Product: Best Buy Credit Card Clear all filters (57 of 57 reviews match)
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I went to the best buy located at 11905 South Dixie Highway two days ago with my husband. We went there because it was the best buy closest to out home and we wanted to buy an xbox one video game for a gift for one of our nephews.When we went to pay the customer...
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3 comments
Anonymous
#935452

I can honestly state that the majority of complaints on this site are from ignorant people who just choose not to read policy or receipt information. However, this is the some of the most unacceptable behavior I have ever heard a retail store commit.

As a former BBY employee, I have seen every and any possible scenario you can imagine. If I was you, I would speak to an attorney regarding this matter, and also notify all of your local news affiliates.

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Review
#582436 Review #582436 is a subjective opinion of poster.
Product
Best Buy Credit Card
Reason of review
stereotypes and discrimination, false accusations, public humillation!
Preferred solution
Let the company propose a solution
Tags
  • Palmetto Bay Best Buy
I ordered some items from best buy and everything came. (perfect) About a week later after the money came off of my account they then took an additional amount off for a preauthorization hold why. I had already paid for my purchase in full.They told me 5-7 days and my...
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1 comment
Tom
#935633

Bet they fixed it, huh!

Review
#574655 Review #574655 is a subjective opinion of poster.
Product
Best Buy Credit Card
Reason of review
Problems with payment
Loss
$287
Preferred solution
Full refund

Best Buy in Saint Peters, Missouri - Black Friday Nightmare

I tried to buy an iPad Air 2 on Black Friday. After trying for over 2 hours to get my order to go through I gave it one more try. I found that not only did I not have an order listed, but conveniently, even though the order never got through, they took all my gift card money....strange. I got concerned so I checked my bank card statement to find that they had charged my credit card not once but twice for over a thousand dollars for an order that didn't exist in their records. After hours and hours and HOURS of phone conversation with my bank, Best Buy and being disconnected (after waiting for over 20 minutes..no less than 5 times) I was told that I'd just have to trust them, they'd make sure it didn't go through on my card. I've never dealt with such an inept group of customer service representatives and you guessed it, they never ordered the iPad for me.
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Review
#571016 Review #571016 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Your bait and switch tactics
  • Customer service
Reason of review
No Order Placed and cc charged
Loss
$125
Preferred solution
Price reduction

Best Buy - Credit Card Review

A very nasty, unprofessional , inpolite and apparently racist Sales girl in Bestbuy Riverdale by Rt 23 N, her name is Coutney ( she refused to gave me her last name) shouted at me when I asked her something, throw away my driver 's license and credit card on my face and left me waiting. everyone other staff left the scene, she was swearing in front of me and said something discriminatory words against Filipinos. When I said I will report you, she said laughing I dont care, this tine the front desk guy was around but never said anything. She should not be working there. You should investigate this matter and take disciplinary action before I will call my lawyer and complaint for Racial Discrimation. I will be checking again and again until I will give justice to my complaint. Thank you.
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2 comments
Anonymous
#886304

I have a feeling that this is only half of the story and you're leaving a whole lot of out. If she yelled at you, I'm sure you deserved it for thinking you were entitled to something that you weren't or wanting something for free, or trying to return a broken item that you bought a year ago.

And I'm about 99% sure that she didn't say anything racist towards Filipinos.

You probably just added that to your story to make your side of the story sound better. There's not one lawyer that will take your case and if they do you will lose thousands on lawyers and court fees and lose the lawsuit anyway.

Anonymous
#1125437
@Anonymous

Agreed. I feel you're one of "those customers".

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Review
#547189 Review #547189 is a subjective opinion of poster.
Product
Best Buy Credit Card

Best Buy - Credit Card Review from Las Vegas, Nevada

I paid my credit card as agreed to the last penny, last payment was August 23, which Best buy had a 30 day to record this to Equifax , i need one point in my credit to buy my home, on October 3 bank pull credit and i still showed open account with Best buy UNPAId account , i did not qualify for my loan, best buy customer service told me I'M sorry? Don't know why it was not done, they will do it in 7 days!!!!! Grrrrrr.... Bedt buy now is Citi Bank so who do go after Best Buy or citi bank card ?
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1 comment
Anonymous
#932967

It was never best buy. They finance credit cards through third party finance companies like chase or city bank so you need to take your credit issues up with them

Review
#542726 Review #542726 is a subjective opinion of poster.
Product
Best Buy Credit Card

Best Buy in Ocoee, Florida - Stealing or a Phenomenon?

