Review

#1006586
3 days late with credit payment related to snow storm and have been receiving non stop phone calls all hours of the day, 8 am on Saturday, 6-7 times during the day with a message to call about my account. Are you kidding me? If I knew I would have to put up with this I would never have bought anything from them. After I pay this item off will never buy from them again! Fed up with Best Buy!
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I find that if I pay for the service on line they will send me information via e-mail for this installation. This is totally unacceptable. Why do they even have a phone service if they are not willing to talk to real people. I am not a computer and I don't work like a computer. Best Buy...
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Best Buy Customer Care
#1075939
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I have done business with Best Buy for many years. I cannot understand all of the negative reviews. Best Buy may not be the cheapest place to buy. However, I personally have never been unhappy with the service that by offers, and service is the most important thing...
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h.kitchener
h.kitchener

I bought my first three computers from Best Buy but no longer shop there as I cannot tolerate the loud, loud noise they blare out of the speakers making it impossible to conce...

5.0
Product
Best Buy Customer Care
#1071796
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Went to purchase an Oculus Rift at my local Best Buy yesterday. They had one available but not the hand controllers or the 3rd sensor sold separately. This is the 3rd time in 2 months I went looking for a product at Best Buy only to be told they didn't have it in stock.
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1.0
Product
Best Buy Customer Care
#1069307
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I went into the Bethel Park, PA location to buy a replacement battery for my HP Laptop computer (HP 15-f211wm, 2 years old).There were four counter personnel behind the service desk not doing anything but talking to one another, and I was the only customer. I explained...
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1.5
Product
Best Buy Customer Care
#1068979
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I purchased a laptop at the West Kendall store and paid $1640.I had an older laptop and had installed Win 10 which i purchased the day before. Asked salesperson if BB could transfer the sw and he advised it could be done at no charge. The next day i arrived with both...
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Best Buy Customer Care
#1067877
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The following day my husband returned to the store to speak with the geek squad regarding the issue and was told that it was an error by best buy and we were sold the wrong cord. Instead of offering a replacement or any type of discount he was offered a full priced...
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1.0
Product
Best Buy Customer Care
I didn't like
  • Entire experience
#1067442
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I called Best Buy to check to see if a particular camera and quantity was in stock. Instead of checking the inventory and letting me know they transfer me to Best Buy business. I know from experience that Best Buy for business is terrible. I just wanted to 1. see if...
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1.0
Product
Best Buy Customer Care
I didn't like
  • Service
  • Inventory
  • Assistance
#1063130
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