Best Buy Reviews in Phoenix, Arizona
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I bought a Yamaha YPG235 electronic keyboard ("portable grand") from Best Buy in Scottsdale, AZ (90th street and Shea Blvd) on around 5/15/11. It was marked-down and not in a box. The sales guy said it was a return, but had not been used as a demo (which seemed...
in 2009 I purchased an HP laptop computer for my home business. I wanted the complete coverage so that I would not be without my computer. This coverage included hardware, software, remote support, in home service and if needed in store which would put me ahead of...
This past black friday 11/25/11, I bought a samsung 43" plasma TV. After the checkout process, a best buy employee loaded the TV into my car and I proceeded to drive home. I unload the TV from my car and into my house, where it sat untill tonight 12/11/11. I had...
Best buy. bad customer service
I went to best buy today in Gilbert, az. The store in williams field in the san tan mall. I was looking for a pay as you go cell phone with more on board memory than the one i have. I finally went to find someone after looking at the phones for about ten minutes since nobody came to ask me if i needed help. The associates were busy talking to each other and when i told them what i wanted the associate i was talking to said "well i would have to look at all of them" and walked away. He came back a bit later but by then i had found the store booklet that lists everything but when i asked about a certain phone he left again to look up the information but when he came back he said it had 1 gig of internal memory but the store information showed 512 mb. Then he was arguing with me and finally walked away again. By then i was mad but needed an ssd drive for my computer but i got a blank look from the girl in the computer department and had to tell her solid state drive and then she showed me the inly two they had. I left without buying anything and will go to Frys for the phone and the ssd drive.
Geek Squad Battery and charger | Best Buy review from Phoenix, Arizona
Purchased a laptop with extended warranty and was told by sales person that I could receive a replacement battery and charger. The warranty expires on the 29th of this month. I received a letter offering a renewal of the warranty. When I had the unit in for repair in Feb. of this year I was told the same thing when I picked up the laptop after it was repaired. Yesterday I call the store and tell them that I want to get my battery and charger, the answer was sure either come into the store or call Geek Squad and they will ship the charger and battery to my house. Today I called the Geek Squad and after a extended conversation the person on the phone said they could only sell a new warranty and I would need to talk to the parts department and that he didn't think I could receive both items as there was a one week wait after the first item was shipped and my warranty will of expired. Called the store, the same place I was told yesterday that I could do what was promised. The Geek Squad rep told me I was out of luck and would not receive both items and that the Best Buy employees have no idea what they are talking about and that only a Geek Squad person could give me accurate information. If the best you can do is blame your fellow employees for not knowing what they are talking about no wonder they are having problems.
Customer Service & other employees are trained to lie to customers, but some like myself know better | Best Buy review from Phoenix, Arizona
Sure, I would rather shop at Best Buy than nearly any other place in town, but I now hate more things about it than any store. They are widely renowned for negative criticism, whether that be pressuring people into extended warranties and other "must haves," or just hiring newbs out of high school to run the so-called holy "Geek Squad." What I'm going to explain, however, is my Best Buy experience while with my dad today when shopping for a cheap laptop & a bluetooth docking station. Best Buy isn't only taking advantage of *** people as some may assume, they are "trying" to take advantage of all people because they obviously do not know the difference. Smart marketing move? Let's think about this. It gets them put on I hate several things, (which is going to be - by far - the largest impact on the business), but most of all (and in all honesty), it deteriorates their reputation. We already know everything is about money, but there are variable lines that every business has to draw that reflect reputation, integrity, and many other important factors. Today they crossed this line. While in the laptop department, I caught the attention of this newb employee with long hair. My dad wanted a cheap piece of sh#$ that he could use to show pictures to my grandparents, so I wanted to use this newb employee to filter us to the laptops under $400. He was cooperative in this task (as he was the one who put them on the shelves). After some comparing, we decided on a really cheap model that met our expectations. The price was exactly what my dad wanted to spend. We proceeded to the checkout where we were then told that Laptops have to be brought to customer service; (I still don't know if this had to do with this incident, but it is very possible). Walking up to customer service with a laptop in hand, a pretty fudgepacker customer service rep. notices and quickly waves the long haired newb rep. over. What could they possibly be up to? The long haired newb states bluntly that the price for the laptop is actually going to be an extra $100 because it comes with a "recovery disk" that he burned for it; (pretty fudgepacker adds in, "and it took like five hours to make!)" While I'm standing there in disbelief, my dad starts off, "So, why wasn't this on the price tag?" Ends up it wasn't because the pricetags hadn't been updated, it was another fine example of how Best Buy takes advantage of all customers. What would an average person do in this case? "Oh, ok, well if it comes with what it needs, I guess that will be fine.... LOLZ." Why else would they be doing this? A f#^$ing recovery disk? FIVE HOURS? *** you are speaking to the wrong audience; I am not going to even make an assessment on my knowledge and how full of sh$# you are. The five hour process can be accomplished in minutes by any user: http://forums.techarena.in/guides-tutorials/1114725.htm The long haired newb had trouble explaining everything. It was like he felt guilty for this, (which he should); be straight with your customers ***. I asked him if we can avoid his bulls$#% service and be provided a laptop at the stated price. He agreed and went in the back room to get a box containing the laptop without his "five hour" operation. I had him ensure to me that the box wasn't tampered with since its arrival from the manufacturer. Not to target anyone reading this-- just a general message to the world.... DON'T put up with this sh$#. Best Buy does this because people are retarded and sell into everything. Don't get a warranty unless you are reckless or over protective, and seriously, don't buy accessories. It is very rare that you can't find the same accessory for 90%+ off online. Stand up for yourself, at least TRY to make a difference, and most of all, don't buy extra bulls$@#!
