Product: Best Buy Customer Care Clear all filters (0 of 177 reviews match)
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Some 4 years ago we purchased a Sharp TV from Best Buy. At the time we purchased the protection plan and a couple of years later, Oct. 2016 the tv needed repair. Best Buy determined it could not be repaired and replaced it. There were no issues, once the serviceman...
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1.9
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Best Buy Customer Care
#1346815
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I went to BestBuys to purchase a vacumn and a computer what a fiasco.The first girl had helped a customer she looked us right in the face and went to someone else and waited on them. After about 10 minutes a guy comes along and she must have said something to him...
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Best Buy Customer Care
#1305710
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OUR FAMILY PURCHASES MANY PRODUCTS FROM BEST BUY AND THE SERVICE HAS ALWAYS BEEN GOOD. I HAVE NOTICED THAT SINCE EMPLOYEES DO NOT RECEIVE COMMISSION, BEEN A LONG TIME I KNOW, SOME EMPLOYEES ARE NOT VERY HELPFUL. YESTERDAY WE HAD TO RETURN A NEW FAULTY ROKU PLAYER. WE...
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Best Buy Customer Care
#1304227
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Best Buy - New surveillance cameras

Well i said i was happy with your products bestbuy installed brand new out the box didnt work still waiting for you guys to send the new one
4.4
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
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Best Buy Customer Care
#1265256
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DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
DO NOT BUY FROM BEST BUY RETURN POLICY SCAM.
This is not customer service what so ever. I just bought electronics via the Internet, they have the same warranty, they are cheaper. Free delivery to your front door. DO NOT BUY FROM BEST BUY THEY ARE THEIFT. I AM DONE WITH THEM AFTER OVER 10 year of loyal customer....
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1.7
Product
Best Buy Customer Care
I didn't like
  • Return policy scam
  • Rude customer service
  • Lack of knowledge of features on electronic
#1261662
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My bank then told me that Best Buy did not complete the transaction. The May 11th transaction was declined because it would have taken me over the limit and was the same amount as the May 5 transaction. Upon discovering this I contacted Best Buy and was hung up on 3...
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1.0
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Best Buy Customer Care
#1253894
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I purchased a w/d combo set in Feb 2018 off of the website in the store from a salesperson because Best Buy does not keep the brand we wanted on the floor, after 2 days I decided it was not what I wanted so I went back to the store to arrange for p/u of this set as...
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1.0
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Best Buy Customer Care
#1238113
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Went to BestBuy online and was going to order a box set of a Bluray movie. They were priced a bit high. Found it at WalMart for about $7 cheaper. Called up BestBuy's number for price matching. Ended up speaking with someone out of country. Even though product looked...
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1.7
Product
Best Buy Customer Care
I didn't like
  • Prices
  • Customer service
  • Selection
#1220749
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I will never shop at Best Buy ever again! My wife purchased a NEW HP 2-1 Laptop with Windows 10/ Edge ($600) for me for Xmas just a few months ago. Here we are 3 months later and the thing is not functioning as she was told it would with the type of work that I would...
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1.7
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Best Buy Customer Care
#1213436
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Best Buy - Flood of emails

I said they could email me and now l get about 15 a week and can't get them to stop. I have bought most of my electronics there over the years and found out there are a lot of options available, I guess Best (?) Buy, doesn't know that. One of their service geeks lied to me repeatedly, then told a tech contrary info right in front of me.
1.5
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
Product
Best Buy Customer Care
#1211479
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