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I ordered and picked up a TV and opened it the moment I got home. When I attempted to lift it out of the box, the right top side made a crunching sound when I grabbed it.

I took out the cover and saw that the side and screen were crushed - did not took it out the box. I went back to the store (same day) and told them that the TV is damaged and wanted to exchange or return it. The store manager, Joseph Slocum came over after seeing it, he accused me of 'doing' the damages. I explained to him that I did not even took it out the box but he made up his mind and just put the blame on me.

He is so rude and arrogant and abusive that he made up scenarios, put words into my mouth of what could have happened. He did not want to take it back.

BEWARE OF THIS STORE!

THEY SELL YOU A BROKEN TV AND WILL GIVE YOU A HARD TIME RETURNING OR CHANGING IT! I WILL NEVER SET FOOT IN ANY BEST BUY SOTRE EVER AGAIN!!!

Reason of review: Poor customer service.

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