Product: Best Buy Credit Card Clear all filters (57 of 57 reviews match)
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Best Buy in Sugar Land, Texas - False Information - Worst Customer Service

1.0
Details
I had purchased from Best Buy and was told that if open a credit card account, I will receive 10% discount that will go directly to my account. Turned out that was a false information. A cheap trick. When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant extend the date. It is a cheap way to get the business and trick you to open your credit card, where they get hard credit check, which effects your credit score also. Shame on Best Buy.
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Review
#1721114 Review #1721114 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Worst customer service - cheap advertisement
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution

Best Buy in District 1, Virginia - Unwillingness to resolve credit issue

2.4
Details
Best Buy card hacked—my identity was stolen and someone purchased xfinity on my account. Through LifeLock got purchases removed, but Best Buy keeps charging me late fees and interest on late fees. I disputed the charges through Best Buy and they are unable to tell me what the charges are for, but did send account to collection agency. After laboriously explaining my position to them, Best Buy found another collection agency to use. Unbelievable!
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1 comment
Anonymous
#1778769

Your dispute is with Citibank. No wonder they cant help you.

Review
#1710165 Review #1710165 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Upset
Cons
  • Customer service and corporate response
Reason of review
Problems with payment
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Customer Serice

I love rushcard

My card go out this month
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Review
#1704668 Review #1704668 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • I love using my rush card
Cons
  • No information
My client also employing has reported her card lost over a month ago. She has did everything you have told that needed to be done numours of times.. Finally you told her a new card has been sent to her address and she would receive within seven to 10 business days and...
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1 comment
Anonymous
#1769077

I’m going through this exact same thing, still haven’t received my new card and it’s been over 10 business days. I also never requested a new card, the representative did this without informing me first.

And now they are LYING saying I gave him the ok. This company is horrible.

I’ve been without access to my funds and daily necessities because of their Representative and they do NOT care. I hope to seek legal action as well.

Review
#1689926 Review #1689926 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • There is no pros
Cons
  • How their keeping my money
Reason of review
Still haven't received my replacement card with my money on it
Loss
$11100
Preferred solution
Full refund
Tags
  • Rip Off

RushCard - Love this prepaid card. No trouble in all the years I've had it. Just getting through to a CSR is a ***

3.0
Details
I lost my wallet with my card.
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Review
#1682885 Review #1682885 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Two day early check
Cons
  • Unavailability of customer service representatives
Reason of review
Lost, stolen card. No money left.
Loss
$100
Preferred solution
Full refund
Tags
  • Cash Load Deposit

RushCard - Still waiting

I haven't received my new replacement rush card
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Review
#1656419 Review #1656419 is a subjective opinion of poster.
Product
Best Buy Credit Card
Reason of review
Problem with delivery
Tags
  • Prepaid Card
4.6
Details
My card got declined my account got put on hold because they thought it was a fraud charge.I called customer service for support and the said they would fix it and take the hold off of my card I waited a few minutes and tried again and it still didn't work. I was very...
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Review
#1301408 Review #1301408 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Electronics
  • Electroics
Reason of review
horrible service
On March 20, 2018 I received an email saying my account was closed, I contacted Best Buy Credit services to find out why I was told that I could reapply for a account by the account rep and the supervisor who I spoke to also. It seems as if Best Buy is doing some...
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3 comments
Anonymous
#1459638

Nothing illegal about it. It’s in their terms and conditions you were supposed to read before you signed off on.

You were late. Doesn’t matter if it was once or one hundred times.

Those decisions are all made by computer bots, not humans. Just get a regular Visa or MasterCard.

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Review
#1214961 Review #1214961 is a subjective opinion of poster.
Product
Best Buy Credit Card
Reason of review
Problems with payment
1.3
Details

Update by user Mar 20, 2018

To the Credit Bureau!!!!!!!!!

Original review posted by user Mar 20, 2018

I had a BEST BUY credit card. I used it but not everyday. NEVER late on payments, never had outstanding balances. I get notified by CREDIT KARMA that my account was closed! I dont close accounts due to the negative effect it tends to have on your score. When I contact...
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Review
#1214857 Review #1214857 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Suck
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Reinstate my credit card and report to the credit beaureu

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

Best Buy Reviews

  1. 516 reviews
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  3. 130 reviews
  4. 56 reviews
  5. 34 reviews
Best Buy reviews
Without notice, they just cancelled my Best Buy credit card (without my knowledge), even though I have never made a late payment AND I have very good credit. I called customer service and i was transferred to a call center in India. They claim the account was closed...
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1 comment
MattD78
#1400053

1) The Best Buy credit card is handled by Capitol One. Capitol One is the company who has the money you borrowed, controls the interest, fees and account closures.

So right away your complaint should be with Capitol One not Best Buy since Best Buy has nothing to do with the account.

2) In the credit agreement YOU signed it states "At any time, for any reason, we may take any of these actions subject to applicable law: a) close your Account; b) suspend your credit privileges; c) reduce your credit limit.

If we close your Account: • Interest Charges and fees will continue to accrue until your balance is paid in full; and • you agree to return or destroy your Card(s)."

So Capitol One told you they can close your account at any time for any reason and you signed a paper saying OK. And now that they have closed your account you are complaining.

Review
#1136837 Review #1136837 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Loss
$2000