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BEST BUY CUSTOMER SERVICE IS THE WORST!

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I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can take care of it on the phone since my brother is an elite plus member. So after two weeks i called to followup on the status since no amount difference was credited back to my account. Then they said there was no processing happening, in short as if i didnt call last time. Then they passed the call to 5 different people until i talked to an agent, who was pissed herself because a lot of people has asked her to take this call. Then she just suddenly told me if i want her to break the company policy. I said what?! She just asked me to give her a brief background of the return and then she just suddenly gone mad. omg. Had no choice but to hang up coz it doesnt make sense to talk to people like that! That person is sooooo rude, best buy should flush out all those bad customer service out of their system!
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1 comment
Anonymous
#863086

thats the 1888=BEST BUY CUSTOMER SERVICE NUMBER!!!!

Review
#527374 Review #527374 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction

Best Buys worst customer service ever

I have now had several dealings with customer service at the Best Buys store in Costa Mesa CA. What I hate the most is their 15 day return policy. I bought a TV over the internet, and it turned out to be a POS. BB refused to take it back because they said it had been more that 15 days since I ordered it. They did not care that it had just been delivered 2 days ago. I keep asking myself why I keep doing business with them. This is truly the last time! I hate you BB, you are the biggest corporate rip off artist ever.
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1 comment
Anonymous
#854380

Why electronics only have a 15 day return its usually 30 days or 90 days. that lets you know best buy is up to no good...

Review
#519415 Review #519415 is a subjective opinion of poster.
Service
Best Buy Customer Care
Loss
$650
I won't buy anything from Best Buy because of this store (Bestbuy Tuttle Crossing). Employee who work are lying when they try to sell stuff for you. But NEVER take responsibility in returning process. This is what I get from this store: 1. I bought a laptop and they...
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1 comment
Anonymous
#801490

they know the employees lie the EMPLOYEES are told to lie to you anything to get the sales. Punishment for not up selling you is no hours no job, no food, no rent, no life.

it is a dog dog world at this place.

they even lie to the employees you will get this bonus at the end of the month they even tell managers they will get bonus based on this up selling then they screw them. dog dog company

Review
#481150 Review #481150 is a subjective opinion of poster.
Service
Best Buy Customer Care
Loss
$994
On the Monday before Thanksgiving my wife and I went into the Best Buy in Santee Ca to purchase a dishwasher but only wanted to buy it if it was going to be delivered and installed before Thanksgiving because we had 15 people coming for dinner. The salesperson said...
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10 comments
Anonymous
#1085255

OMG!!! YOU HAD TO WASH DISHES BY HAND!!!

OMG WHAT A HORRIBLE THANKSGIVING!! Are you serious?? You let an honest mistake & washing dishes by hand RUIN your Thanksgiving?? Really??

Have you thought about the ones that can't even be home for Thanksgiving because they are overseas fighting for OUR freedom? Have you thought about the ones who don't even have a family or a home to have Thanksgiving at?? Have you thought about the ones who Have lost their loved one recently and this is the first Thanksgiving without them?

Have you stopped to think about anyone else besides you and your poor poor dishpan hands from all the dishes you had to wash for a whole hour!!! #selfish #yourpoorhands #haveyouheardofpaperplates #theonlyonethatruinedyourthanksgivingwasyou

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Review
#460753 Review #460753 is a subjective opinion of poster.
Service
Best Buy Customer Care

