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1.0
Details
I purchased a computer off the internet from Best Buy. I had received a new job that required home computer use. According to their information the computer would be shipped out the next day. Perfect. I received a loan and purchased the computer. The next day I...
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Review
#1414200 Review #1414200 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
bad customer service, bad quality, problem withdelivery, damaged or defective, return exchange and cancellation policy.
Loss
$600
Preferred solution
They can just file bankruptcy again. Nobody should should shop there.
2.0
Details
I reached out to Best Buy customer service, the case number is 221042319 and the Supervisors for online purchase told that only items I received came from UPS and was delivered correctly and the other 3 items were to be delivered by USPS, were all sent back without...
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1 comment
Janice
#1616251

Best Buy does not actually have a Customer Service Department.

Review
#1413910 Review #1413910 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery
Loss
$180
Preferred solution
Deliver product or service ordered
Tags
  • Unprofessional
  • Bad Experience At Best Buy
  • Order Cancelled No Consent
1.6
Details
I received a defective phone I ordered 11/22/2018. I had been to Apple, Verizon and went into my local store within 3 days of activating to exchange phone. At first the young man was going to exchange the phone and then a female employee stated no online orders have to...
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Review
#1413663 Review #1413663 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
The Best Buy website showed the order was still being processed, but no delivery date. After a couple hours trying to explain the issue to the customer service person over the phone, who could not understand the simple question I was asking, I finally gave up. I still...
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Review
#1411827 Review #1411827 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery

Customer Service | Best Buy in Johns Creek, Georgia

4.6
Details
Went to buy doorbell camera at Best Buy in Snellville, Ga. Had to ask for a salesperson for help bc they were all talking in group of 3 to each other. Not sure if I will visit that store again. Bad Customer Service...bad, bad, bad!!!!! L. Tyler
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Review
#1411077 Review #1411077 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Ghost employees | Best Buy in Houston, Texas

1.0
Details
Keyboard wouldn't work so I went into store to verify it was the keyboard or the computer. There was absolutely not a single employee who would acknowledge that we were there. If it wasn't raining I would have said *** and left. Won't be going back EVER!!!!!
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Review
#1410902 Review #1410902 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.0
Details
11/26/18 at Best Buy Boardman, Oh Needed Canon printer ink. In store on shelf listed at $80.99. Best Buy on line listed at $70.99. At register, was told they won't price match on Cyber Monday. I showed her their own ad online but was told they will not match their...
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Review
#1408037 Review #1408037 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Pricing issue
2.0
Details
Waited till november 18, order never came in , checked at store found order canceled by best buy October 09 2018, again no contact with customer, wont find out if money refunded customer till friday. Very poor customer handling at store, no contact with store...
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Review
#1405548 Review #1405548 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$288
Preferred solution
Let the company propose a solution
1.0
Details
Price Guarantee liars - Best Buy Canada
Price Guarantee liars - Best Buy Canada
With reference to advertisement on www.bestbuy.ca, my son found an amazing deal on PS4 Web Code # 12856333 on 21ST NOV 2018 for about 179.99 ,but as soon as I clicked on the screen to "reserve in store" the price jumped to 379.99 which was really heartbreaking. My son...
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Review
#1405156 Review #1405156 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Lies about price match
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • Online Problems

Customer service | Best Buy in Bradenton, Florida

2.0
Details
The Port Charlotte Florida has the very worst customer service of any store I have ever been in. Your there for over 30 minutes and have one question and you are totally ignored. And you can't even call the store with a question. The place is a joke.
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Review
#1403813 Review #1403813 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service