This was the worst shopping experience ever! Keep away from this store, for your own good. I am not new to shopping at BestBuy, I have made purchases in there totaling well into thousands, yet this day I have to say is the last day I will go to the store and make a purchase.
Here is how a customer is treated by the store manager Kyle and the Geek Squad (Deputy of Counter Intelligence) Jamie: Today I purchased a open box point and shot camcorder (that we tested for about 30sec in store) while at the register the sales associate explains that if there is any issue with it to bring it back for repair or replacement (all is good so far), once at home I start recording and no more than a minute and a half into it the cam froze up and displayed some weird lines on the monitor, after a few minutes of attempting to unfreeze it and trying to power it off, it became clear there is no use.
I go back to the store, found the same associate who sold me the cam, he looked at it and since it was still in the same (frozen state as 10minutes earlier) he wasn't able to do anything else than pull the battery out and try again. At this point it seemed to work fine, but obviously there is some sort of an issue with it. I ask for suggestion, he tells me that I can either return it, get it repaired or get a replacement, since I am leaving for a 2week vacation the next day I have no time to wait for a fix and ask for a replacement, sales rep finds one unit in stock and sais he just needs to talk with the manager for a second. After he comes back the conversation changes and I am told that they will no longer honor their replacement assurance and I should purchase a new one at a 10% discount or just return the one I have already bought. At this point I feel there is something wrong with this situation and demand to speak with the sales manager, (Kyle) confused about the situation wants to speak with the Geek Squad manager (Jamie) about it.
After a prolonged discussion, they (the 2 managers), rudely dismiss the sales rep who only tried to help me and make the situation work. Both of them start playing with words saying I can have it replaced, and the next sentence it will cost me the difference of the price, or just return the item.
Now this is purely on a principle but when a salesperson says something they (the whole store) need to stand by it, and the sales person said "I can have it replaced if it doesn't work", and in this situation the two "Managers" make a mockery of customer service.
Having to deal with this level of deception and in my opinion policy misrepresentation is unacceptable, just before leaving on a 2 week overseas trip where this camcorder would have been used.
Product or Service Mentioned: Best Buy Sales Manager.