A tale: my recent experiences with Best Buy

This all culminated about a year ago, but I gathered all correspondence into one document. It has now become a bit of a joke amongst my friends and I'm asked to read it at parties. I even read it onstage recently at a storytelling show... I don't think it's all that entertaining (except Cherie's response at the end), but people always roll in the aisles... probably just because I get all red-faced and do some silly voices while I'm reading it. A few friends encouraged me to post it on some customer service forums to see what happened. If you actually read all of this, I'd like some advice as to where I went wrong. What should I do in the future when these kinds of problems arise? Best Buy is pretty much the only electronics retailer left in my town, so I'm kind of stuck with them. I like *buying* things there, but I hate *shopping* there. Any advice is appreciated! I'm expecting nothing, as usual, but here goes... I sent this via the 'contact us' page on 11/8/12: At the behest of your customer service representative, I would like to write about my frustrations with Best Buy. I will recount the most recent experience first. On October 17, 2012, I received an email that I had until November 17 to use a Reward Zone certificate. Shortly afterward, I attempted to redeem it at bestbuy.com but received two alternating error messages: "We do not recognize the following Reward Certificates: ###########. Please try another Reward Certificate." And (paraphrased) The Reward Certificate number does not match the Member number. I attempted to use the certificate several times over the next three weeks, but received the same error message(s). I attempted to resolve the problem via online chat, but was told to call 888-BESTBUY and speak to a Reward Zone representative. Every single experience I’ve had with calling in has been incredibly time-consuming, and no issue has ever been resolved, so I asked if there was any other way to resolve the issue and was told no. This morning at 8:17am central, I called 888-BESTBUY and asked to speak with a Reward Zone representative. The first person I spoke with had difficulty understanding my problem at first. I was put on hold several times and after I was able to fully explain the situation, the representative told me to print the certificate and bring it to a store. I explained that because of transportation issues, this is not an option for me. I was put on hold again and then told that there was a "system problem" and to try again in 24 to 48 hours. At this point I asked to speak with someone else. At approximately 35 minutes into the call, I was connected with a Reward Zone supervisor to whom I re-explained the problem. She initially thought it might be a problem with my original certificate, so she issued me another one. I tried that one and received the same error message. She told me to print it and come to a store. I re-explained my situation and was put on hold. At approximately 50 minutes into the call, the representative took the SKU and my payment information and attempted to place my order for me, but received the same error message. For a third time, I was told to print the certificate and bring it to a store, so I re-explained that that is not an option. At approximately 1 hour into the call, I was connected to a customer service representative in a different department. I’m not exactly sure what the purpose of this transfer was. The Reward Zone supervisor stayed on the line and the two of them talked about my situation. After I explained again that I wouldn’t be able to come to the store, the customer service rep looked to see if I could be issued a gift card to substitute for the Reward Zone certificate. Unfortunately, that wasn’t an option, so she had to tell me that there was simply nothing anyone could do for me. At approximately 1 hour and 15 minutes into the call, I asked if she could at least have an extension on the expiration date for my certificate. She said that she couldn’t do that but that she could transfer me to the Reward Zone department. I explained that I simply didn’t have any more time, as I needed to get ready for work. She was very apologetic, and the whole exchange was very civil, but I wanted to make it clear that this astoundingly inefficient and incompetent level of service is no longer an anomaly at Best Buy… it has become the norm. On that note, let me now copy you on a letter that I wrote to the store manager for the Champaign, IL Best Buy store about an experience I had earlier this year: . 1/6/12 To Whom It May Concern: I wanted to write a note about my recent shopping experience at Best Buy, Champaign, when I bought a new iPhone 4S. First and foremost, I don’t want to be "that guy," and write a scathing note to get anyone fired. I’m not really angry or anything… Rather, I’m a front line manager for another business here in town and after consideration, I figured that I would want to know if one of my customers had an experience like this one. I’m not a letter-writer, but I couldn’t find any other way to contact management. On Friday afternoon, January 6th, 2012, I came to the store with the intention of re-upping my AT&T plan and purchasing a new iPhone since I had gotten a gift card for Christmas. I went straight to the Mobile section and wandered for about 20 minutes. They were busy, so no one approached me, so I browsed around the store for a bit. Every time I returned, I received no attention. After approximately two hours in the store, I had to be somewhere else, so I had to leave. I went online that afternoon and purchased the iPhone through bestbuy.com. I quickly received an email that my order was ready for in store pickup. I was coming from out of town, so I couldn’t get to the store