HP Pavilion p6624y Desktop, 23" WLED Monitor, Wireless Printer & Antivirus Software Package
SKU: 9999142900050017 $599.97
Following chat took place while ordering online for products advertised and offered by Best Buy. The chat session was subject to monitoring, so it should also be disclosed to the public.
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You are now speaking with Porsha!
Jill: Hi! My name is Jill. How may I help you?
Porsha: Hi My name is Jill. I genuinely appreciate you for using BestBuy.com chat!! Please remember that I do NOT have access to your shopping cart, so please provide as much product information as possible and zip code (if applicable). I am excited to help you, so let's get started! How may I assist you today?
Joe : I have placed order online for HP P6624Y Computer package system. but there is no store to pick up.
Jill: Unfortunately the item is most likely out of stock in your area and that's why there aren't any stores listed.
Joe : So can you please tell me why I cannot place order online to be shipped?
Jill: If you can give me the SKU# I can try to find out. Most likely shipping isn't available for that item.
Joe : SKU:XXXXX0050017
Jill: Can you space out your numbers, or place them in quotes for me? i.e. 555-555-5555 or "5555555555".
Joe : SKU:XXXXX0050017 SKU: "XXXXX7"
Jill: What's the product name? Copy and paste it here.
Joe : SKU:XXXXX0050017 HP Pavilion p6624y Desktop, 23" WLED Monitor, Wireless Printer & Antivirus Software Package SKU:XXXXX0050017
Joe : HP Pavilion p6624y Desktop, 23" WLED Monitor, Wireless Printer & Antivirus Software Package SKU:XXXXX
Jill: Unfortunately this item is unavailable for shipping at this time.
Jill: I do apologize for this inconvenience.
Joe : It is advertised and valid for today. I like to get rain check for it.
Jill: Joe I do apologize but these were special prices for Black Friday weekend. We cannot give rain checks on these items. As stated in our ad quantities are limited.
Joe : Your job is easy to say sorry for products advertised and cannot offer to customers.
Jill: Joe I do apologize but these items were sold out yesterday as they were EXTREMELY popular. We had quite a busy day. I apologize again for this.
Joe : Next time before asking customers "How can I help?" please find out first if you really can help.
Jill: I can help you find a comparable replacement if you would like.
Joe : I do not have time to waste for something else other than what you have offered in your advertisement.
Jill: Okay I do understand your frustration as I missed out on a lot of deals this weekend as well, due to them being sold out. Again I do apologize.
Joe : Well, Best Buy is not able to provide its customers what they offer.
Jill: Joe this is a customary policy that is the same for most stores. We are all upset that things are sold out. Unfortunately, I understand that this would happen considering it is Black Friday weekend.
Jill: Joe I can assist you in finding something similar, but I can' tdo anything else beyond that.
Joe : Black Friday really blacked out Best Buy.
Jill: Okay. I'm sorry you've had such a bad experience. Unfortunately there is nothing I can do.
Joe : No, Thank you. I will go next door to Office Max for products I need and they have.
Jill: Okay Joe I hope you are able to find what you are looking for.
Jill: It was great talking to you! I'm glad I could answer all of your questions. I wanted to Thank you very much for using Best Buy chat. If there are any further inquiries in the future, please don't hesitate to use this chat feature again, or to call 1-888-BEST BUY (1-888-237-8289) or 1-800-GEEKSQUAD (1-800-433-5778) for live assistance. I am still here if you have any further questions this session, however, so feel free to ask! Otherwise, you may terminate this window at your option. Thanks again for choosing BestBuy.com.
Joe : Do you think I will be *** to ask Best Buy for help?
Jill: No I don't but Joe I still value you as a customer and hope you will one day change your mind.
Joe : I have to wait and see how Best Buy can value me as a customer.
Jil: Okay Joe. Maybe you will have a better experience when it's NOT Black Friday weekend.
Joe : I will count on it. Thank you for giving me your story.
Jill: No problem! Have a great day!
I hope that those who are looking for deals offered by Best Buy, are prepared for disappointment.