We bought a fridge,stove, microwave, washer and dryer. I was told it would be delivered and all installed. The installer said he could not put the stove in due to no safety bracket. I asked if he could at least level it out. He did not! Then he said the fridge would...
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Review
#1655719 Review #1655719 is a subjective opinion of poster.
Pros
  • In store customer service was awesome
Cons
  • Failure to disclose product details before purchase
Reason of review
Problem with delivery

TV not working | Best Buy review from Tucson, Arizona

1.0
Details
No answer with cutomer service
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Review
#1647514 Review #1647514 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Selection and pricing
Cons
  • Length of time to correct their mistake
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Let the company propose a solution
Tags
  • Defected
1.5
Details
My husband went to Best Buy for a new computer. What a disappoint! The sales people made us believe that if we took the warranty we could call geek squad to come to our house or in store service on anything and there would be no charge because of the purchased...
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Review
#1579287 Review #1579287 is a subjective opinion of poster.
Service
Computershare Customer Care

Black Friday | Best Buy review from Tucson, Arizona

3.0
Details
Black Friday - Best Buy review
See photo in the photo section.
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Review
#1409007 Review #1409007 is a subjective opinion of poster.
Service
Best Buy Black Friday Deal
Reason of review
Pricing issue
2.0
Details
Beware! I bought an LG Dryer via BestBuy ONLINE. The delivery and subsequent installation was made by a subcontracting Delivery Company. The delivery crew was rude, rushed through the installation, which turned out to be incomplete. The installation person was rude,...
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Review
#1403005 Review #1403005 is a subjective opinion of poster.
Service
Best Buy Dryer Installation
Cons
  • Delivery and installation
Reason of review
Problem with delivery
Preferred solution
Evaluate the Home Delivery Company
Tags
  • bestbuy delivery

Lack of integrity on warranty | Best Buy review from Phoenix, Arizona

1.4
Details
No response from bestbuy except no repair to my TV.. After years of purchasing Tvs , computers. No resolutions from Bestbuy. They can go to *** in my book..NEVER AGAIN!!!
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Review
#1390219 Review #1390219 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
4.3
Details
Called about lost of pic. On Samsung 55in tv. Purchased 10/16. TV fell 11/16. No problems with Tv. Except slight opening upper r corner or Tv. Worked fine up to 1week ago the TV went off and when we cut it back on. The picture was horizonal colors, you could hear the...
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Review
#1368406 Review #1368406 is a subjective opinion of poster.
Service
Geek Squad Technical Support
Reason of review
Warranty issue
2.1
Details
I had this experience 15 years ago and decided to give Best Buy a try again and the experience was the exact same. I purchased a Samsung soundbar, on sell for $200. It worked perfectly for 2 weeks then only the bass worked and no sound. I took it back to Best Buy and...
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2 comments
MattD78
#1512922

After the 15 day return/exchange time frame it becomes an issue between you and the manufacturer. That is what manufacturer warranties are for. It is no longer Best Buy's problem after that.

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Review
#1291835 Review #1291835 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Are dead to me now
  • Worst customer service deserve no stars
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
You have no solution you do not respect your customers, you carry defective mechendise
1.0
Details
I purchased a TV antenna on 3/27 and took it in today, 4/14, to return it. The product was okay, but I found a less expensive alternative. Come to find out that I really needed to read the receipt. Instead of 30 days to return an item, it was 14 or 15 days, depending...
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2 comments
MattD78
#1490560

Agreed. Reading the receipt and knowing the return policy is your responsibility. Also the return policy is displayed at the check out counter as well.

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Review
#1233659 Review #1233659 is a subjective opinion of poster.
Cons
  • Refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Latest Question

Best Buy Questions
1.0
Details
Here is a synopsis of the events leading up tome having to file this Notice of Dispute. June 19....we (Sarah my wife, Lukas 14 month old son) went to best buy to buy a watch , sprint does not offer a line for it , decide to explorer other providers. Buy one get one...
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2 comments
Anonymous
#1259309

I had no idea that AT&T employees actually work at Best Buy.

I thought they worked at AT&T.

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Review
#976789 Review #976789 is a subjective opinion of poster.
Cons
  • Staff
  • Worst customer service deserve no stars
  • Being lied to
Reason of review
# 1,2,3,5,8,9
Loss
$74999
Preferred solution
Full refund