Product: Best Buy Account Clear all filters (5 of 5 reviews match)
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I had a best buy credit card in my wallet that I had never activated due to the fact that I didn't shop at best buy. I went looking for deals on tablets for black Friday for 2 out of 4 of my children. My wife and I found tablets for our children and decided to activate...
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1 comment
Anonymous
#1397379

Best Buy does not offer credit cards.

An independent creditor that Best Buy does business with offers the credit card.

So your complaint is with the independent creditor, not Best Buy

Review
#1136816 Review #1136816 is a subjective opinion of poster.
Product
Best Buy Account
Pros
  • Price of the tablets i was trying to buy
Cons
  • Best buy closing my account
  • Best buy closing my credit card account
Reason of review
Cancelled My Best Buy Credit Card right after I activated it.
Loss
$800
Preferred solution
Reinstate my account!
Tags
  • Best Buy Card
  • Damaged Goods
  • Best Buy Reviews
You just close y account due to inactivity without notice or giving me any warning or chance to keep it open.You just close in as I didn't use it.. I had a great credit with you, over 12 years as a customer and thousands of money spent. I was going through a divorce...
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2 comments
Anonymous
#1316311

Best buy as well as any other big box store uses a third party vendor to issue credit.

The third party vendor is whom you should be complaining to.

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Review
#1033971 Review #1033971 is a subjective opinion of poster.
Product
Best Buy Account
Cons
  • Account not being reopened
Reason of review
Closing account for inactivity because of a divorce
Preferred solution
Let the company propose a solution

Best Buy - Tried to purchase laptop online

2.6
Details
Went to purchase laptop, re flash sale, was signed into my Best Buy account. Went to place order, asked to verify account, was unable to verify. Requested password reset, via email and phone text. Never received either. Call 800 to reset, they sent email and phone text, never received. Had to complete verification to complete order, was unable to do that. Called sales to see if they could order for me and complete the order, they could not. Called a store to see if they could complete order, they could not. They did say they are having system problems, really, no kidding. This process took 3 hours, 12 different people and NO completion of a order. How ridiculous is that, GOOD GRIEF!!!! They are unable to honor and/or fix this. No such thing as loyalty to a long time customer.
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Review
#1020836 Review #1020836 is a subjective opinion of poster.
Product
Best Buy Account
Cons
  • Best buy tech issues unable to purchase product i wanted
Reason of review
Poor customer service due to Best Buy issues
Preferred solution
Deliver product or service ordered
I have never been late on my payments with Best Buy and have paid in full. They should not base their decision on my other accounts they have nothing to do with. This is very negative on their behalf and i feel i was being discriminated against. All the lady i spoke...
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1 comment
Anonymous
#1295426

Agree with you, even though you should be taking care of all of your accounts.

Review
#1014502 Review #1014502 is a subjective opinion of poster.
Product
Best Buy Account
Cons
  • Closed my account
Reason of review
general complain
Preferred solution
Let the company propose a solution
3.3
Details
Not because I owe Best Buy money or late. But because I pay my bill in full. I called their 800 numbers talked with two reps. Sums up like this I have been a card holder since 2004 Never ever late once and more often than not pays the bill in full. Yet I was just told...
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4 comments
Anonymous
#1272645

Why are you complaining at Best Buy when you need to call Citibank?

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Review
#989589 Review #989589 is a subjective opinion of poster.
Product
Best Buy Account
Cons
  • Way beyound mad
Reason of review
Poor customer service

Contact Best Buy Customer Service

Mailing Address:
Best Buy, Inc.
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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