All website, email, and Appliance Deliver Terms and Conditions data clearly states delivery and haul away of old appliance are included in the delivery package. False.
I ordered a dishwasher, did not choose to buy the installation package because no where does it state an installation package is required in order to actually have the haul away happen. In fact, the info they sent me states the opposite. Note in the photo: the pre-delivery email sent to me by Best Buy, it clearly states the delivery includes recycling of old appliance and the drivers do not hook up the new dishwasher.
Ok, so why do the driver and rep tell me they don't do this unless I purchase an installation?
Customer service was no help, simply stating they could see where it clearly reads haul away is included, but "you really need to buy our installation service in order to have the old machine taken away." Offered no help, no compensation for installation service, basically just left me with nothing…and an old dishwasher. Will never buy from this company again, will stick to Home Depot or Lowes who actually tell their customers what is or isn't included upfront.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.