I took a 19" TV to the Geek Squad team at Best Buy (Ocoee, FL location). Long story short, they've called me in to get a new item and when I went to pick up a new TV they simply stated that it was already picked up. No receipt with signature to prove anything and I was the only person that new that the TV was there. So who do you think has gotten my TV? They copy the credit card info in a new receipt claiming that someone already took the replaced item. What a "joke" uh? nice try Best Buy staff, I hope you have a successful story next time, because you haven't got any trying to fool me. Thumb up for the lack of integrity on Best Buy' staff...
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2 comments
Anonymous
#850830

I hate going to the Ocoee Best Buy. I always try to avoid that place and the Manager Ciara or however you spell is real rude.

Anonymous
#848639

I paid cash for 4 feet charger&sink set.$14.-.When i try to return it they would not give me back my money even the package was steel not open, unless I give them my driver licence. After I'did they scan it with out asking.

I don't know where did my driver licence info went or if is in safe place .That should be illegal. I'm sure if I was illegal emigrant with no ID they would thing twice about not returning my money for sake of discrimination.

They do not warn you before one pay for the buy.Make my story short after numerous big buys in previous years- laptops, desktops, camera, printers,ink and many more items for my wife business, I'm sure this was my lost buy in this place. Period!!!!!!!!!!!!

.

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Review
#516389 Review #516389 is a subjective opinion of poster.
Product
Best Buy Credit Card
Loss
$100
Tags
  • Eletronics
I have a best buy card for several years now, I recently moved and hadn't changed my address yet. They must have sent me some sort of document, but it was sent back. Instead of making an attempt to call me they closed my account!!! I made my payment last month and...
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5 comments
Anonymous
#1237900

This card is run by Citi and Citi sucks, I hope that bank burns to the ground.

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Review
#495752 Review #495752 is a subjective opinion of poster.
Product
Best Buy Credit Card

Best Buy in Boston, Massachusetts - Changed terms of credit card without notifying the consumer.

I was told in the store that I would be able to pay back my credit card using my debit card. They changed this policy and will only accept checking account numbers. This means that I cannot pay my bill without starting a checking account. My debit card is connected to a savings account (Don't ask how. I know its a savings account because when I tried to use the account number to pay, it declined it.) I can't pay my bill, and their only solution was for me to go to the store and pay with cash. The store is 2 hours from my house. To top it all off, I have ordered 3 credit cards that never arrived. The bill arrives, but the card does not. I am returning the computer and getting my money back today. I can't deal with this shoddy company anymore.
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1 comment
Jonerik
#815234

If you ask any store employee form any retail chain "Can I pay by debit card?" and they reply yes I guarantee close to 100% will be thinking you are talking about a checking debit card not a savings debit card so they didn't change anything. Also, while you do need a checking account, if you had bothered to look on Best Buy's website you would see you can also pay by mail or by phone and not have to drive 2 hours.

Review
#487524 Review #487524 is a subjective opinion of poster.
Product
Best Buy Credit Card
HI i recently purchased a radio controlled helicopter for $20.00 from BestBuy on my Bestbuy credit card and never received a statement for the purchase so I wrote a check to best buy for $20.30 The amount that was due according to my account balance online and a month...
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12 comments
Anonymous
#888728

I had the same issue. Spent $80 for a router.

Took a store credit card, which I never do, to save $20. Paid off my account and tucked the credit card in a drawer. Thought that was that. Wound up with late charges totaling $56.

When I called to inquire, I was connected with a "collections" person - so no help there.

Bent over, paid the fees, closed the account and will NEVER shop at Best Buy again. Shame on me for falling for the store Credit Card.

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Review
#481556 Review #481556 is a subjective opinion of poster.
Product
Best Buy Credit Card
Loss
$48

Rewards program at Best buy is a Joke!

I am a gadget freak! Love the best news gadgets. Well with that comes many purchases of big ticket items. Best buy clams that they reward you for all you purchases you do with them. Wow what a joke!!!! I have bought almost $5000 with them and have yet to get one point earned in that scam they call a rewards program. I have called the '' customer service'' center and all they tell me is they have no record of my purchases. Funny I use there credit card to buy from them and they always have a record in order to send the bill to me. This program is either a scam or is so poorly ran it make the government health care web site look great!!!!!!!
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1 comment
Anonymous
#773669

I 100% agree with you. Their program is a joke.

Review
#467320 Review #467320 is a subjective opinion of poster.
Product
Best Buy Credit Card