Seller: Best Buy Product: Best Buy Credit Card Clear all filters (0 of 57 reviews match)
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Best Buy in Sugar Land, Texas - False Information - Worst Customer Service

1.0
Details
I had purchased from Best Buy and was told that if open a credit card account, I will receive 10% discount that will go directly to my account. Turned out that was a false information. A cheap trick. When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant extend the date. It is a cheap way to get the business and trick you to open your credit card, where they get hard credit check, which effects your credit score also. Shame on Best Buy.
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Review
#1721114 Review #1721114 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Worst customer service - cheap advertisement
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution

Best Buy in District 1, Virginia - Unwillingness to resolve credit issue

2.4
Details
Best Buy card hacked—my identity was stolen and someone purchased xfinity on my account. Through LifeLock got purchases removed, but Best Buy keeps charging me late fees and interest on late fees. I disputed the charges through Best Buy and they are unable to tell me what the charges are for, but did send account to collection agency. After laboriously explaining my position to them, Best Buy found another collection agency to use. Unbelievable!
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1 comment
Anonymous
#1778769

Your dispute is with Citibank. No wonder they cant help you.

Review
#1710165 Review #1710165 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Upset
Cons
  • Customer service and corporate response
Reason of review
Problems with payment
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Customer Serice
4.6
Details
My card got declined my account got put on hold because they thought it was a fraud charge.I called customer service for support and the said they would fix it and take the hold off of my card I waited a few minutes and tried again and it still didn't work. I was very...
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Review
#1301408 Review #1301408 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Electronics
  • Electroics
Reason of review
horrible service
On March 20, 2018 I received an email saying my account was closed, I contacted Best Buy Credit services to find out why I was told that I could reapply for a account by the account rep and the supervisor who I spoke to also. It seems as if Best Buy is doing some...
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3 comments
Anonymous
#1459638

Nothing illegal about it. It’s in their terms and conditions you were supposed to read before you signed off on.

You were late. Doesn’t matter if it was once or one hundred times.

Those decisions are all made by computer bots, not humans. Just get a regular Visa or MasterCard.

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Review
#1214961 Review #1214961 is a subjective opinion of poster.
Product
Best Buy Credit Card
Reason of review
Problems with payment
Without notice, they just cancelled my Best Buy credit card (without my knowledge), even though I have never made a late payment AND I have very good credit. I called customer service and i was transferred to a call center in India. They claim the account was closed...
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1 comment
MattD78
#1400053

1) The Best Buy credit card is handled by Capitol One. Capitol One is the company who has the money you borrowed, controls the interest, fees and account closures.

So right away your complaint should be with Capitol One not Best Buy since Best Buy has nothing to do with the account.

2) In the credit agreement YOU signed it states "At any time, for any reason, we may take any of these actions subject to applicable law: a) close your Account; b) suspend your credit privileges; c) reduce your credit limit.

If we close your Account: • Interest Charges and fees will continue to accrue until your balance is paid in full; and • you agree to return or destroy your Card(s)."

So Capitol One told you they can close your account at any time for any reason and you signed a paper saying OK. And now that they have closed your account you are complaining.

Review
#1136837 Review #1136837 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Loss
$2000
4.0
Details
Tried to register my new Best Buy Credit card online. It said I had to call technical Support. What a hassle. Two different people asked for my birth date, last of my SS#, and phone number. Basically, they told me that I could not register my card because I didn't...
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2 comments
Machele
#1389962

You don't need a branded credit card like one from Best Buy, etc. Just get a card thru your bank or credit union.

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Review
#1129187 Review #1129187 is a subjective opinion of poster.
Product
Best Buy Credit Card
Reason of review
credit card company
Preferred solution
Let the company propose a solution
4.2
Details
I just flipped out at the Best Buy credit card company for the last time. I cut up my card - I will probably never shop there again. If those f**kers could get it together long enough to maybe, I don't know, assist me in PAYING MY BILL, then they might still have a...
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2 comments
Anonymous
#1288929

*bye bye*

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Review
#1007409 Review #1007409 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Most products
Cons
  • Credit card
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy in Saint George, Utah - Late fee!!

1.0
Details
worst experience i have ever had i bought a tv paid it off had a couple late fees paid them and at the very last payment i made i paid on time but it was online i called and they said it takes a couple days for it to process so thats why i was late but they would *** the fee then i checked my account and it said i owe nothing i was so glad to have it paid off then months later i checked how my credit was doing and it said i owed best buy for late fees it said i owed 21 dollers and it went up to 81!! i use to love best buy but i will never ever shop here again!
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Review
#915587 Review #915587 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Overcharged
Reason of review
Problems with payment
Loss
$81
Preferred solution
take off all fees and interest so we are even

Best Buy Credit Card

3.9
Details
I call Best Buy credit card to pay off before the date in full. But i was told that i cannot pay with Best Buy credit card i have used different so i can get 10% credit card. I then tryed to used different credit card then i told no have to be debit card so Best Buy kept on make me run around. So then i paid full with my debit card $1544.49. And i told i will get email that i paid in full and on my credit card balance will be zero. I have waited almost two week still have not got email from them. And i have made 4 phone call and explaining to them still getting run around. NEVER TRUST THEM AT ALL IF DO YOU MUST BE CREZY.
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Review
#836396 Review #836396 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Best buy credit card customer service they lie to much
Reason of review
Poor customer service

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Best Buy in Newport News, Virginia - Can't find purchase

1.1
Details
I purchased a 40inch Sharp TV from Best Buy in Sept 2013 with care plan. Best Buy is saying they can't find my purchase. Which part was with cash and the rest with credit card. Talked with billing department and they said they can't find it either, but I have bank statement showing transaction. How does a giant electronic store not have a transaction for cash nor credit card. Something not right. Either my transaction was swiped out or something is fishy. I haven't gotten any help from any departments I have talked to.
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Review
#744552 Review #744552 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Losing money on computer
  • Lack of care for customers
Reason of review
Best Buy say they can't find my purchase of 9/2013 and I did part of it with bank card. Somebody wiped my transaction out of system because part of cash but they forgot I also did credit as well.
Loss
$350
Preferred solution
Deliver product or service ordered