I bought a computer from Best buy on 4-1-11 at the Best Buy location at northest mall in Hurst Texas. I use the computer at home for a business I operate from there.
About 2 months ago I started having problems with the computer not wanting to read any disc. I went down to the store and talked to a representative about the problems I was having. She pulled up a copy of my receipt and said what kind of anti viruse do you have on your computer. I said I dont know and I thought it came with 1 when I bought it.
She said well the man that sold it to you forgot to give it to you when he sold it to you. She called a manager over and she gave it to me at no charge. Well I took it home and couldnt get it to load up. my computer started acting up more so I took it to Best Buy and had the tech support to look at it since I had bought the extra warranty.
They called me the next day and said that since I had 35 viruses in the computer that they would have to have the recovery disc to fix the computer and I needed to bring it up. I said ok and went home to look in the box I had saved. It was not in the box, so I called best buy back and the employee told me well it didnt come with one, why didnt you tell me that before i spent all that time looking for it??? I went back to best buy and talked to the tech support, I told them I need another computer or I need this one fixed, I work at home?
Sorry no help from tech support. I then asked for the manager, i gave her the whole story. She said sorry we messed up, thats all I can do. But guess what the story doesnt end there.
I then called the company Hp that made the computer to order a recovery disc. That is when I found at why the computer doesnt come with the recovery disc. The company charged me about $25 dollsrs to send it out. After all of this i am still sitting at home and I cant even get on the internet and do business.
I am no computer whiz, if I was I would have known what to do and I wouldnt be in the pickle I am now. I have learned a lesson on what not to do and that is dont buy anything from Best Buy, if you do and there is a problem, you are on your own.