I am a "Silver" member, earning points for all purchases.
I purchased a video game, Call of Duty, for my nephew, along with $500 in electronics; a Nook and camcorder--- all on the same receipt. The video game purchased was in the wrong format, PS 3, and not Xbox. I attempted to return the Un-opened game but due to long lines after X-Mas and New Years at the Customer Service counter, later returned on day 49.
After pulling up my account and seeing numerous purchases over the last 12 months, and finding the purchase of the game, I was told, 'there is nothing we can do, its been 49 days, not 45." I pointed out that I had twice attempted to return the game, the game is still inventoried on their shelves for the same price as originally purchased, and again asked, 'there is NOTHING, NOTHING you CAN do or is there nothing you CHOOSE to do to attempt to accomodate a customer?"
They suggested selling the game back to them as a 'used game', at a discount, and they would provide me a store credit.
Best Buy is correct in reminding me that their return policy is 45 days, and not 49 days. Unfortunately, Best Buy will not receive anymore business from me for CHOOSING not to accomodate a common sense issue by accepting the return for an unopened and current version video game that they still retail.
The comedy is my personal purchase profile revealed over $2,000 in purchases from their store last year yet over a $60 video game, they are losing my business, my families, and anyone I can tell this story.
Monetary Loss: $60.