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1.0
Details
To whom it may concern, I write to you while sitting here infuriated with my most recent purchase experience with Best Buy. This has all transpired within the last 12 hours. My wife and I purchased an inexpensive large television, 58" Westinghouse, for our spare guest...
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Review
#1754605 Review #1754605 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Damaged or defective
Loss
$300
Preferred solution
I wanted an exchange for an undamaged television
Tags
  • Lost A Customer
1.0
Details
I had a nightmare experience with their customer service. I went into a store in Natick MA to purchase a Garmin for my son-in-law. After waiting over 20 minutes to find someone to unlock the case, they realized that they didn't have the model in stock. They ordered it...
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Review
#1753247 Review #1753247 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Unhappy With Best Buy
1.0
Details
I had a nightmare customer service experience today at a Best Buy store in the Bronx Terminal Mall,New York. I went to do a simple return at this branch and encountered an agent at customer service who was outright mean in attitude in both verbal and non-verbal...
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2 comments
Anonymous
#1798309

That's those tough cats from the Bronx for you. You should have just let your freak flag fly and started yelling and screaming and jumping up and down. They would have given you what you wanted just to get rid of you and to keep you from scaring their customers away.

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Review
#1745872 Review #1745872 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Horrible company | Best Buy

1.0
Details
After just 4 HOURS of placing an order that will not ship for 2 WWEEKS, they refused to cancel the order. No order placed on xmas eve will be loaded on a truck within 4 hours especially when the delivery date is 2 WEEKS away. I also spent alot of time with an agent in chat who kept telling me my phone number was wrong (???) so I called CS instead.
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Review
#1741696 Review #1741696 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Took no responcibility
  • Waste of time on many phone calls
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
cancel the order!!!
Tags
  • return policy misinformation

Don't depend on getting your order when promised | Best Buy in Canyon, Texas

1.0
Details
Still waiting on an order that was supposed to be delivered 4 days ago. No tracking information in the system. Tried online chat for over an hour and kept getting kicked off. Waited 15 minutes on hold on the phone and they don't know what happened to the item. Seriously need better options during this busy time.
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Review
#1728054 Review #1728054 is a subjective opinion of poster.
Service
Best Buy Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user Dec 13, 2019

UPDATE: I finally received the iPad on 12/10/19. They over promised and way under delivered.

It was a great price with FREE 2 day shipping. I ordered it on Black Friday in November and received it on 12/10.

Now here is the real kicker... Today my USPS carrier delivered...

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Review
#1724797 Review #1724797 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Web access
Cons
  • Very poor communication and customer service
Reason of review
Order processing issue
Loss
$350
Preferred solution
Let the company propose a solution

Don't recommend | Best Buy in Grain Valley, Missouri

2.0
Details
I was making my payments on time. they canceled my card. they said they sent me a letter as to why but I never got it.
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Review
#1705391 Review #1705391 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Camera reparation | Best Buy

4.4
Details
The last time I traveled to the US for a couple of days, I wanted to take my camera to Self Service Center but unfortunately, they would take a couple of days, even weeks to repair the problems. I don't blame them. I've heard great things about their team. Hopefully next time I go back, I will have my camera fixed.
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1 comment
Anonymous
#1770024

This is what reparation means... the making of amends for a wrong one has done, by paying money to or otherwise helping those who have been wronged. So, what does that have to do with your post regarding getting your camera fixed?

Review
#1693954 Review #1693954 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Quality
  • Near by
  • Products
Cons
  • High prices
Reason of review
Problem with delivery
Tags
  • Retailing
2.0
Details
However, when I called the local store to fix the problem and get some answers I was given a hearty helping of I don't know and that I needed to contact Best Buy customer service. They in turn also said that they were unsure about what happened, could see the error...
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Review
#1690266 Review #1690266 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Great pricing
Cons
  • Promises not kept
  • Poor problem resolution capability
  • Poor supervision
Reason of review
Poor customer service
Loss
$320
Preferred solution
Let the company propose a solution

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United States
Phone:
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Computer | Best Buy in Lansing, Michigan

1.0
Details
Tryed to contact costumer at best buy headquarters and was hung up on 2 times by costumer service.
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Review
#1682955 Review #1682955 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service