until about 8:15pm (the email mentions that pickup hours end at 9pm). I went to the customer service counter, and after a brief back and forth on the radio, I was told that my phone was at the mobile section. The mobile section was just as busy as it was earlier in the day, so after about a ten-minute wait, each of the three representatives (#1, #2 and #3) individually asked me what I needed. Each time I was asked, I gave my order number and said that I was picking up a phone. I watched as each of the three reps checked in the same two places for my phone, and then went back to helping someone else. When a fourth person (#4) came from a different area and asked if I had been helped, I said, "not really." I gave him my order number and said I was picking up a phone. He checked the same two places, conferred with the other three reps for a bit, and they said that I needed to go to customer service. I said that I had been there already, so #4 went to CS to check. After about a 10 minute wait (it was about 8:50pm at this point), #4 came back and said that the paperwork for my pickup was in the warehouse, but the phone was still in the mobile section. So he gave my paperwork to #3 and left. It was about 9:05pm when #1 asked if I had been helped yet. I said that #3 had my paperwork for my pickup. He looked at it and got an iPhone out of the drawer and spent the next 15 minutes or so activating it. That whole process went smoothly and #1 was very helpful during the activation process. At about 9:20, He handed me my phone and it was working immediately. Then, he asked me how I was going to pay for it. The two obvious issues were: #1 I had already paid for it online and #2 The readout was saying that I owed $700 for the phone, but it was actually just $212 with the re-upping of my contract. I told #1 both of these facts, and he asked #3 what he should do. #3 asked me "are you sure you paid for it?" I said yes and re-stated my order number. #1 called on his radio for help. A young lady (#5) came to his station and tried to help. After a short while, #5 said, "sorry, I can’t help you" and left. #3 also left and she started to clean the area around the mobile section. So #1 and #2 spent about 25 minutes figuring out how to apply my payment while I sat and waited. Finally, I took a brief bathroom break and when I returned, they had figured out the payment and said I could leave. I felt pretty guilty at this point, as #1 told me several times that the whole debacle had caused him to miss his last bus and he was going to have to find a ride home. I was interested in the black tie protection, but didn’t want to delay any more, so I figure I’ll have to come back to brave the storm at a future date. All in all, I’m happy with my iPhone. But needless to say, the whole process was pretty exhausting. I don’t know if it’s just my bad luck, but my last four shopping experiences (a laptop, two phones and an entire home theater system) at Best Buy have been some sort of train wreck, dealing with staff members who are either stretched way too thin (i.e. trying to help several customers at the same time) or undertrained on your system. I shop at Best Buy because of the selection, but the service has been so grossly substandard in recent years that I don’t see myself returning. I would appreciate the opportunity to speak further about this experience if you think it would help. My contact information is below. . I received no response to this letter. I would appreciate any sort of response to this correspondence. I’m an "electronics junkie" and I shop at Best Buy for the selection and, for some reason, out of a sense of loyalty since I’ve been going there for so long. However, I am considering switching to another retailer because every single experience I have had with your company over the last year has been incredibly frustrating. My time is valuable to me, but I don’t feel that it is worth anything when I am in your store or speaking with a representative of your company. And the kicker... here's the email response I received on 11/10/12. I haven't edited it at all (except for one swear word, which Best Buy's forum, ironically, is making me edit), so please forgive the myriad spelling and punctuation errors: Hi Mike, I am Cherie with Best Buy Customer Care. First and foremost allow me to apologize on behalf of the BestBuy group for the inconvenience you have experienced everytime you placed an order via online and instore.At Best Buy, we understand the importance of good service, as well as how frustrating poor service can be.Your experience with the agents approaches has been unpleasant.And,I really do appreciated your patience towards us,from all situations you have encountered with us wasn't really good at all but still you seemed to stay calm to give your repeated words/phrases just for the agents and manager to fully understand your issue and you still don't get too much pis-ed off.We salute you for that.We can't blame you if your decision to let go Bestbuy as one of your "favorite" store.We respect and understand you mike to that.For whatever dissapointing expections had happened to you from us would be our lessons to improve that and we thank you for that.This ain't a negative compliments to us but to face as positive challenge to take back our customers who has been dissapointed and left Bestbuy too as you are with our service.We will value this forever.Again sorry for everything that you have experienced from us.You will be valued Mike as our loyal and thoughtful costumer from Bestbuy and would always welcome you if you wish to do a purchased from us.May GodBless you always and Have good day! Sincerely,CherieBest Buy Customer Care Team
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2 comments
Courtnie
#738570

