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I have bought a Power Bank 1000 mAh through the BestBuy.ca and I didn't notice that the item was sold by the Best Buy Market Place. I have received the Power Bank and I took it out to check.

It is so heavy and it is not suitable to travel. Then I put it back with the original package. I then went to the nearby BestBuy store to return it. I was told that this item was not sold by them.

I have to call the 1-866-BEST-BUY and then the customer service will send an email to the vendor. The vendor then sent me an email how to return the item. I was finally told that - If I opened the package, I could not get it returned. Here is the part of the email ********************************************************** The following items are non-returnable, under any condition, once opened and carry only the manufacturer's warranty.

Non-Returnable Items, If Opened: 3D Glasses Apparel, Bedding & Linens Baby & Juvenile Products Batteries Beauty, Grooming & Personal Products Blank Media (Digital Memory, Hard Drives, etc.) Camera Lens and Flash Child Safety (Gates, Car Seats, etc.) Cleaning Supplies & Chemicals Computer Components & Upgrades (Motherboards, Video Cards, Ram, Power Supplies, CPUs, etc.) Drones & RC Fitness Accessories & Equipment Furniture Headphones & earphones (all types) Jewelry Major Appliances (Exchange only, can be open, but must be unused) Musical Instruments Consumables Office Supplies (Paper, Writing Instruments, etc.) Office Supply Consumables (Ink, Toner, etc.) Pet Supplies Photo Film Portable storage media and hardware Projectors Safety Goods Software & Entertainment Media (video games, CDs, DVDs) Virtual Reality Headsets (Oculus Rift, PlayStation VR, etc.) Wind Instruments such as Harmonicas ******************************************************** In theory, you cannot return anything. So be careful the Best Buy Item. If it is marked with BestBuy Market Place. Be sure that you don't want to return it.

Otherwise, do not buy it. Even though you can return it, you have to go through certain hassles.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $21.

Preferred solution: Full refund and Bestbuy should not confuse the customer of this Market Place in its website. I was thinking I bought the item through Bestbuy, not from a small vendor..

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Guest

its the same thing on amazon and any other retailer that offers 3rd party,be smarter next time,no secrets.

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