Purchased a cell for my daughter at a Best Buy in Calgary, NW approximately 3 years ago. Decided the protection plan (via AGI) would be a good deal at $5.24 per month.
The first phone screen stopped working and was replaced. The next received water damage, which isn't covered, so we decided to just buy out and get a better, more functional phone from another retailer. With life going on, I never contacted anyone to cancel the plan until a year ago - wasn't really worried about the $100 or so. This is where the fun begins.
Best Buy store "couldn't help" advised I needed to contact the protection plan directly, so did that. Spoke to one of the rudest people I have encountered to-date. He, also advised that the store would have to help me. Now keep in mind all these calls are over a period of days/weeks ....
next call to the store, was advised again to call the Plan directly, so made another effort hoping that the rude guy was just an *** and I would have better luck - not so. Was advised I needed to go into the store physcially and have them call the protection plan themselves to cancel. I said, why does the store need to call you - this has nothing to do with them. Oh well, that is the rule...
Finally made it into the store, went to Customer Service who advised, they can't help me, I need to go to the Mobile Department - who SURPRISE, advised they can't help me. Now I have VISA on the phone opening an unauthorized purchase file... just for fun, decided to call back to Best Buy Customer service at the 1-866-Best-Buy number, where I spoke to a nice lady who advised the protection plan was a contract for 3 years - breaking news to me. So nearly $200 later, the plan ends this month and I have been advised it will NOT automatically renew.
So my advice to anyone looking to purchase a protection plan: Find out if you are locked in. Calculate how much over the contract you will end up paying. Decide if it will be worth it to not get the plan and use that wasted money on purchasing a new phone.
I mean, the plans can work, but buyer beware of the agreements attached to them. This has been a headache and a half for me - that is why this is an "I am Pissed" post!