Credit card Issue | Best Buy in Edmonton, Alberta

on November 3rd I wrote this e-mail to customer service > on October 3rd 2015 I made a purchase from South common Best buy of $83.97. the minute I had the card in the system froze so we had to do the transaction again. The sales person said that if I am double charged to go back and they will refund the money. Of course I got double charged, and not that seems to be the problem, the problem is I keep going to the store to have my transaction fixed and they say "No the bank will do it"; second time "No they will change it automatically"; third time "If you still see it this month come back with the products and will make a refund". Today I decided to call the bank and the bank told me that I have to go back to the store (for the 4th time) and they need to cancel a plan in order for the bank to cancel one transaction. > All I need is someone at best buy who knows what they are doing to help me solve this problem. Am I asking for too much? > Thank you! As you can see I am writing you again and again and again. My problem still hasn't been solved. They are keep sending me back an fort. best buy blames the bank the bank blames best buy. I do not care who is the guilty person all I want is that charge of my credit card. It was so easy to make a mistake I am asking you now: Why is that hard to fix that mistake?
View full review
Review
#735678 Review #735678 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Management
Reason of review
Poor customer service
Loss
$84
Preferred solution
Full refund

How long can Best Buy keep me on hold?

How long can Best Buy keep me on hold?
I called the Vernon Hills, Illinois Best Buy to see if they had a router in stock. The auto system said that my call would be answered in order, and that three customers were ahead of me. So I waited. Five minutes. Ten minutes. At 15 minutes, I sat on the couch with a book, put my phone on speaker, and waited to see how long it would take. After FORTY-THREE MINUTES ON HOLD, someone answered. At this point, I didn't care about the router anymore. I asked to speak to a manager. After a moment, the associate said that the manager was busy, and asked if he could help. I told him that I had been on hold for 43 minutes, and wanted to talk to the manager. Rather than apologizing, or saying that he'd get the manager right away, he said: "Well, I've been answering calls, and I didn't see anyone on hold for that long." So basically, the associate was either saying that I had mistaken a much shorter period of time for 43 minutes, or he was accusing me of lying. I gritted my teeth and asked to speak to the manager. The associate went away for a couple more minutes, then came back to say that the manager was going to be busy for a while with something else. I waited a few seconds to see if he would offer to take my phone number. Of course he did not. So I said I'll give you my number and the manager can call me back. He took my number. That was at around 7:45pm last night. I still have not gotten a phone call from a manager, and it's been several days. I heard a story saying that Best Buy was making a comeback. With customer service like this, I have no idea how that can be. I don't know if I will ever shop at Best Buy again. P.S. I have a screen shot of my phone showing the length of the call.
View full review
3 comments
Anonymous
#1056785

Dude calm down. Calls can take a while especially if the people ahead of you are wanting everything explained to them or if they are making a large order.

Anonymous
#1050865

Issue resolved.

Anonymous
#1036568

HELLO.....BestBuy needs your HELP!

Maybe its not BB that needs help after all.

View more comments (2)
Review
#702633 Review #702633 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Gift card

Shady practice with promotional financing offers | Best Buy in Portland, Oregon

I purchased an XBox One bundle using the Best Buy credit card 18 month 0% interest promotion. I immediately set up automatic payments to make sure I paid it off well before the 18 months was up. In the 18 months I made a few smaller purchases using the card (less than $200). I just noticed that my balance seemed high. Since I signed up for paperless statements I don't look at a hard copy each month and since I don't make many purchases with the card I don't review my account regularly. I went online and looked through previous statements, and in July 2015 I was charged with a deferred interest charge of over $200. I called Best Buy customer service to get an explanation and they said that since I didn't pay off the promotional rate in 18 months I was charged the interest. I explained how it wasn't possible that it wasn't paid off since I set up automatic payments specifically to have it paid off on time. The rep informed me that the payments I was making went to the small purchases I made after my initial promotional purchase so the balance was not going to the promotional purchase. I was upset and said that would be important for customers to know. He said that it's in the small print of the monthly statements. I told him that i don't even get paper statements and the company even promotes the use of online/electronic bill pay and statements for sustainability reasons. He didn't care, he passed me on to a manager...who also didn't care. They acknowledged that some may find this practice shady but it is in the fine print. I am so upset that I made timely payments every month for almost 2 years and they wouldn't even work with me. I paid my account in full (including the extra $200 they swindled) and closed my account. They didn't bat an eye. I will NEVER shop at Best Buy or refer people to Best Buy again. I might consider stepping foot into a store again if I need to find which high-priced electronic I want to purchase, and then leave to order it on Amazon.
View full review
2 comments
Anonymous
#1056787

The amount you pay each month first goes the the purchase that needs to be paired off the quickest. Because you added more to the card on 6 months financing or standard credit, those had to be paid off first. You didn't pay the amounts off within the financing offer

Anonymous
#1034107

I knew when I clicked on the link that it would be someone who was not taking responsibility for themselves. The thing you have to understand about 0% financing is that they are going to charge you the deferred interest if there is any way possible.

