Went to buy an advertised TV. Got inside on Thanksgiving night right at 5 when the store opened, got a ticket from the sales associate that verified that they had one, got in line to pay for it and when I got to the register an asst manager came up and said I needed a...Read more
Spoke with customer service. They were nasty and did not helped at all. I placed the order for Ipad and Chromebook laptop, and 2 hrs latter that order was canceled without reason. I also applied for a CC with them, and got approved. After I have received the...Read more
I purchased 3 items on the 10th of november, added additional item on the 11th, they changed delivery from the 15th to the 20th, made sure they new I did not want the original order changed as I like the service I got from the sales person. They said no problem. They...Read more
I didn't like
- Took no responcibility
- Customer resolution was terible
- Delivery was terible
Best Buy - Sales taking advantage of customers
Sales people selling extra accessories that simply wasn't needed. The young sales staff really takes advantage of us seniors!
Best Buy - Bought a cracked tv
Best buy are fraud
Best Buy - Poor customer service
A while ago i took my lenovo laptop to evanston store to unlick the secarn and she checked and told me the my vido card need to be replace and my waranty just experied. I have to pay more then the laptop cost. So brought back home and my 5 garde son fixed it today it took 30 second to do that. So this store is ripoff store so don't terest them when they say sone think like this.
Why Best Buy is actually the worst Buy!
I bought a Soundbar 2 months ago and it started loosing sound. I was just told they dont stand behind the product, it would have to be the manufacturer. What kind of service is this? I should have reviewed before i purchased. It will never happen again.
Attempted on 2 separate occasions to purchase dishwasher. First time was in Sept and after 3 weeks they could not make delivery due to outsourcing their delivery and installation. Fast forward to November and gave them a second try. Nothing has changed. Recommend to...Read more
After finally giving in to a co worker, she talked me into visiting this store for HDMI cable and a television. I visited this store 5 years ago and it was awful then and it's even worse! First thing... We walked the store, a guy zips by says hello and keep walking...Read more
I ordered amiibo on preorder just to receive an email THE DAY OF PICKUP that they don't have them in stock. They were on the shelves in other stores but the preorder for the store was never fulfilled. I called customer service just so they could confirm they are now...Read more
OMG. Tried to register my new Best Buy Credit card online. It said I had to call technical Support. What a hassle. Two different people asked for my birth date, last of my SS#, and phone number. Basically, they told me that I could not register my card because I didn't...Read more
I purchased a new, unlocked, AT&T compatible Samsung Galaxy 6 from Best Buy not realizing it wasn't carrier certified, and it arrived without the standard Samsung or AT&T software. It looked like the software was written by one of the assembly line workers and has no...Read more
- Original offered price
- Fast and free shipping
I didn't like
- Lack of full disclosure
- Failure to disclose product details before purchase
- Finding out after the buy
I will never shop at Best Buy again. We purchased a Sony television about two years ago from the store at Lindbergh Plaza in Atlanta. We decided to also purchase the two year protection plan that they offered through Geek Squad. Recently the TV started having a few...Read more
Had a Chest Freezer delivered. They came 3 hours earlier than the appointment time frame. The box did not contain the screws to attach the wheels. To get new screws takes 10 days. To get another Freezer takes 9 days. No one could give me a date when it could be picked...Read more
I didn't like
- Length of time to correct their mistake
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