2020 W Grand River Ave, Okemos, MI 48864, USA
Not resolved

I tried to return some Sony wireless headphones I bought my wife for Christmas. Purchased on December 14th 2017 and tried to return them on January 18th 2018.

I explained how they worked fine at first then wouldn’t hold a charge. I was skeptical about buying them but the salesman said I could return them if they didn’t work out. They wouldn’t let me return them with receipt or give me in store credit or even exchange them. I asked to speak to a manager he said the same.

Gave me an 1-800 number to call and said good luck sorry. I told him my family and I will never spend another dime at worst buy!

They could care less! Buyers beware!

Product or Service Mentioned: Best Buy Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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Best Buy has a 15 day return policy, this is clearly stated at check out and on the receipt. Also after that return policy as someone else stated that is what manufacturer warranties are for.


Complain to the manufacturer of the product.

Send them a letter regarding your issue.

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