I recently tried to purchase a laptop from Best Buy utilizing their 6 month no interest plan with the best buy card. I opened the card and purchased 2 items for site to store pick up.
One item was "shipped" to a different store so they would not let me pick it up. I then contacted bestbuy.com and they told me that they switched the delivery location and I should wait for the switch (10 min). I waited 40 minutes and was told by an employee that the bestbuy.com people always lie about switching the location and it would take much longer than 10 min. I left and called bestbuy.com again so I wouldn't have to walk down to the store without being able to pick up the laptop.
I was then told that my account was overdrawn and they could not approve a new purchase. This is the same account I had just opened two days earlier. It turns out they tried to charge me twice for the same item. Then I was told that it would take 3 days to fix.
Long story short (too late).. I ended up speaking with a supervisor Laura Lea and she assured me that If I purchase the laptop she will fix everything and send me a gift certificate for $50 for my trouble. I spent over 5 total hours on the phone and coutless more hours walking to and from the store in NYC 13 blocks away. I finally got the laptop and called 2 weeks later about the gift certificate and it turns out that Laura Lea never put in a request and they are now telling me it is too late to return the laptop.
Best Buy employees seem to have no pride in their work and lie to cover up their lack of skill as an employee.
I will never shop at Best Buy again. Thanks Laura Lea you are just another person at Best Buy who sucks at their Job.