Where was the "rolling in the aisles" part? All I saw was a long, drawn-out, dry exchange that you created by refusing to come to the store.

Why couldn't you meet them half-way and do that? I call pure BS on this and that last letter was definitely a fake to make Best Buy look bad.

Anonymous
#738311

Wow wonder if lisa smith goes by Cherie. Pm her https://www.facebook.com/profile.php?id=1095653427&fref=ts

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Review
#455961 Review #455961 is a subjective opinion of poster.
Service
Best Buy Customer Care
Loss
$10

Corporate Customer Service is a Waste!! Do not Buy From Best Buy!

My husband and I bought a refrigerator that was promised to work by the appliance manager of the store and an associate. Once the unit was brought to our home it did not work. I called in to report it not working and was told to give it 24 hours because the associate did not want to be bothered. The following day we went into the store reported again that the unit was not working was informed that the warranty protection we had purchased was not explained to us properly and that they could set up someone to come out and service the fridge. A week later (after three times of them rescheduling) they came out and “fixed” the unit by the next morning it did not work again. We notified the repair company and best buy only to be told by best buy that they could replace it with a comparable unit. The comparable unit they brought to our home a week later (this is three weeks after the original purchase) was missing a shelf, had a broken shelf on the inside freezer, had the water hookup broken off, the door with the ice maker was bent at the hinges and the door seal was missing. We were told that the door was to be replaced when the unit was brought up but they were unable to do so because a tech support person would have to replace the door since there was so much technological advancement that needed to be hooked up and we would have a manger call us to set that up within a few hours. NO ONE CALLED US!! When we called the store we were hung up on 5 times, We called corporate and got hung up on three different times once by the operator, and twice by customer service representatives. We made an email complaint to corporate since they just hang up on you otherwise with no response. Then they called us from corporate to review how satisfied we were with our fridge when my husband told them we were still having issues the rep said oh no I am calling to check your satisfaction on the work order for the original fridge that is it I’ll put in that it has been taken care of to your satisfaction and close the ticket and HUNG UP on my husband!!!!!!!!!!!!!! THAT WAS THE LAST DRAW! Finally I get through to the store and get the manager that had given us the problems the entire time, who’s excuse was “well I have been dealing with a lot” WHAT!?!? I have a refrigerator door that has been sitting in my dining room and a non-working fridge in the middle of my kitchen for a month now!!! HELLO!!!! I requested to speak to the store manager who just happened to be there but hasn’t been since, who replace the fridge a third time with a brand new one. We have continued to have nothing but issues and will NO LONGER BUY ANYTHING FROM BEST BUY EVER AGAIN!!! PAYING OFF ALL CREDIT CANCELLING EVERYTHING AND GOING ELSEWHERE!!!! We may have only lost out on 600$ but we were displaced without a fridge for over a MONTH! This was only the first of three Major Issues!
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2 comments
susan
#723373

The moment I posted my anger on their Facebook page I received a message that they were sorry....when I shared their phone number with another angry customer they accused me of spamming their site and blocked me!!! They constantly monitor their page trying to prevent the truth from coming out.

I wouldn't buy a phone card from that company and warning everyone else I can.

Anonymous
#720644

Good for you. bRING A camera go into the store and find the manager AND ASK WHAT IS UP with selling defective products?

get on tape his answers then take it to your local tv statioN .. i AM SURE YOU CAN catch them in all kinds of STUFF!!

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Review
#448571 Review #448571 is a subjective opinion of poster.
Service
Best Buy Customer Care
Loss
$600

Don't buy any Appliances from Best Buy EVER!! Worst Customer Service!!

My husband and I bought a refrigerator that was promised to work by the appliance manager of the store and an associate. Once the unit was brought to our home it did not work. I called in to report it not working and was told to give it 24 hours because the associate did not want to be bothered. The following day we went into the store reported again that the unit was not working was informed that the warranty protection we had purchased was not explained to us properly and that they could set up someone to come out and service the fridge. A week later (after three times of them rescheduling) they came out and “fixed” the unit by the next morning it did not work again. We notified the repair company and best buy only to be told by best buy that they could replace it with a comparable unit. The comparable unit they brought to our home a week later (this is three weeks after the original purchase) was missing a shelf, had a broken shelf on the inside freezer, had the water hookup broken off, the door with the ice maker was bent at the hinges and the door seal was missing. We were told that the door was to be replaced when the unit was brought up but they were unable to do so because a tech support person would have to replace the door since there was so much technological advancement that needed to be hooked up and we would have a manger call us to set that up within a few hours. NO ONE CALLED US!! When we called the store we were hung up on 5 times, We called corporate and got hung up on three different times once by the operator, and twice by customer service representatives. We made an email complaint to corporate since they just hang up on you otherwise with no response. Then they called us from corporate to review how satisfied we were with our fridge when my husband told them we were still having issues the rep said oh no I am calling to check your satisfaction on the work order for the original fridge that is it I’ll put in that it has been taken care of to your satisfaction and close the ticket and HUNG UP on my husband!!!!!!!!!!!!!! THAT WAS THE LAST DRAW! Finally I get through to the store and get the manager that had given us the problems the entire time, who’s excuse was “well I have been dealing with a lot” WHAT!?!? I have a refrigerator door that has been sitting in my dining room and a non-working fridge in the middle of my kitchen for a month now!!! HELLO!!!! I requested to speak to the store manager who just happened to be there but hasn’t been since, who replace the fridge a third time with a brand new one. We have continued to have nothing but issues and will NO LONGER BUY ANYTHING FROM BEST BUY EVER AGAIN!!! PAYING OFF ALL CREDIT CANCELLING EVERYTHING AND GOING ELSEWHERE!!!! Two more issues came about and will be notated as well!
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1 comment
Anonymous
#737344

i would be mad at the company who made the refrigerator. best buy is only the seller, not manufacturer. if i were you i would have exchanged it as there is the 30 day exchange/return policy.

