Product: Best Buy Customer Care Clear all filters (139 of 139 reviews match)
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com product was not delivered tried to talk to the people at the 888 Best Buy customer service called 4 days in a row try to get a hold of a manager manager hung up on me been trying waited online at one time for 2 hours had an agent tell me they would call me back the...
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Best Buy Customer Care
#1142818
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My husband and I have been Best Buy consumers for years. Earlier this year, I bought him a GoPro but he changed his mind a few times, so we took it back and then bought a higher model. After one of the times, we were "warned" and told that we were being watched on our...
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Anonymous
Nashim syed

Best Buy delivery made date , after few days change date , Best Buy delivery service very very bad, and customer service behaves, salespeople those really really bad,

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Best Buy Customer Care
#1137541
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I shopped at bestbuy store #2516.I paid for my item and was walking towards to exit door with my receipt. the employee there, mr. marshall stuck his hand out to stop me and asked for my receipt. I was upset because to me its a form a harassment. Marshall stopped...
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Anonymous
William

I'm usually something of a troll around here, but in this case I agree 100% with you.I can't think of anything more insulting than that practice of stopping everyone.Absolutel...

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Best Buy Customer Care
#1136609
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Frustrating Best Buy return policy

#1079698
3.0
Details
Unable to return five sealed Cd's purchased as a gift beyond the 15 day original purchase date. Contacted BestBuy.com and representative said he couldn't issue refund or return because of return policy. I went up the management level and team leader still denied return. Stuck with 5 brand new CDs I'll never use.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
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Best Buy - Customer Care Review from Melbourne, Florida

#1063154
1.2
Details
Stood 45 min in line where I dropped of my computer laptop 5 days ago. I have a bad leg...Was told I have to make a appointment to ask that ?.... In other words suffer in line some more ....And maybe will tell you what's going on.... How do you stay in business treating people like this
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Best Buy - Doesn't care about credit fraud

#1047592
3.6
Details
Purchased an item with a company credit card. Cashier never asked for any identification. I asked how he knew the card was mine and responded "we dont care as long as the card went through". Thanks a lot. You have obviously never been a victim of credit/identity theft. Im considering returning the item and will purchase elsewhere in the future.
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Customer service
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Best Buy Customer Care Review

#1014702
Worst retailer ever as far as telling consumers the truth. There is no star available for them. Zero out of five is not even a fit.
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Spoke with customer service.They were nasty and did not helped at all. I placed the order for Ipad and Chromebook laptop, and 2 hrs latter that order was canceled without reason. I also applied for a CC with them, and got approved. After I have received the...
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1.0
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Best Buy Customer Care
#1135383
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After finally giving in to a co worker, she talked me into visiting this store for HDMI cable and a television.I visited this store 5 years ago and it was awful then and it's even worse! First thing... We walked the store, a guy zips by says hello and keep walking...
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Best Buy Customer Care
#1130245
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SHOP AT THE HARTSDALE STORE, IF YOU HAVE TO OTHEREWISE AVOID SHOPPING AT BEST BUY!! YOU WILL BE SORRY!! Just came back from the Best Buy located in Yonkers NY. Went there to return items i purchased from the Hartsdale NY store last night. I had purchased a total of 6...
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1.0
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Best Buy Customer Care
I didn't like
  • Dysfunctional system
#1127859
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I preordered the XBox One X Scorpio Edition back in August when they were first accepting preorders.Chose to do in-store pick up for the system so I wouldn't have to worry about it getting delayed in shipping. Well I'm still not getting my system at tonight's midnight...
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Best Buy Customer Care
#1127233
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Best Buy which was right across the street showed they had the exact same washer in their inventory. Home Depot lady was great, confirmed I was good to go to Midway and they were waiting. But I didn't owe Midway anything and ultimately I could save almost an hour of...
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1.3
Product
Best Buy Customer Care
I didn't like
  • Did not honor their statements of price match
#1120821
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My husband and I were banned from making returns when our returns were due to items being defective.Just to name a few examples a MacBook Pro had battery issues, the galaxy s8 had light leak around the seal, the iPad Pro had dirt under the screen, a dell laptop’s...
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MattD78
MattD78

Also keep in mind returns are a courtesy offered by the store and very few states have laws requiring states to accept returns.

MattD78
MattD78

TRE, or The Retail Equation, is a third party service that many retailers, including Best Buy, utilize to help track returns/exchanges in an effort to prevent losses and keep ...

1.3
Product
Best Buy Customer Care
#1111879
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4 October 2017 Walked into Best Buy Burlington MA to buy an $750 phone. In mobile phone dept, passing salespeople from other depts. said the lone phone dept salesperson would be right with me. After 30 minutes he had not showed up, as he was busy with someone else. 30...
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Anonymous
Anonymous

I wouldn't wait 5 minutes. Take your money and go elsewhere. Let them know. Money talks.

Anonymous
Anonymous

Senior Management probably determines staffing levels.So send a letter to Senior Management.Best Buy's corporate mailing address is:7601 Penn Ave. SRichfield, MN 55423

Product
Best Buy Customer Care
I liked
  • Competitive prices
I didn't like
  • Getting no service
#1110588
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