I was over charged for a t.v. purchase between 2&5- 2018. | Best Buy

I ordered several tv's mostly online & returned all but one only because the tv had passed the return date. it's a 50" Samsung that does not have geeks quad protection so the charge should have been around 500.00+. at first I thought 2tv's were charged on my account . Instead the only charge on my card for a tv was for a single 58 in. Samsung priced at 705.56 including geek squad Protection. I believe i am entitled to a refund for the difference between 705.56 & 500+. I am sorry for the confusion I caused.
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Review
#1537184 Review #1537184 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service sucks
Reason of review
talking to agents for help, some dropped my line, i200.00+ need resolution
Loss
$245
2.6
Details
Same issue ,When you purchase the item with a debit card it's out of your account before you leave the register. When you return it ,there policy which you have no idea what it is till you try to return it,makes you wait for your money. The store manager said that is...
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1 comment
Anonymous
#1635638

No such law exists. You are an adult and you have to protect yourself.

Next I doubt their policy is to actually hold your money as this would cause them to pay taxes now banks are different though.

Banks hold your money into their own "accounts" before being processed into your account which earns them interest. #Factsoflife

Review
#1441013 Review #1441013 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
When the person I was chatting at Best Buy , his name is James, cannot solve the problem he gave me this number to call. He said that this is the number of a dedicated payment team that can solve my problem. The number I wrote down right away but on the transcript of...
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Review
#1544502 Review #1544502 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.0
Details
I purchased a computer off the internet from Best Buy. I had received a new job that required home computer use. According to their information the computer would be shipped out the next day. Perfect. I received a loan and purchased the computer. The next day I...
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Review
#1414200 Review #1414200 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
bad customer service, bad quality, problem withdelivery, damaged or defective, return exchange and cancellation policy.
Loss
$600
Preferred solution
They can just file bankruptcy again. Nobody should should shop there.
I have been a customer of Best Buy for years and have always had problems with their products and services, specifically smart phones. I cannot tell you how many phones I have bought from there that have actually just stopped working. Just recently I had a Google Pixel...
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2 comments
Anonymous
#1662385

Okay well can i see my comment though

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Review
#1494937 Review #1494937 is a subjective opinion of poster.
Service
Best Buy Customer Care
1.0
Details
I was coming into the best buy store on 12/11/2018 around 8-10:am and I was looking at some phones, and trying to get some help, I was kinda of amazed of how much the whole place had change. There was a couple in front of me waiting as well, When the woman had stated...
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Review
#1422668 Review #1422668 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Very upset
  • That someone did come to my ad and help name nakia
Reason of review
Poor customer service
Loss
$1

Follow up going down hill | Best Buy in Saginaw, Michigan

i gave a very negative review a few weeks ago. i want to add i was concerned with the employees combativeness, taking postures that can provoke violence. i was very angry after the rude treatment. it looks to me like bad buy is on its way out of business. i'll never go to their store again, or buy anything from them. sincerely, ex-customer
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Review
#1545130 Review #1545130 is a subjective opinion of poster.
Service
Best Buy Customer Care
1.6
Details
I received a defective phone I ordered 11/22/2018. I had been to Apple, Verizon and went into my local store within 3 days of activating to exchange phone. At first the young man was going to exchange the phone and then a female employee stated no online orders have to...
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Review
#1413663 Review #1413663 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
4.2
Details
On October 17, 2018 I went to Best Buy to purchase a Samsung TV. I had searched online and had a general idea about brand and models. When I approached a group of sales agents, and stated my purpose, they sent a young woman named Kelsey to assist me. She was very...
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2 comments
Machele
#1599091

Yes, you can still find someone in Best Buy who is knowledgeable about the products they sell. The main problem with BB, however is the terribly loud noise emanating from their speakers which preclude any concentration on what it is you are trying to buy. Best to shop at a quiet store instead.

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Review
#1402725 Review #1402725 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Clerk kelsey answered all questions and carried tv to my car
Reason of review
Good customer service
Tags
  • Samsung 50 Inch Tv

Customer service | Best Buy in Las Vegas, Nevada

1.9
Details
I call and call the store and it takes several attempts and then when I do get them on the line they are extremely rude and geek squad is the same. I have had to take back a pc several times and I have only had for 3 mos. Its frustrating to keep packing it up and lugging in store. I have never had such rude people on the phone.
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Review
#1420827 Review #1420827 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Exchange policy
Cons
  • Lack of respect
  • Customer service and damaged product
  • Were nice at first than they turned nasty and condasending
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution