I spent over an hour in this store trying to decide on a printer. Not one person came up to me to ask if I needed help.
I finally got help from a manager and bought the printer. On our way out we got stopped at the door. As it turned out without my knowledge, my daughter had shoplifted a toy. So i was told I needed to pay for what she took whether she had it or not.
I explained to them that I would not be paying for something if she didn't have it. She finally produced the toy and reluctantly I paid for it. While I am at a loss about my daughter stealing, I am beside myself about two things: 1) I couldn't get anyone to help me try to buy something yet they were very attentive to her shoplifting, and 2) that they seemed to believe that they could detain us inside the store. She gave the toy back to them.
At that point I could have left the store knowing that she never left the store with it, but I paid for it and made them give it to me. Their employees should be taught about laws before trying to detain someone. Despite the fact me daughter was dishonest, that is false imprisonment and I could sue them. Not to mention the fact that they thought I should/would pay for something either way.
No thanks. Won't be shopping at best buy ever again.
Product or Service Mentioned: Best Buy Customer Care.
Reason of review: Poor customer service.