Online Bill Pay Never Works and Best Buy Auto Center Won't Fix a Problem They Caused

I have three things on my mind about Best Buy. The third one is a good review though on one of the employees. I have a Best Buy credit card and a rewards card. I signed up for the online website they have for paying the bills. I have tried countless times to pay my bill, and it NEVER works. As a result of it not working, I have incurred several late fees, all of which I had waived because I explained the online system seems to work but then my payments never go through due to some odd reason and I know it has nothing to do with my finances because I have never overdrawn my bank account and I am always up to date on my payments with everything. I use my debit card to pay bills, so I know if I overdraw or do not have enough funds --- my husband and I check the account balance at least twice a day. I do not understand why after 3-4 months of trying to pay with the online bill pay it still will not work. It is ineffective and I will be surprised if anyone else is successful paying online. They need to get someone to fix it or at least shut down the whole site if it isn't working. Secondly, I purchased a new radio that has Sirius and a speaker system for my car as a set. I am very happy with the radio and the sound quality I get from the speakers, but when they were installing them they somehow loosened the panel that holds all of the window and lock controls on my driver's side door so now it won't stay down no matter what I do. Every time I roll down my window, the control panel pops up and out of the socket and it is very annoying. The passenger's side panel is fine and hasn't budged at all, so I am curious as to why my driver's side is acting up. And I know it was Best Buy's doing because before I dropped my car off with them at the store garage, the control panel would not budge and was sealed tightly to the door. Best Buy won't do anything about it so I'm stuck with the annoying problem. I mean, they tried to fix it ONCE and the panel stayed for about an hour before it started popping out again. Oh, and thirdly (this is a positive experience) : My husband bought a touch screen radio for our Jeep. At first, we didn't choose the one with bluetooth because it was a lot more expensive than the other ones without it, so we opted just to use a USB/auxiliary cable to connect our iPods / iPhones to. It was brand new and it was on sale, so we thought it was a deal to have. The installer must had done something wrong with the initial install because the usb / auxiliary cable port didn't work at all. Our iPhones would start playing music when connected to the radio, but not through the car speakers. We caught this when we picked the Jeep up and I wanted to test it out. The guy was confused and he even tried to figure out the problem. He then proceeded to persuade us to upgrade to the same radio that was equipped with bluetooth for the SAME price we got the original one at. That was a deal we couldn't pass up and he saved us a bunch of money. I was surprised that he actually was able to pull some strings and let us have the more expensive one that wasn't on sale for the sale price. So awesome of him to do! Not sure if he got in trouble for it. But, just to let y'all know, the one with the bluetooth also has a USB / auxiliary port. I also tried that with an iPhone and it won't work. So I don't know if it is a problem with the radio company or the way the employee installs radios, but hey. We can listen to our iPhones with Bluetooth, so I am happy.
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#437971 Review #437971 is a subjective opinion of poster.
Product
Best Buy Credit Card

Best Buy Credit card SCAMS

We purchased a large screen flat tv. They said we would get 5% cash back if we signed up for their cc card and paid it off within one month. I even remember in store double checking about the cash back because we get 3% on our credit card back + giant eagle points on top of that purchase which would equal to about 4 so i thought hey not bad 5% i will take it. I signed up for their card and then i get an email 30 days later to sign up online to get my 5% best buy bucks. I called right away their 1800 number and after talking to 15 customer service agents, never being connected to a manager after asking several times, and, getting hung up on. I asked for their corporate phone number. good luck with that all their answers we cannot give it to you. That was our 1st and last purchase at best buy! the store people were nice but the 1800 people HORRIBLE if you value your nerves do not call them!!! My problem never got resolved, I am still even waiting on this 5% best buy bucks which i will most likely not even use out of principal at this point! Getting someone from upper management to contact you GOOD LUCK with that! DO not spend your money there the 5% is for their best by buy bucks its a scam that they use word play with to get you!!!
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#433773 Review #433773 is a subjective opinion of poster.
Product
Best Buy Credit Card
Loss
$2000

Pre-ordering doesn't mean squat!! | Best Buy in San Jose, San Jose

I was among one of the first to Pre-order the new Nexus 7, even in advance of the official announcement date from Google. Fast forward 5 days before the launch and I get an update saying that my pre-order has been backordered. The whole point of pre-ordering is to ensure shipment at or even prior to the launch date so that the early birds who pre-ordered have a reserved copy. Obviously, Best Buy is widely incompetent in handling their inventory management. I am a logistics professional and this kind of behavior from a national retail chain store with its level of recognition is embarrassingly unacceptable. Either that or the company intentionally oversold on pre-orders, knowing that they are screwing over people but doing it anyway to get traffic into their site/stores. On top of that, this experience tied up funds on my credit card that I could have otherwise used towards a more responsible retailer. Never again will I be eager to give you business Best Buy.
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#433146 Review #433146 is a subjective opinion of poster.
Product
Best Buy Credit Card
Loss
$300
Tags
  • Pre-orders