Review
#448569 Review #448569 is a subjective opinion of poster.
Service
Best Buy Customer Care
Loss
$3500

Best Buy Master Card $50 Off Fiasco

I went to BB with the $50 off coupon on the 22nd. After 20 min drive, 30 min in the store and being told it was not valid and 20 minute drive home, I chatted with Customer Service to request $50 compensation for their print error. No interest in taking care of a customer. I advised I'd wait 5 days for compensation and they had a chance to turn lemons into lemonade. No reply. So, I will no longer buy from BB. They don't seem to care about making up for their errors. Don't seem to be a customer focused company. I've go SO MANY other choices.
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4 comments
Anonymous
#600767

Simon is probably a BB employee. Isn't that how they treat customers? Ha Ha

Anonymous
#600203

You aren't owed a penny. Stop being a baby.

The coupon was a misprint. Get over it.

Anonymous
#600721
@Simon

Actually if this situation in which he's referring to WAS actually a misprint as you stated, then he IS owed something umm it's not some myth or corporate decision ***, it's *** the LAW haha... :grin :grin Funny how you say he's being a "baby" yet you're the one who doesn't even know what you're talking about hahaha.

Anonymous
#599929

There seems to be a problem with coupon activity with Best Buy. Since some stores are honoring them,the coupons must be valid. Best Buy never seems to have clear policies. Calling their corporate office to complain would be an exercise in futility. The Dec 2012 issue of CONSUMER REPORT rated retailors and Best Buy was at the bottom. Eventually, everyone stops being a "repeat" customer with them.

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Review
#379486 Review #379486 is a subjective opinion of poster.
Service
Best Buy Customer Care
Loss
$50

I was lied to first and then treated badly | Best Buy in Salt Lake City, Utah

It doesn't seem like anybody is willing to help, they are always very friendly and helpful before you purchasing anything, but after you paid your money, they are NO longer friendly and helpful. I bought an accessory from them, I was told it would work but it was not compatible when I took it home. The second day, I took it back to the store and exchanged it with some games instead. They told me the first charge would be refunded (the girl at Customer Service Desk who took care of the exchange told me)which they never did, and now I have to pay for both the accessory and the games or my credit is going to be ruined. The store manager insisted I should be paying for it and if I want to talk about it I need to go back to the store which is pretty far to drive. I am looking at my receipt in front of me saying the accessory's cost is refunded but it is actually on my statement that I have to pay. I wanted to just return my games but my husband said it doesn't worth to spend the time and gas to travel. Well, I paid for both and guess what, I will never go back to Bestbuy to buy anything and I will make sure to tell this story to anybody I know.
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1 comment
Patrick
#591568

your story is a little confusing but.. anyway, if it's so far then why not just drive to a closer retail store?

Review
#372883 Review #372883 is a subjective opinion of poster.
Service
Best Buy Customer Care
Loss
$16

Refund Issue | Best Buy in Mumbai, Maharashtra

I was supposed to get refund of 1000 rs. i returned the product in 2 days as it was fake. I returned It In July Now Its December Still I didnt any refund It has been 6 months I didn't get any response for refund.. when I call customer care they respond as you will get refund in 7 days. I called them like 50 times.. they are not at all providing any further response. ref no- 5277817 phone no-9766442668 I supposed to get refund in 15 days as per rules. Please help in getting this issue solved.. thanks
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1 comment
Anonymous
#584634

If paid by credit card, call the phone number on the back of the card and say that you want to invoke the Fair Credit Billing Act of 1966 against Best Buy. They will then give you instructions for filing the complaint.

If paid by debit card notify the bank with your complaint.

lf paid by cash and you have documentation proving your position, call/write your State Attorney General's Office to file a consumer complaint. lf purchasing from Best Buy (which I do not)I would only purchase with a credit card for the best protection.

Review
#368796 Review #368796 is a subjective opinion of poster.
Service
Best Buy Customer Care
Loss
$1000