1.0
Details
Bought $2600 worth of TV and other paraphernalia in early February with a delivery date of 4 March. That gave me time to order the rest of my surround sound components from Crutchfield, where I should have bought the TV from as well! But didn't. In 3 days Crutchfield...
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Review
#1472937 Review #1472937 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Attitude of phone support
  • No service after the sale
Reason of review
Poor customer service
Tags
  • Best Buy Customer Service
3.5
Details
*I bought a **" Samsung T.V. 6 years ago and have maintain the protection plan every year. In the last 2 years the Geek squad has had to come to our house and replace parts and make adjustments in order to view the T.V. at maximum level. We currently have a work order...
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Review
#1458929 Review #1458929 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • I am frustrated in their lack of flexibility
  • Not honoring customer requests
Reason of review
Warranty issue
Preferred solution
allow me to renew protection plan for one year, or reimburse me cost of T V
Tags
  • Lack Of Problem Resolution

Geek Squdad Scam | Best Buy

I called geek squad for an issue with my computer and printer. It looks like I actually was transferred to some scammers who tried to sell me a 5 year protection plan. Everything looked ok because it was the same way I've dealt with geek squad on the phone before. The supposed plan was to cost me $700 and they would send me some codes to provide when they called me back to set everything up. It appears that what they did was actually have geek squad gift cards sent to me and they actually did this 3 times. I did not order these cards and am having a problem getting this resolved.
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Review
#1457697 Review #1457697 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
fraud
Loss
$1900
Preferred solution
Full refund
2.6
Details
Same issue ,When you purchase the item with a debit card it's out of your account before you leave the register. When you return it ,there policy which you have no idea what it is till you try to return it,makes you wait for your money. The store manager said that is...
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1 comment
Anonymous
#1635638

No such law exists. You are an adult and you have to protect yourself.

Next I doubt their policy is to actually hold your money as this would cause them to pay taxes now banks are different though.

Banks hold your money into their own "accounts" before being processed into your account which earns them interest. #Factsoflife

Review
#1441013 Review #1441013 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Customer service is a joke | Best Buy in Mount Laurel, New Jersey

Customer service at the store told me to contact their company customer service number, called them and they said they can't help me as the in store customer service has to help me. Had to get a three way call with the manager and the corporate customer service and they both argued with each other and neither helped me.
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Review
#1436212 Review #1436212 is a subjective opinion of poster.
Service
Best Buy Customer Care

Please do better | Best Buy in Fairfax, Virginia

1.7
Details
https://www.facebook.com/1682946784/posts/10211611683082644/
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Review
#1427725 Review #1427725 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Never Buy Anything Again From Best Buy

1.8
Details
Bought a stove at full price. was told to call night before delivery as my delivery time frame was 6 hours long. Called the night before as instructed. Was on hold for 45 minutes. Then I heard something and the mysic stopped. Whoever picked up my call never responded. hung up eventually. I will never buy at Best Buy again.
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Review
#1424226 Review #1424226 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Employee | Best Buy in Louisville, Kentucky

this emplyee came up to me.did not identify himself at. grab the cellphone out of my hand.yes my y cell phone.want to look at this.i like this cell phone.we went outside was rude to me dont come back at this store at all.what did i do wrong.i don't know what i did wrong at all.starts fooling around with my phone what for.
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Review
#1423104 Review #1423104 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
1.0
Details
I was coming into the best buy store on 12/11/2018 around 8-10:am and I was looking at some phones, and trying to get some help, I was kinda of amazed of how much the whole place had change. There was a couple in front of me waiting as well, When the woman had stated...
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Review
#1422668 Review #1422668 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Very upset
  • That someone did come to my ad and help name nakia
Reason of review
Poor customer service
Loss
$1

Customer service | Best Buy in Las Vegas, Nevada

1.9
Details
I call and call the store and it takes several attempts and then when I do get them on the line they are extremely rude and geek squad is the same. I have had to take back a pc several times and I have only had for 3 mos. Its frustrating to keep packing it up and lugging in store. I have never had such rude people on the phone.
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Review
#1420827 Review #1420827 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Exchange policy
Cons
  • Were nice at first than they turned nasty and condasending
  • Customer service and damaged product
  • Lack of respect
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution