I purchased a $600 Sony 40 inch flat screen TV on March 11, 2011 along with spending a couple thousand on a computer. The TV quit working, I returned it to Best Buy this morning only to be told that there is only a 30 day warranty period and I should have bought their extended warranty.
The TV is only 8 weeks old, and is now out of stock. The geek squad hooked it up at the store and said nothing was wrong. We had to bring it home, hook it up, and it still doesn't work. I never saw it work at the store.
The geek squad "forgot" to put my remote and paperwork back in the box with my TV, so now they have to mail it to me before I can have anyone here to look at it. I buy all my company's electronic devices, however I WILL NEVER BUY AT BEST BUY AGAIN!!!! Best Buy store managers need to take a Dale Carnegie course on cusomer relations. I'm going to follow this up with a call to the Consumer Affairs division of my NBC affiliate.
This is a $600 lesson for me on Best Buy customer service.