I bought a Camcorder bundle (camcorder, memory card, carrying case, and tripod) on a blowout special for a birthday gift back on 8/2/13 for a party on 8/17/13. Unfortunately, I was unable to make the party so I figured I would just mail it. I found out that someone else got him the same thing, to I tried to return it. Well that was the biggest mistake of my life. I never knew about this “14 day Return Policy” and who reads the 5-mile long receipt they give you anyway. Now granted that the camera, carrying case, and memory card are all in the SEALED bag they put them it before I left, they wouldn’t give me a refund because I was like 5 days late. Nobody at the store was willing to work with me.
I called corporate while in the store, and have a customer service file case #122653503 about this issue. In that conversation I was told that in cases like this, the Store Manager (Andy Lee) has the authority to override corporate policy and issue a refund…that is all I wanted in the first place. After going rounds and rounds with the store and corporate for 2weeks now, all they have offered me is a gift card in exchange for what I bought. What the heck do I need a $256.51 gift card for when I’ll never be stopping with them after how the treated me.
After all of this today, I have filed this with my credit card company and they are going to fight to do everything they can do to resolve this. Such a shame it all had to come down to this.
They were more than happy to take my money, but how dare you ask for it back!!
Product or Service Mentioned: Best Buy Manager.
Monetary Loss: $257.