It's the way the finance company makes money. They know human nature and they know that people often screw these things up.

I'm surprised that you didn't read the fine print or research these 0% finance deals. I'd never take one myself.

View more comments (1)
Review
#699163 Review #699163 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Lack of care for customers
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
In May 2014, I went to best buy, Ocala, fl to purchase a front load washer/dryer. Best buy stated, LG was the best. I spent $2400.00 on this purchase. Of course at check out, they wanted to sell me "geek squad protection". If this is the best, why, as a consumer...
View full review
1 comment
MattD78
#966527

Well if you had purchased the Geek Squad warranty Best Buy would have helped you. However after the return/exchange timeframe Best Buy is under no further obligation to do anything.

They cannot force LG to fix or replace your washer, and they certainly aren't obligated to replace your washer after the exchange timeframe.

Consumer affairs is going to point you to LG as the manufacturer's warranty should cover this. Your complaint is with LG not Best Buy, Best Buy has done everything they are required to do.

Review
#616169 Review #616169 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy - Customer Care Review from East Syracuse, New York

Why I will never shop at Best Buy again in my life. I am fundamentally opposed to stores that have employee receipt checkers because of the message these stores send to their customers. Many people may dismiss this as something minuscule. I however do not care for the message you are implying: YOU MIGHT BE A THIEF SO PROVE TO US THAT YOU DIDN'T STEAL ANYTHING BEFORE YOU CAN LEAVE. And make no mistake that is exactly what you are implying. We live in America, as an American Citizen I have the right to tell Best Buy employees that NO you CAN NOT see my receipt. I should not be forced to show my receipt and Bags upon leaving a store. And because Best Buy believes in forcing their customers to show their reciepts before leaving the store, I WILL NEVER SHOP at BEST BUY AGAIN.
View full review
1 comment
Anonymous
#940230

Are you *** kidding me?

It is no big deal. If you don't want to show your receipt, as an American, then don't shop at this store. You being an American, Canadian or Martian has absolutely nothing to to do with showing your receipt at the door.

*** whiny ***.

Review
#589257 Review #589257 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
5.0
Details
I'm writing Best Buy for a concern we had with the purchase of a stove back on Oct 14, 2014. On our first delivery attempt the stove did not arrive as scheduled nor did Best Buy contact me to inform us that the stove would not be delivered. I had to contact Best Buy...
View full review
Review
#557861 Review #557861 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Gifts Cards I was Promised

Bad products and service | Best Buy in Blaine, Minnesota

2.3
Details
From the poor communications to the damaged products I have yet to get what I ordered and it's been 15 months and I have take over 15 1/2 day off work. When they delivered my stove and fridge I watched the guy bring it down off the truck and I was *** in the back of the box the size of a basketball. When it was unboxed the guy said it had a small dent in the back and no one would notice and he said customer service would send me a gift card for $50.00 but when I looked at it the rt. rear corner was hit so hard the left front door would not close, obviously the frame was twisted. I had taken the other stove out so I had them leave it and would arrange an exchange after the holiday. The put the fridge in without incident but they first night I was awakened buy a thudding noise, it sounded like 3 grapefruit had rolled off the counter but when I checked I could not see anything?? but it happen several more times that night and I figured it out it was the new fridge. I called the next morning and spoke to a young gal who did not let me get out two words before she jumped in and said it was the ice maker and they could not do anything about it and I would get use to it. Well after she finished he blabbing I told I did not have an ice maker and I would not get use to it . This seemed to *** her off and she said a geek person would come out when he did and did not hear the noise but suggested I put my $500.00 camcorder INSIDE the fridge which I refused but ok'ed him to put their camera inside the fridge but he thought Best buy would not do that. Within two days I caught the noise on my camera and sent it to them and a day later a different C/S person called and said it obviously the ice maker in which I replied "I don't have an ice maker", he replied ALL our fridges have ice makers. I took a photo inside and sent it to them along with more recordings of the noise. Two more service calls with no results and they agreed to replace it. In the mean time my small chest freeze had died so I stopped by and ordered a small chest freeze for downstairs while we picked out a different fridge for up stairs while we were trying to set up the delivery for both the person helping us could not figure out the computer and how to do a switch and a new purchase on the same order???? no fewer than 6 people had the fingers in our order and I had the feeling it would be screwed up. The night before the delivery I got a message saying they were dropping off the fridge between 9-12 the next day, I called back and was told the chest freezer would be delivered a couple days later to which I said I am not taking another day off work and I would wait until the freezer was in stock and do it on the same day, I was told it was in stock but the orders came in a different times and had to be done in the order they came in?????????? I told them that I wanted a supervisor to call which he did within 15 minutes I explained the situation and he said he would take care of it. the next day the truck showed up WITHOUT the chest freezer AND did not know it was an exchange and claimed the did not have room on the truck to take the old one. I told them to change it out and leave the other in the garage and they could pick it later...they had to call in to get that ok'ed. I got a call later in the day asking me to come home because they had found the chest freezer in the truck, I told them I was 70 miles away but they could go thru the back door of the garage press the button by the door and grab the old fridge and leave the chest freezer in the
View full review
Review
#556756 Review #556756 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Damaged or defective
Loss
$5000
5.0
Details
I have spent lots f money on varied items at this best buy. I have been a loyal committed dveoted consumer. I have alerted the media and many social media outlets, I have reported them to the national retail federation in fla. I have told tons of people about this and...
View full review
2 comments
Anonymous
#875915

