I was extremely disappointed today when trying to make a return to best buy. A week ago, I replaced my old DELL Laptop with a new one, bought at Best Buy.
The clerk assisting me was more than helpful, courteous and friendly. Over the last week, I noticed while using the new laptop, I could not keep in on my lap because it was generating so much heat. Having had DELL's for more than the past 10 years, I did not think this was normal. When I brought it back to the store to return, I was told I could return the laptop, but, they could not refund me the $99 set up fee.
I found this pretty irritating, since I was only returning the laptop because it seemed to have something wrong with it to begin with. After speaking to a manager who offered to have the laptop assessed, and, after it was assessed to be 'running a little hot, but, that's normal and you should not put your laptop on your lap' - still believing something was not right about this computer, I returned it, but, am out $99, for no reason I can understand, other than believing this is how Best Buy makes their money. I have never not been able to use a laptop in my lap, much less a brand new one. I have never needed a 'cooling pad' before.
This laptop ran so hot, I did not even want to leave it on my wooden kitchen table. I am really annoyed, very disappointed, and left the store today without purchasing another computer, because I think I will take my business somewhere else.
I think it is wrong that that laptop will be put back on the shelf, and that Best Buy will sell it, and charge another $99 setup fee to someone else, despite the fact that it's already set up. Something is not right about that.