I ordered an appliance and put in preferred delivery date with this. the store contacted me to state that they could not deliver this until the next Friday.
I took off work and got rid of the old stove on this date. The stove never showed up. When I called Bestbuy.com, they just transferred me to my local store. The guy I was talking to had no idea what was going on.
He said they were just making him the bad guy, to tell me that the stove was on backorder. Online on my account there was nothing stating backorder. It just said that the stove was to be delivered during the time they had set up. I called back and tried to find a way to get another stove or have something worked out, but they were not helpful.
Told me it would be best to just go somewhere else to get my stove.
Now that is poor customer service if ever I saw it.
Reason of review: Poor customer service.
Best Buy Cons: Customer service.