I brought my computer in to be fixed by the geek squad at Best Buy in Rocky Mount, North Carolina. They claim they could not fix it so they sent it to the technicians in Kentucky. After keeping the computer for almost a month they sent it back to the store. I brought the computer home and the same problem persisted. This is not the first time that I have brought the computer into the Rocky Mount store to be fixed. After speaking to several people in the geek squad and employee relations to no avail. It seemed like nobody knew what they were doing and most lied to me as where the computer was and its status.
I eventually spoke to Kenneth Cormier who assured me that the computer would be replaced or I'd receive the accessory that did not work. The next day I received a call from Henry Taylor who vacated everything Kenneth Cormier had said. As soon as I answered the phone he was very combative and abusive to my wife and myself. This man made things a lot worse than it could have been. He threatened that if my wife or myself went into the Rocky Mount store we would be arrested. He told me to take the computer to where I purchased it which was Greenville, North Carolina. That is not what the geek squad warranty says. He yelled and screamed at us nonstop to where we could not even speak. I thought we were the customer and we should have been treated with a little more respect. This man should have been reprimanded or terminate by Best Buy. Kenneth Taylor should not be in a position that deals with the public. Kenneth Taylor's customer service skills are nonexistent.
I did finally bring the computer to a store that fixed it in half a day. Previously they replaced the motherboard which it did not need. I reported Kenneth Taylor and the Best Buy store in Rocky Mount, North Carolina to the Better Business Bureau. Senior management in Minnesota has not helped me concerning this matter.
I would have appreciated a verbal or written apology from Kenneth Taylor who is the general manager of the Rocky Mount store. That would have diffused the situation.