Product: Best Buy Customer Care Clear all filters (129 of 129 reviews match)
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4 October 2017 Walked into Best Buy Burlington MA to buy an $750 phone. In mobile phone dept, passing salespeople from other depts. said the lone phone dept salesperson would be right with me. After 30 minutes he had not showed up, as he was busy with someone else. 30...
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Anonymous
Anonymous

Senior Management probably determines staffing levels.So send a letter to Senior Management.Best Buy's corporate mailing address is:7601 Penn Ave. SRichfield, MN 55423

Product
Best Buy Customer Care
I liked
  • Competitive prices
I didn't like
  • Getting no service
#1110588
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Best Buy doesn't get off the hook either. It was EASY for them to blame and point the finmger at the off site Squad but the Fish, STINKS from the head on down and doing business like that, should see them bankrupt in no time at all. Should be ashamed Sarnia Best Buy....
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Best Buy Fort Gratiot Township, Michigan
Product
Best Buy Customer Care
#1108187
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00 i wish i would of never spent that money last year on a store that has emplouees passing jugment on ppl i will never spend another dollar at best buy ppl need not to think that ppl are doing something wrong one employee made me look at best buy never the same. So...
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MattD78
MattD78

Also proper grammar is very important.

Anonymous
Anonymous

You shouldn't claim that someone was stereotyping you unless you have proof.

1.0
Product
Best Buy Customer Care
#1105169
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Frustrating Best Buy return policy

#1079698
3.0
Details
Unable to return five sealed Cd's purchased as a gift beyond the 15 day original purchase date. Contacted BestBuy.com and representative said he couldn't issue refund or return because of return policy. I went up the management level and team leader still denied return. Stuck with 5 brand new CDs I'll never use.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Website

Best Buy - Customer Care Review from Melbourne, Florida

#1063154
1.2
Details
Stood 45 min in line where I dropped of my computer laptop 5 days ago. I have a bad leg...Was told I have to make a appointment to ask that ?.... In other words suffer in line some more ....And maybe will tell you what's going on.... How do you stay in business treating people like this
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Customer service
Diversity of Products or Services
Ease of Use
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Best Buy - Doesn't care about credit fraud

#1047592
3.6
Details
Purchased an item with a company credit card. Cashier never asked for any identification. I asked how he knew the card was mine and responded "we dont care as long as the card went through". Thanks a lot. You have obviously never been a victim of credit/identity theft. Im considering returning the item and will purchase elsewhere in the future.
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Customer service
Ease of Use
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money

Best Buy Customer Care Review

#1006586
3 days late with credit payment related to snow storm and have been receiving non stop phone calls all hours of the day, 8 am on Saturday, 6-7 times during the day with a message to call about my account. Are you kidding me? If I knew I would have to put up with this I would never have bought anything from them. After I pay this item off will never buy from them again! Fed up with Best Buy!
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Where to begin?I am deeply upset by the customer service provided to me regarding a refund check that I was supposed to receive... I made a return to the store for an HP laptop on 8/30 in which I paid cash for... Since the laptop was over $800 ($1154.99), I was told...
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MattD78
MattD78

Tell the Best Buy representatives to go onto their own website under the Return and Exchange policy and tell them "If you paid more than $800 in cash or more than $250 by chec...

Product
Best Buy Customer Care
#1101684
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I've shopped at Best Buy for a lot of years however, there return ploicy is brutally harsh. If you return three items over any period of time, they will black ball you, and not allow you to return the product. They won't even allow you to replace it with anything else....
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3.5
Product
Best Buy Customer Care
#1091132
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Came to find out the 15-day return policy when I thought about returning the purchase 3 weeks after purchase (still brand new in box). Again, thought I would have at least 30 days. When going back online to find the receipt and start the return process, the product icons showed as ineligible for return. Lesson learned!! Will never shop at Best Buy...
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3.1
Product
Best Buy Customer Care
#1089212
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Rand McNally said I could take it back to Best Buy. Their customer service people were very rude. They refused to do anything. They would not exchange it or fix it or refund my money. I have not even paid for this as yet. ($ 323.00) They would not even let me talk to...
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1.0
Product
Best Buy Customer Care
I didn't like
  • Poor customer service
#1086093
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Give me a picture of this when I emailed them on chat they stated that I had already been assisted and that no email of confirmation would be sent to me this is grossly incompetent for a store as big as Best Buy I have bought many things from Best Buy but lately...
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Product
Best Buy Customer Care
#1084784
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First, I would like to say you can call the local Best Buy and they will not answer their phones!!!! Second, I went to the store, which is 2 hours away and you can't find anyone to help you. Thirdly, I purchased a protective screen and guy at checkout said you can pay...
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Product
Best Buy Customer Care
#1076855
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I find that if I pay for the service on line they will send me information via e-mail for this installation. This is totally unacceptable. Why do they even have a phone service if they are not willing to talk to real people. I am not a computer and I don't work like a computer. Best Buy...
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Best Buy Customer Care
#1075939
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