Fraudulent charges on my credit card- 3yrs in row from Best Buy

Purchased computer 4 years ago and paid for ONLY 1 YEAR of web-root antivirus software. Did NOT receive any emails to authorize continuing the software subscription. Just noticed a VAGUE charge on my credit card (said only BEST BUY and store #). I haven't used this credit card this year and it was the ONLY charge on it. I researched by old bills, and BEST BUY has been charging my credit card the $45 the past 3 years!!!!! I didn't catch it those prior years because I just thought "someone in the family must've bought an accessory or something". I called BESTBUY, clerk said "You need to wait 1-2 months for the $45 to get credited" and there's nothing they can do about the prior year's charges. Its been 3 weeks now, no credit yet !! BEST BUY store is A SNEAKY HUGE FRAUD AND my whole family will NEVER shop there anymore!!! So everyone be on alert for vague charges from BestBuy on your credit cards.
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2 comments
Anonymous
#534599

They are fraud they charge people's credit cards for things they never even purchased and the gift card are being used in other states then the one you bought the gift card for Rhys why try are going out of business

Sara L
#525611

You and I have a different definition of fraud. My guess is that the fine print (that you obviously didn't read) said the subscription would be renewed every year unless you cancelled it.

Sneaky perhaps, but not fraud. Your fault for not reading or understanding what you were agreeing to.

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#337581 Review #337581 is a subjective opinion of poster.
Product
Best Buy Credit Card

Victon of credit card fraud | Best Buy in Roanoke, Virginia

I was a victom when an X-girlfriend used my credit card to purchase 2 lollipop laptop computers. I filed a dispute and that started the investigation. They reviewed the in-store surveillance of the day I was victomized, and said even though she amitted to signing my name and that I had given her my permission to do so. They said that because I had been in the store with her earlier that day, that it was ok for her to sign my name on the receipts which signatures did not even vaguely resemble my signature, one was just basically up and down loops ! The Best Buy dispute department never would admit it wa forgery and I ended up having to pay for the computers. I was very disappointed on the view they had taken and had for a long time enjoyed shopping at Best Buy, but now I would not reccomend anyone trusting their card holder safety terms.
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2 comments
NonnyMouse
#523224

Best Buy isn't even in charge of their credit cards, you would have to call the credit card company. It just recently changed from HSBC to something else.

It's not like Best Buy is a BANK. :roll

Anonymous
#523214

Why didn't you call your credit card company and tell them your card was stolen and you didn't make the charges? Then go to the police and file a report.

You will not have to pay for the charges and your ex will be brought up on charges. Best Buy is not the police.

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#336486 Review #336486 is a subjective opinion of poster.
Product
Best Buy Credit Card

Thieves = Best Buy

I paid off my Best Buy card, then a few days later bought a TV on my card. They report I did not keep a zero balance during the pay period & tacked on ALL of the interest over $1,000. I went into the store to pay off my card for good (Never going to purchase from them Again!) and attempted to pay with a CASHIERS check. They say "we don't accept cashier's check, you can pay with a personal check" WHAT?! I have had many issues with this company & will continue to let people know how they operate! Boycott!!!
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2 comments
Anonymous
#593132

We take only cash or check for payment. Period point blank and we DO NOT own the credit card Capitol one does so that is who you need to complain to.

Best buy has nothing to do with YOUR interest rates. You are supposed to READ and understand the terms you are agreeing to when you sign up for the credit card.

John N
#511607

I guess you needed to pay more attention to the fine print on the card info. Now you know.

Your common sense assumed one thing, but BestBuy's credit card policies assumed something different.

As an aside: I walked into BestBuy yesterday to take a look-see, especially their computers. Wow! They must really be in trouble---very few desktop computers and alot of laptops, notebooks, etc.

And the prices!! Higher than anyone else for DVDs, cables, etc.

And, the two store guys I talked to were no bright lights regarding the products they were trying to sell. All in all, a store to stay away from nowadays.

