Product: Best Buy Auto Delivery Delivery Service Clear all filters (1 of 1 reviews match)
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losing FAITH - this will be my LAST appliance purchase from BEST BUY - it is truly the fourth attempt to deliver my purchase of a Refrigerator - NEW ! first time we waited and waited - no delivery man--- oops it is BACKORDERED - failed to deliver that...
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Anonymous
#1244584

Don't hold your breath, the organization is so large that no one is accountable and could care less if the customer is happy. I waited on 3 deliveries that never came, spent 10 hours on the phone with various case managers and customer service reps, 5 hours in store trying to get things resolved. Finally just cancelled the order, best part is they won't refund me because they can't find my particular appliance in the delivery warehouse (probably why it was never delivered you think?)- doesn't make sense and they give no authority to the employees at the store to try and make things right.

Review
#957037 Review #957037 is a subjective opinion of poster.
Service
Best Buy Auto Delivery Delivery Service
Cons
  • Unbelievable with delivery
Reason of review
Order processing issue
Loss
$2000
Preferred solution
someone needs to pay attention in management - they will go under as if this is how they do business they will not last

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Richfield, Minnesota 55423
United States
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