Manufacturer: Best Buy Category: Customer Care Clear all filters (86 of 86 reviews match)
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Went to store Friday at 7:30pm. Store was NOT busy. The one and only store employee in TV's said he'd be back "in a minute". He never returned. No one else available. Another employee was wandering thru, but said he wasn't a salesman and couldn't help, although he wore...
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1.0
I didn't like
  • Rude customer service staff
  • Crappy customer service
  • Rude salesman
#1037619
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Best Buy was suppose to deliver a tv to me after 415 pm they called at 8 am saying they would be there at 830. They said when I set up the delivery it would be after 415. The guy called to come at 4. I told him I wouldn't be there until 415. They canceled my delivery...
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1.9
#1033062
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He said he didn't believe me and there was nothing he could do to help me. I told him with this kind of customer service you won't be in business very long to help many more people. I will never step foot back in Best Buy for anything........... They could be the next...
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Anonymous

Anonymous I hate it when people call me hidden resting places.

Anonymous

Anonymous I mean I'm assuming he looked up the sales history on that product for his store and it showed none were sold in your supposed timeline.

#1031887
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Best Buy Customer Care Review

#1011267
2.0
Customer service at BB is terrible! Buy at HH Greg!
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Best Buy Customer Care Review

#1006586
3 days late with credit payment related to snow storm and have been receiving non stop phone calls all hours of the day, 8 am on Saturday, 6-7 times during the day with a message to call about my account. Are you kidding me? If I knew I would have to put up with this I would never have bought anything from them. After I pay this item off will never buy from them again! Fed up with Best Buy!
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Best Buy Customer Care Review

#991971
1.0
Wish I could give no stars horrible place will never shop there again. Had them install a screen protector they installed wrong one and wouldn't do anything when the iPad broke. Told me it was my problem.
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Best Buy Customer Care Review

#984790
2.5
Worst place EVER for customer service, every call responded to with sorry, cannot help, sorry sorry sorry. Would not buy cat litter from best buy
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I went to the Best Buy store in Poughkeepsie and purchased a Targus Chill Mat Plus for my laptop. The store manager was involved in the sale because the labeling of the item was misleading on the shelf. When I got home, lo and behold there was no power cable which it...
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Anonymous

Anonymous Breast cancer survivors... I tell you, they deserve a medal for not reading the packaging.You sure as *** read the labeling on the shelf.

offconsumerpissed

offconsumerpissed "The store manager was involved in the sale because the labeling of the item was misleading on the shelf."Yup. No need to read any further. Out looking for anything to pick a ...

1.5
#1025598
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I just purchased a Brother printer with 12 extra ink cartridges on-line at BestBuy.I paid for the item. They then e-mailed me to pick it up, but when I got to the store later that day, they wanted to give me a printer with 4 starter cartridges and no extra cartridges....
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Anonymous

Ct Best Buy Brother- Inkvestment MFC-J985DW XL Wireless All-In-One printer sku: 5145901Nice printer but slow.

I purchased A phone at the store in manchester ct on saturday .The department that I was in was not busy at the time ,there were about 5 associates just hanging around talking to each other with hands in there pockets.I was looking for A smart phone looking where they...
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3.5
#1011569
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However, Best Buy makes one want to write a review. The store is large and impersonal. Everyone seems to have a specialized role & is seemingly unable/ unwilling to fulfill any role accept his/ her own. The employees seem to roam the perimeter of the sales floor,...
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Anonymous

Anonymous My understanding of this write up is that your complaint is about the entire big box store business in general, not Best Buy specifically. This is the business world that has ...

2.7
I liked
  • Convenient location
I didn't like
  • Given incorrect advice which wasted time
#1007772
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Yesterday 1/26/17 my husband went to Best buy sore #1455 and even thou he had the required e-mail notice and receipt in hand he was refused the item purchased. The store manager stated I was to be there to pickup because I was the name on the purchase order. Never at...
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LadyScot

LadyScot So if a stranger had hacked your email and picked up your item with the email and receipt, you would have been ok with that? There is a reason the purchaser has to be the one ...

Anonymous

Disapointed Poor customer service through Best Buy headquarters

3.4
I didn't like
  • Customer service and delivery
  • Headquarters have poor policy for pickup of merchandise
#998282
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Then she said I will get an in-store credit on a Best Buy card to make another purchase. I was very upset. I told her I did not like the Return Policy of 15 days, when other companies offer 90 return, refunds (cash) or to the credit card. She handed me the Best Buy...
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Anonymous

Anonymous I mean you returned the TV even after the timeframe the first person gave you. No YOU CANT blame anyone but yourself on that one. 2nd it sounds like they don't keep that much ...

1.6
I didn't like
  • Refund
  • Very rude store manager
  • Staff knowledge of services
#996775
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I purchased and scheduled the installation of a new tv today.A delivery man called during my scheduled time and said he was delivering my tv.. but not installing it. I called customer service and they said i never scheduled the install. They could see i paid for...
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Anonymous

Anonymous Five years?? Hahahahahahahahahahahaha

1.0
#994614
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