Product: Best Buy Customer Care Clear all filters (293 of 293 reviews match)
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Best Buy in Canyon, Texas - Don't depend on getting your order when promised

1.0
Details
Still waiting on an order that was supposed to be delivered 4 days ago. No tracking information in the system. Tried online chat for over an hour and kept getting kicked off. Waited 15 minutes on hold on the phone and they don't know what happened to the item. Seriously need better options during this busy time.
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Review
#1728054 Review #1728054 is a subjective opinion of poster.
Service
Best Buy Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user 1 day ago

UPDATE: I finally received the iPad on 12/10/19. They over promised and way under delivered.

It was a great price with FREE 2 day shipping. I ordered it on Black Friday in November and received it on 12/10.

Now here is the real kicker... Today my USPS carrier delivered...

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Review
#1724797 Review #1724797 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Web access
Cons
  • Very poor communication and customer service
Reason of review
Order processing issue
Loss
$350
Preferred solution
Let the company propose a solution

Best Buy in Grain Valley, Missouri - Don't recommend

2.0
Details
I was making my payments on time. they canceled my card. they said they sent me a letter as to why but I never got it.
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Review
#1705391 Review #1705391 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Best Buy - Camera reparation

4.4
Details
The last time I traveled to the US for a couple of days, I wanted to take my camera to Self Service Center but unfortunately, they would take a couple of days, even weeks to repair the problems. I don't blame them. I've heard great things about their team. Hopefully next time I go back, I will have my camera fixed.
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1 comment
Anonymous
#1770024

This is what reparation means... the making of amends for a wrong one has done, by paying money to or otherwise helping those who have been wronged. So, what does that have to do with your post regarding getting your camera fixed?

Review
#1693954 Review #1693954 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Quality
  • Products
  • Great discounts
Cons
  • High prices
Reason of review
Problem with delivery
Tags
  • Retailing
2.0
Details
However, when I called the local store to fix the problem and get some answers I was given a hearty helping of I don't know and that I needed to contact Best Buy customer service. They in turn also said that they were unsure about what happened, could see the error...
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Review
#1690266 Review #1690266 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Great pricing
Cons
  • Poor supervision
  • Promises not kept
  • Poor problem resolution capability
Reason of review
Poor customer service
Loss
$320
Preferred solution
Let the company propose a solution

Best Buy in Lansing, Michigan - Computer

1.0
Details
Tryed to contact costumer at best buy headquarters and was hung up on 2 times by costumer service.
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Review
#1682955 Review #1682955 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy - Nightmares

1.0
Details
Every person I spoke with gave me bad info. I was transferred back and forth between depts like a yoyo. They do not even keep dates, credits and debits to credit cards on their system. Spoke with a guy at headquarters who promised to call me back but did not. Search around for a place with good reviews.
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Review
#1677685 Review #1677685 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$639
Preferred solution
Full refund

Best Buy in Brandon, Florida - Never answer the phone

When you call Best Buy they never answer the phone and when they do answer the phone they tell you that Dept is bisy and will call you right back what a joke costumer service is dead
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Review
#1664857 Review #1664857 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Lack of care for customers
Reason of review
Poor customer service

Best Buy in Tucson, Arizona - TV not working

1.0
Details
No answer with cutomer service
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Review
#1647514 Review #1647514 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Selection and pricing
Cons
  • Length of time to correct their mistake
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Defected

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

Best Buy Reviews

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  5. 34 reviews
Best Buy reviews

Best Buy - Best Customer Service

5.0
Details
I visited the store in Davie in Florida # 1258. 09/01/19 A young men by the name of Patrick took care of us. He was great. He explain with great detail each product.
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Review
#1642361 Review #1642361 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Store proximity
Reason of review
Good customer service