You say that they can't articulate but u can't fu#!king spell or type correctly. My favorite sentence is this one : "They never have no knowledge of the product you call about." Before u start criticizing employees from there and calling them *** you should probably learn how to not talk like a *** redneck.

You're probably just mad because one of these *** turned you down.

Throughout all of your ignorant, redneck rambling, there isn't one valid complaint. You can't spell or type go back to 4th grade.

View more comments
Review
#536995 Review #536995 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I will never shop at Best Buy again! I had the worst customer service in buying an LED T.V. I was told the Geek Squad would deliver and set it up. Then I find out it was being shipped by UPS. All Best Buy customer service does is transfer your calls. When you want...
View full review
1 comment
Anonymous
#867576

Oh, I forgot to mention that when I ordered the T.V. online their website crashed twice leaving me looking at a locked screen that said something like "please wait for confirmation".

So I called customer service the first time that happened and was told to wait 24 hours to see if the transaction went through. Are they kidding? Best Buy is horrible. I should wait 24 hours to see if I purchased something?

Best Buy's website doesn't work and you certainly can't trust it. The information about the Geek Squad delivering product and setting up product is false. The Geek Squad doesn't deliver and getting them to set up on Saturday is almost impossible unless you want to wait a month. Their retail stores even look horrible!

Their sales clerks are the worst. And their online customer service is the most uneducated, incompetent, group of unhappy workers I've ever come across. In fact, for a few of the Best Buy clerks, it sounded like they just woke up from sleeping as they were practically yawning into the phone. What a pathetic, horrible store Best Buy has become.

It seems they are planning to go out of business and that would explain the lowest quality and the poorest customer service. I just think they're brain dead high school drop-outs. With that lowest quality of workers, Best Buy's days are numbered. It seems obvious that they will go out of business very soon.

And we will all cheer that day!

Putting Best Buy out of its misery is the Best thing we can do for electronic retailers, for any future customers, and certainly for the Best Buy employees who would obviously rather be doing anything else than working at this mess of a store. Best Buy gives electronic retailers a very bad name indeed!

Review
#531360 Review #531360 is a subjective opinion of poster.
Service
Best Buy Customer Care

An update on my lost Dishwasher | Best Buy in High Point, North Carolina

Here is an update. I bought a dishwasher and they never delivered it and no one knows or even cares where it is. I am greeted with deer in the head light looks and 40 plus minute long waits on customer service lines after which they "transfer" me and drop the call. Sometimes they do not let me give them the order number but just transfer and drop the call the moment they get on the line. After their failure to deliver my dishwasher, return ANY of my calls or even give me an email to complain to. I got an email confirming my receipt for the item that everyone swears they do not have (so funny I want to cry) that said: Confirmation of appointment completion This email is to confirm you received your item(s). We hope you are enjoying your new product(s)! Thank you for shopping with us. We look forward to serving you again soon. Sincerely, Karalyn Sartor Vice President Customer Care Whaaaaat??????
View full review
1 comment
Anonymous
#866313

Do a Google search for the CEO's email, and any other company officer you can find. Sent all your info to them including your phone number.

Tell all of them what you have written here and that you will continue to post on any website you can about their poor service and "help". Mention everyone you have spoken to, any emails you have received or sent.

Hope all of this helps. I truly understand your frustration.

Review
#530359 Review #530359 is a subjective opinion of poster.
Service
Best Buy Customer Care