We purchased an outdoor TV and was told we needed several extra parts that were expensive. We also paid for Geek Squad to install it.
The Geek Squad employee told was we needed to call another person to do part of the installation. After that person came, he spoke the truth about what we really needed and it was a lot less in price. I tried to return some of the products we purchased from Best Buy but they would not allow us to return it. The product was opened, and they won't accept returns that are opened but we didnt open it, the Geek Squad employee did!
It has been 2 months and we still don't have a working outdoor TV! I've called the corporate office and they said I needed to talk with the manager of our local store-passing me off again to someone else! I would think in this day of stores closing due to more online shopping, costumer service would be greatly improved!
I did not find any positive customer service at Best Buy and I'm disappointed! This will not happen again & I will not be using Best Buy for an installation of any product in a long time!
Product or Service Mentioned: Tv.
Reason of review: Return, Exchange or Cancellation Policy.