Manufacturer: Best Buy Category: Customer Care Clear all filters (113 of 113 reviews match)
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I called Best Buy to check to see if a particular camera and quantity was in stock. Instead of checking the inventory and letting me know they transfer me to Best Buy business. I know from experience that Best Buy for business is terrible. I just wanted to 1. see if...
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1.0
Product
Best Buy Customer Care
I didn't like
  • Assistance
  • Service
  • Inventory
#1063130
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Yesterday I went to the Mt Laurel, NJ Best Buy in order to replace a TV. It has been 9 years since I last bought one so I was in need of assistance. There was not a single associate in the area. The only other human was another customer who had to climb a rolling...
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1.0
Product
Best Buy Customer Care
I didn't like
  • No service
#1054767
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I have not been in the this store since 3 -4 years, I thought that their customer service improved, and I decided to try again, but it is worse than it was 3-4 years ago. They don't care about customer, their employess are not trained properly.They should change their name from Best Buy...
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1.0
Product
Best Buy Customer Care
#1053270
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Best Buy - Customer Care Review from Melbourne, Florida

#1063154
1.2
Stood 45 min in line where I dropped of my computer laptop 5 days ago. I have a bad leg...Was told I have to make a appointment to ask that ?.... In other words suffer in line some more ....And maybe will tell you what's going on.... How do you stay in business treating people like this
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Best Buy - Doesn't care about credit fraud

#1047592
3.6
Purchased an item with a company credit card. Cashier never asked for any identification. I asked how he knew the card was mine and responded "we dont care as long as the card went through". Thanks a lot. You have obviously never been a victim of credit/identity theft. Im considering returning the item and will purchase elsewhere in the future.
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Best Buy Customer Care Review

#1006586
3 days late with credit payment related to snow storm and have been receiving non stop phone calls all hours of the day, 8 am on Saturday, 6-7 times during the day with a message to call about my account. Are you kidding me? If I knew I would have to put up with this I would never have bought anything from them. After I pay this item off will never buy from them again! Fed up with Best Buy!
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Best Buy Customer Care Review

#991971
1.0
Wish I could give no stars horrible place will never shop there again. Had them install a screen protector they installed wrong one and wouldn't do anything when the iPad broke. Told me it was my problem.
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I was returning one new tv yesterday may /25/2017 in Kendall drive and 122 ave.Miami florida and the customer service in charge do one BIG mistake he returned the sale to the company who paid the tv. Told with the store manager but he only said to me am sorry. Now am...
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Anonymous
Anonymous

If you've been wronged, Call credit card company and do a "charge back"If u used a credit card

1.0
Product
Best Buy Customer Care
#1052237
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I went to Best Buy to buy a camera when I went to purchase it the gentleman asked me if I had a Best Buy card I said no it's in North Carolina and I was in Florida I said I'll pay with my debit card he told me I couldn't I had to use my Best Buy credit card I told him...
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Anonymous
Anonymous

hes leaving info out like rewards benefits or something cuz why in the world would they care how u pay!!!!!!!!!!!!!!!

Anonymous
Anonymous

I purchase stuff from Best Buy all the time with my debit card.

1.0
Product
Best Buy Customer Care
#1044032
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Went to store Friday at 7:30pm. Store was NOT busy. The one and only store employee in TV's said he'd be back "in a minute". He never returned. No one else available. Another employee was wandering thru, but said he wasn't a salesman and couldn't help, although he wore...
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1.0
Product
Best Buy Customer Care
I didn't like
  • Crappy customer service
  • Rude customer service staff
  • Rude salesman
#1037619
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Best Buy was suppose to deliver a tv to me after 415 pm they called at 8 am saying they would be there at 830. They said when I set up the delivery it would be after 415. The guy called to come at 4. I told him I wouldn't be there until 415. They canceled my delivery...
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1.9
Product
Best Buy Customer Care
#1033062
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He said he didn't believe me and there was nothing he could do to help me. I told him with this kind of customer service you won't be in business very long to help many more people. I will never step foot back in Best Buy for anything........... They could be the next...
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Anonymous
Zara Fogel

It does suck that it was defective and he should've been more polite to you but considering you opened it and had it for at least 60 days its outside of their return/EXCHANGE ...

Anonymous
Anonymous

I hate it when people call me hidden resting places.

Product
Best Buy Customer Care
#1031887
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I went to the Best Buy store in Poughkeepsie and purchased a Targus Chill Mat Plus for my laptop. The store manager was involved in the sale because the labeling of the item was misleading on the shelf. When I got home, lo and behold there was no power cable which it...
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Anonymous
Anonymous

Breast cancer survivors... I tell you, they deserve a medal for not reading the packaging.You sure as *** read the labeling on the shelf.

offconsumerpissed
off***sumer***ed

"The store manager was involved in the sale because the labeling of the item was misleading on the shelf."Yup. No need to read any further. Out looking for anything to pick a ...

1.5
Product
Best Buy Customer Care
#1025598
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I just purchased a Brother printer with 12 extra ink cartridges on-line at BestBuy.I paid for the item. They then e-mailed me to pick it up, but when I got to the store later that day, they wanted to give me a printer with 4 starter cartridges and no extra cartridges....
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Anonymous
Ct

Best Buy Brother- Inkvestment MFC-J985DW XL Wireless All-In-One printer sku: 5145901Nice printer but slow.

1.0
Product
Best Buy Customer Care
#1023600
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