I am a "Silver" member, earning points for all purchases. I purchased a video game, Call of Duty, for my nephew, along with $500 in electronics; a Nook and camcorder--- all on the same receipt. The video game purchased was in the wrong format, PS 3, and not Xbox. I...
Crappiest customer support specialists know nothing about computer technology! | Best Buy review from Phoenix, Arizona
This is a complaint on the quality of customer service, not just today, but every day I go there. I was disappointed again coming to Best Buy today, this time to see the laptop in person that I have read about for years. Not new, by any means-- it's a Samsung Series 7 laptop. Series 9 is out with higher demand and is probably why the prices are dropping for the Series 7. Talked to another customer service specialist in the Best Buy computer department while standing next to my computer I had just purchased.She was probably right out of high school, but I gave her the benefit of the doubt. I asked her what she liked about my model. "ya, this one's pretty good" this one, ... it's you know... got a shiny aluminum casing... so it's pretty good... yeah... probably one of the best ones here." I started going into detail about the 8GB SSD cache, and she acted like she knew what I was talking about, so I asked her how many other computers they have in stock with SSD technology. She hesitated for a second and said, "well not many" ... I then - having a feeling on what she was going to say next - asked her, "could you point them out?" ... then she says, "I actually don't know what that is..." I didn't want to rub it in her face, but I wanted to make sure-- "you haven't ever heard about SSDs or SSD caching?" she says, "no... they actually don't teach us that here." Inside, I was really disappointed at this statement... little does she know that this is one of the most important specifications on this computer and she hasn't even heard about it and is trusted to assist customers. I felt I was obligated to give her a VERY basic rundown on what they are, stressing that if she has the most minute interest in computer technology, she needs to probably do a little reading, but I know she won't. It's kinda sad I had to introduce a technology to her that will one day be in every laptop. The saddest part, though, is that most people have been reading about this SSDs for two or more years and now it is finally in Best Buy stores, but their blue suited customer support specialists still don't know about the technology. Almost every visit at Best Buy shames the business. The products in the store are great products, but the quality of who they hire are bottom line worthless.
Best Buy = I will not buy anything there ever again
Just had a gift given to me for Christmas = V Nice = However the product does not work for me. So I go to get a refund = NONE given = just store credit. I can understand a 30 day or even 60 day hold due to credit card issues from the original purchaser but NONE offered = this sucks. Then to add insult to injury I go online ( which I was told is an easy way to use the store credit voucher) and order a product. Well there is no way that I could figure out even after 30 minutes on the phone after almost the same amount of time with some *** on the computer After a long wait, no ability to use the gift card and a credit card to pay the difference I am informed with a live operator that the items can not be sent to me directly without a 15 dollar charge = not what i was told in the store and not what I wanted to hear after 1 hour of wasted time UPSET and I will never do business with Best Buy ever again.
Best Buy 30 Day Return Policy--You Win
This past summer I purchased around $6k of appliances for new house this summer including $52 of hook-ups for fridge and dishwasher. After contractor install hadn't used hook-ups so returned as I was specifically told I could. When I went back was told I couldn't return them since more than 30 days had passed. So I left, but without buying the new large screen tv and 3 tv braces that I had actually come to purchase. Best Buy, you win. And I am now totally done with you. There are many other places where I can buy a tv.
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