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Purchased a 43" Sharp TV from BestBuy.com for our business. It came delivered in the manufacturer's box, no extra covering for protection. Purchased in June. When we opened the box, the TV screen was busted. Was unaware of the 15 day return policy (it has been 60 days...
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MattD78
MattD78

1) "Was unaware of the 15 day return policy" This is bull. It clearly states this policy in store, online and on receipts. Also if you somehow missed the numerous advisements ...

h.kitchener
h.kitchener

It is incumbent upon the recipient to open a package delivered to them as soon as possible in order to inspect it and then take care of any issues immediately. Your not doing ...

2.5
Product
#1082575
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I am not your usual write-a-review person. However, Best Buy makes one want to write a review. The store is large and impersonal. Everyone seems to have a specialized role & is seemingly unable/ unwilling to fulfill any role accept his/ her own. The employees seem to...
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Anonymous
Anonymous

My understanding of this write up is that your complaint is about the entire big box store business in general, not Best Buy specifically. This is the business world that has ...

2.7
I liked
  • Convenient location
I didn't like
  • Given incorrect advice which wasted time
#1007772
Reply to reviews
Yesterday I could not get my computer on line I called the Geek squad and I got this male helper who was not only nasty but down right condescending! Kept telling me to talk slowly and kept reprimanding me This Was yesterday at about 5 pm In the end he could not help...
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3.9
I liked
  • Cant answer
#991893
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Resolved

Saw that BestBuy has iphone6s w 128 gb for $30, so I call the Dundas St location to check if they have it in rose gold. The guy who answers in their mobile dept says they have it in rose gold, and agrees to hold one for me. I drive over, pay $20 for parking, walk in...
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#970980
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I ordered a Dell Inspirion laptop from BestBuy.com on August 8th that was supposed to come with free internet security software. I cancelled my order within ten minutes and although the price of the computer was correctly refunded, I soon discovered that I had been...
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1.0
I didn't like
  • Lies and lack of written communication
  • False information on website
#901529
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Resolved

Samsung 50 inch TV. After standing in line for about 1/2 hr I was informed you need an appointment two have your TV repaired after there consoltation of how they want to rip you off. Bringing in the part to be repaired was not good enough. Either bring in the whole TV...
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5.0
#901307
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Purchased Lenovo Thinkpad Yoga in Dec 2915 for $950 from Best Buy Store #333 in Louisville. My son used it for 3 weeks at college and the battery stopped working. He took it to the Lancaster OH Best Buy and the Geek Squad manager offered two options for this brand new...
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1.0
I didn't like
  • Not being offered a full refund on a brand new defective produce
  • No refund on new defective product
#799158
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Bought a TV from bestbuy.com with nice price. But the good experience ended there. BestBuy emailed and called to confirm the delivery date. No show. I rescheduled it to a next available date. Even though I received email confirmation, it's still no show. I had to call...
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Anonymous
Anonymous

Decided not to waste any more time on this.

yigong
yigong

Decided not to waste more time on this.

4.0
#759889
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November 5th, 2015 My wife and son went to Best Buy to inquire about the IPhone 6 S+. They were in line for approx. 45 minutes and when it was finally their turn they asked to see/purchase a the IPhone 6 S+...the associate unlocked the cabinet looked in and said "we...
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Anonymous
markw35

I would also like to add that my son is not in foster care because my wife hurt him and I did not stop him. She is going through a hard time right now, her mother just recent...

1.0
I liked
  • Online store
I didn't like
  • Management
  • Our local best buy
  • Untrained employees
#735784
Reply to reviews

Contact Best Buy

Mailing Address:
Best Buy Corporate Customer Care
P.O. Box 9312
Minneapolis, MN 55440
Phone:
(757) 220-1352
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today i went to best buy hoping to find a good deal on a led smart tv. After browsing the selection i found a open box sony Bravia 40" Led smart tv for 389.99 and asked to make sure all the plugs accessories and such were in the box. the employee showed me that yes...
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1.0
#660626
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