Consumer deciving at Best Buy!

My son, a college student, saw a TV commercial about getting a free XBox when purchase a Windows 7 laptop for $699.00 or more. We decided to go to Best Buy in Yorba Linda, Ca and after spending 45 minutes with a specialist, we picked a $729 Sony laptop and he handed us the free XBox.  The cashier couldn't package both in to subtract the XBox price in the total and called the floor manager " Lucy" who wasted another 20 minutes  trying to process this transaction. Finally, she said that the Sony laptop we picked is not part of this promotion and we are only limited to HP & Acers brands. She said that the "specialist" should have known better and there is nothing she can do to change that. I found the Sunday evening manager to be clueless, arrogant, poss no problem-solving or customer service skills. She carries no business card and refused to give out her last name. She said we can call 800 best buy to complain if this is going to make us happy and walked off!!
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2 comments
Anonymous
#301862

She doesn't have to give anyone her last name. Its a personal safety issue. U could be pyschotic and find out her personal information on the internet

Anonymous
#301802

Why would you need her last name?

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#244243 Review #244243 is a subjective opinion of poster.
Service
Best Buy Cashier
Loss
$700

Black Friday 2009 | Best Buy in Denver, Colorado

RE: Black Friday at your I-70 And Tower Rd CO (Store 1134) 3511 N Salida CT Aurora, CO 80011 I just wanted to notify anyone in upper management in regards to how the Black Friday event was held at your Aurora, Colorado location. After bearing below freezing temperatures for 8 hours, with no Best Buy staff coming out to greet their consumers, we finally got word at about 330am that Best Buy staff would be coming out to handout tickets. My fiancé and I already knew wjat we were there for: $179 netbook (Compaq, which was in the ad OR HP, which was on TV). After passing up desktop pc and home theater tickets, staff member announced, "$179 netbook" we happily obliged and each received a ticket. We waited another hour and a half in the blistering cold for the 5 am opening. Upon entering the store, we were told that there is a claim ticket line. After waiting another hour in the claim ticket line, it was to our dissappointment that we were not able to do any further shopping. Furthermore, the cashier informed us that the tickets we had were for the $229 Compaq laptops. I brought this matter to the store manager in charge at that time (I think his name is Eric), and he offered no apology and did not care about the inconvenience this has caused us. We left empty handed and dissappointed. This was a very poor display of customer service and jeopardizes my loyalty as a consumer. I was not offered any other options but to come back at 9am with no regards to our 8 hour wait in the cold.
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Everett
#116137

I apologize for our crew not being friendly, could have been the stress of the day, sorry again. Did it not say on the ticket which computer it was for????

I find that strange. On the side, may I say, I think I know the netbook you were looking at and frankly...it's slow and has had some issues. Perhaps it was meant to be in order to save you the headache of getting a bad apple?

I know it's not much consolation but I like to think we try very hard and make every effort. I'm sorry that a few employees give the rest a bad name.

Review
#163078 Review #163078 is a subjective opinion of poster.
Service
Best Buy Cashier

Best Buy is a ***!

I went in on Black Friday, nice and early to get a good deal. I got 2 tickets for laptop computers that were advertised in the paper. The Gateway laptop for $599.99 and a Toshiba laptop for $799.99. There were no prices on the ticket, just a bunch of bar codes and the title of the product.I stood in line for about 4 hours, the cashier rang me up and told me to pick the items up in the back. The next day I go to look at the receipts and realize that they charged me an extra $128 for each computer for 2 software and installation for these software, which was not disclosed to me nor was on the advertisement. I call customer service and they tell me to go ahead and bring it in and it would not be a problem. So I went in to Best Buy two days ago and tell them what happened. She said they would check on it. She took the laptops to Geek Squad, which was right behind the Customer Service desk and she said they would take a look. I told her that the Gateway shouldn't be opened since I was returning the Gateway completely. She replied with, They have to check on the software,so I let it go assuming that was her acknowledgment that I was not responsible for opening it. Then a manager comes back and says that I had to have known about the software and the installation charges because the bar codes were on the ticket. There were in fact bar codes all over the ticket but no prices or anything saying that they were an additional cost. The price for the actual product was also not on the ticket, it was in the ad. So naturally, I was upset that they charged me for something without disclosing it.. In addition, he said that there would be a restocking fee since the laptops were opened.. When I explained that they were the first to open it, they said that the boxes were already opened. The customer service rep also denied the fact that I told her not to open it since I was returning the Gateway outright and actually yelled and pointed at me saying that I was wrong. ( She was probably in high school). The manager basically said no and to take it up with Customer Service through the 800 line and walked away. This is one of the most frustrating situations that I have had to deal with. In the past 3 months I have spent over $3500 in appliances and electronics through them and they basically turn me away without any kind of help. They are outright liars and thieves. I plan to call my credit card company and dispute these charges as well as file a complaint with the BBB. I am so disappointed and upset. Consumers should not be lied to and charged for items that were not purchased. In addition customer service was terrible, I understand that the rep was very young but her attitude only made the fire stronger.I am never going back to Best Buy again.
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Anonymous
#115277

You are right, Bestbuy is a rip off. I wanted to buy one of the gateway at $599 and they did not have any in stock but they had a display model.

The manager would not sell it due to some sort of sku problem. She stated she was sure I would be happy taking it home today but laughed and stated I would have to come back in the week when they would be getting more.

Apparently they don't want to sell computers. I won't be back.

Anonymous
#19868

Yeah, never buy anything from the BB... they employ some of the biggest idiots and liars I have ever seen.

And yes, most of them are in highschool. And I hope they never grad and are forced to work at that dumb store for the rest of their dumb lives.

And as I never shop there. I'll never need to deal with them.

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#109659 Review #109659 is a subjective opinion of poster.
Service
Best Buy Cashier
I went to Best Buy when they had there big after Thanksgiving sale. I waited in line, I kid you not, for 1 1/2 hours. After I finally got to the register, the item, I pointed out to the guy in the camera shop, rang up wrong. I was told by the cashier that he gave me...
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Anonymous
#239550

You should in line for an hour and a half on Black Friday (the craziest shopping day of the year)....Lady people wait for days in line. So your hour and a half is nothing!

*** happens!

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#93161 Review #93161 is a subjective opinion of poster.
Service
Best Buy Cashier