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#331307 Review #331307 is a subjective opinion of poster.
Product
Best Buy Credit Card

Beware of Credit at Best Buy

I had purchased a laptop at Best Buy and they use HSBC for their credit. The credit company showed that I had a disabiltiy insurance on the card charging me over $600 when I did not know that they had that included. Was able to get it resolved. It did not show up unitl I paid all of the same as cash prior to the expiration. Made formal complaint to Best Buy after canceling the credit card with plans to never shop there again. HH Gregg will be the recipient of my business now. The credit card company and the Best Buy corporate office did not seem to be concerned about my calling them about the scam they are running. Beware of this horrible business practice.
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2 comments
Anonymous
#630731

Read before signing anything.

Patrick
#510519

but you said it got resolved so what's the big deal? and good luck with HHGregg

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#330737 Review #330737 is a subjective opinion of poster.
Product
Best Buy Credit Card

Best Buy cheated me over and over again

I received the Email on 6/18/2012 from BestBuy indicating that the laptop I ordered (Order Number: BBY01-463621017620 ) on 6/17/2012 has been cancelled because BestBuy was unable to verify my information. The fact are: 1. One of my order I placed for a laptop in early June was canceled based on the same reason as this time. I called the number provided by the cancellation letter, and had verified that my account information was accurate and correct. My bank account also showed that Best Buy had charged my credit card for the order. Although I was also promised to get response within 24 hours after the call. But Best Buy didn't response any more. 2. I placed another order then for a mouse with my same account. I received the mouse within two weeks. This means that my account information is correct and accurate. 3. I placed an order this time on 6/17, got processed, showed on my bank account; but was canceled again. These are BestBuy's mistakes obviously, no matter how they have been caused. BestBuy should correct its mistake timely, stops cheating customer over and over again. At least, BestBuy should verify its own system instead of hurting customer's interests. BestBuy should send me the laptop I have ordered on 6/17/2012. APOLOGY IS NOT ENOUGH. Thank you. Xi ***
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2 comments
Anonymous
#501218

Looks like all those expensive mail order bride purchases are catching up to you. I would advise sticking to smaller purchases.

Anonymous
#500395

As the saying goes: Fool you once, shame on them. Fool you twice, shame on you.

Hopefully you're not foolish enough to let them get your a 3rd time...

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#326463 Review #326463 is a subjective opinion of poster.
Product
Best Buy Credit Card

Kaspersky notice | Best Buy in Derry, New Hampshire

I, too, got a message from Kaspersky saying my credit card was about to expire. Like the previous complaint, I have been unable to talk to anyone. Endless menus. Reached a person asking if this was related to Kaspersky; said yes; she said she would transfer me to the appropriate party. Then the phone went dead. Is this a scam? Is someone trying to gain access to my credit card number? I will never do business with this company again! Had first talked to the local store who informed me they could not help and to call the 888 number. Wow, no wonder they have bad reviews.
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2 comments
Anonymous
#502287

Kaspersky and Best Buy are one in the same.

Best Buy phone support is useless.

Finally went to Best Buy store and clerk agreed to refund and exchange for Norton.

Would never buy Kaspersky again.

Patrick
#498872

so.. wouldn't this be a complaint about Kaspersky, not Best Buy? oh wait, you probably think Best Buy created Kaspersky just because you purchased it there/ even though other stores like Staples and Walmart sell it.

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#325672 Review #325672 is a subjective opinion of poster.
Product
Best Buy Credit Card

Best Buy's customer service stinks.

I tried for nearly an hour to talk to someone about my Kaspersky Protection Plan threatening to expire. Which is utter nonsense in the first place: 1. It's already paid for and 2. My credit card is not about to expire as they claim it is. I tried calling 1-888-BESTBUY. Their phone service seems to be designed for maximum customer aggravation. I was transferred several times, forced to either listen to loud, obnoxious music or dead silence after being told my wait would be more than twenty minutes. Calling the store I purchased it from was the same: more phone transfers which ended up back to the 1-888 number. I still haven't gotten any help.
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1 comment
Patrick
#498875

well when you have immature *** like you that hold up the phone lines.. well the get held up.

it's time for a lesson though. you see, certain companies send their products out to stores in order to be sold. examples, HP, Sony, Toshiba, Apple, Acer, Asus, Samsung, GE, LG, Microsoft, Nintendo, etc. when a store like Best Buy, Staples, Walmart, Target, etc.

sells those products, THEY DIDN'T CREATE THE PRODUCT! unless of course, it's their own brand. they don't put names like HP and Sony on the package to make it look pretty. so my advice?

call up Kaspersky and ask them why their product isn't working for you. chances are, you got a virus and think that buying the anti-virus afterwards will help or you just simply don't know how to set it up.

Review
#325668 Review #325668 is a subjective opinion of poster.
Product
Best Buy Credit Card