Product: Best Buy Customer Care Clear all filters (291 of 291 reviews match)
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Best Buy in Louisville, Kentucky - Employee

this emplyee came up to me.did not identify himself at. grab the cellphone out of my hand.yes my y cell phone.want to look at this.i like this cell phone.we went outside was rude to me dont come back at this store at all.what did i do wrong.i don't know what i did wrong at all.starts fooling around with my phone what for.
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Review
#1423104 Review #1423104 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.0
Details
I was coming into the best buy store on 12/11/2018 around 8-10:am and I was looking at some phones, and trying to get some help, I was kinda of amazed of how much the whole place had change. There was a couple in front of me waiting as well, When the woman had stated...
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Review
#1422668 Review #1422668 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Very upset
  • That someone did come to my ad and help name nakia
Reason of review
Poor customer service
Loss
$1

Best Buy in Las Vegas, Nevada - Customer service

1.9
Details
I call and call the store and it takes several attempts and then when I do get them on the line they are extremely rude and geek squad is the same. I have had to take back a pc several times and I have only had for 3 mos. Its frustrating to keep packing it up and lugging in store. I have never had such rude people on the phone.
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Review
#1420827 Review #1420827 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Exchange policy
Cons
  • Lack of respect
  • Lost of time and money and rude customer service
  • Lost time and money
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
my husband and I brought 2 tv’s and 2 sound bars back in March we paid cash and was told we could reschedule delivery dates as needed(building a new house) everything was going great until this last time they went ahead and supposedly delivered them, but they told us...
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1 comment
Anonymous
#1609983

Why would anyone ship merchandise to an incomplete, vacant house ? I don't get it.

Review
#1419248 Review #1419248 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy in Harrisburg, Pennsylvania - Worst employees

2.5
Details
One of the worst customer treated place at Johnson town road location at PA. Talk with one of the customer representative he told me to get the device to the store for exchange coz I bought Mac pro book 10 days back and it stop working. But when I bought back to store they treated me unprofessionally. Worst place to shop. Never ever I will visit or I will refere my friend and family.
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Review
#1417156 Review #1417156 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.0
Details
I purchased a computer off the internet from Best Buy. I had received a new job that required home computer use. According to their information the computer would be shipped out the next day. Perfect. I received a loan and purchased the computer. The next day I...
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Review
#1414200 Review #1414200 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
bad customer service, bad quality, problem withdelivery, damaged or defective, return exchange and cancellation policy.
Loss
$600
Preferred solution
They can just file bankruptcy again. Nobody should should shop there.
2.0
Details
I reached out to Best Buy customer service, the case number is 221042319 and the Supervisors for online purchase told that only items I received came from UPS and was delivered correctly and the other 3 items were to be delivered by USPS, were all sent back without...
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1 comment
Janice
#1616251

Best Buy does not actually have a Customer Service Department.

Review
#1413910 Review #1413910 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery
Loss
$180
Preferred solution
Deliver product or service ordered
Tags
  • Unprofessional
  • Bad Experience At Best Buy
  • Order Cancelled No Consent
1.6
Details
I received a defective phone I ordered 11/22/2018. I had been to Apple, Verizon and went into my local store within 3 days of activating to exchange phone. At first the young man was going to exchange the phone and then a female employee stated no online orders have to...
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Review
#1413663 Review #1413663 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
The Best Buy website showed the order was still being processed, but no delivery date. After a couple hours trying to explain the issue to the customer service person over the phone, who could not understand the simple question I was asking, I finally gave up. I still...
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Review
#1411827 Review #1411827 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Problem with delivery

Best Buy in Johns Creek, Georgia - Customer Service

4.6
Details
Went to buy doorbell camera at Best Buy in Snellville, Ga. Had to ask for a salesperson for help bc they were all talking in group of 3 to each other. Not sure if I will visit that store again. Bad Customer Service...bad, bad, bad!!!!! L. Tyler
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Review
#1411077 Review #1411077 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution