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When Best Buy delivery is SO bad, you take your money to Sears
Last week of August 2017 to September 18 2017 . Boyfriend and I go to best buy to purchase a refrigerator, given that our fridge is dead and only the freezer is about 50% functional. We decide on a deeply discounted floor model of a Samsung refrigerator because we were...
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1.0
I didn't like
  • Lack of delivery
#1103145
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I purchased a front load washer on 9.15.17 and I was told that I did not need pedestal because mine was universal. My delivery was set for 9.20.17. I was forced to reject the washer because when the box was opened it was completely damaged. I was also informed by the...
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h.kitchener
h.kitchener

First, let me say you are making a mistake in purchasing a front load washer. A basic top load with none of the bells and whistles is the most logical and cheapest to replace ...

Anonymous
Anonymous

Ohhhh and get this...just now at 937PM, I get a call from these {{Redacted}} idiots to tell me that they will be here on Monday, 9.25.17 between 4PM-8PM. They inform me that t...

#1104710
Reply to reviews
Where to begin? I am deeply upset by the customer service provided to me regarding a refund check that I was supposed to receive... I made a return to the store for an HP laptop on 8/30 in which I paid cash for... Since the laptop was over $800 ($1154.99), I was told...
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MattD78
MattD78

Tell the Best Buy representatives to go onto their own website under the Return and Exchange policy and tell them "If you paid more than $800 in cash or more than $250 by chec...

#1101684
Reply to reviews
Best Buy - Refuse to give the price price was on teg,
1/1

Best Buy - Refuse to give the price price was on teg,

Best Buy
#1098144
They refuge me to give price that was on the teg,and honestly one of the employee show me that item and telling me that is good one to buy when i go to pay the cashier refused to sale
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Best Buy - Terrible delivery

Best Buy
#1105786
Best buy delivery people sucks. TAKE YOUR BUSINESS SOMEWHERE......
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Best Buy - Worst customer service ever encountered.

Best Buy
#1105681
I purchased dishwasher among other items at Rego Park,NY store on September 9, 2017. It was scheduled to be delivered/installed (service I paid ) initially scheduled for between 12-4pm window. That was fine. 2 days prior I was called to inform that delivery/installation will be between 2pm-6pm and that was fine too. Day of divery/Saturday I left home early to do my errands. Got home around 23:30pm. Waited waited unti 6pm and no one called to...
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Frustrating Best Buy return policy

Best Buy
#1079698
3.0
Details
Unable to return five sealed Cd's purchased as a gift beyond the 15 day original purchase date. Contacted BestBuy.com and representative said he couldn't issue refund or return because of return policy. I went up the management level and team leader still denied return. Stuck with 5 brand new CDs I'll never use.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Website
Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
Best Buy - Fraud company
I ordered 1 iphone 7 plus 128 gb. Shop kepper by mistake shipped 3 iphone and 1 samsung 64gb 7edge .now he forced me to pay for all of them.I pay them already 47k for one i phone and custom fee 33k .he said that if you pay custom fee .we will give you all the 4 items.....
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1.0
#1053116
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Purchased a 43" Sharp TV from BestBuy.com for our business. It came delivered in the manufacturer's box, no extra covering for protection. Purchased in June. When we opened the box, the TV screen was busted. Was unaware of the 15 day return policy (it has been 60 days...
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MattD78
MattD78

1) "Was unaware of the 15 day return policy" This is bull. It clearly states this policy in store, online and on receipts. Also if you somehow missed the numerous advisements ...

h.kitchener
h.kitchener

It is incumbent upon the recipient to open a package delivered to them as soon as possible in order to inspect it and then take care of any issues immediately. Your not doing ...

2.5
Product
#1082575
Reply to reviews
I walked in to looked at a fridge I had been watching for the last month and the price was 500 dollars off. I got a salesman and asked if it was in stock, It was not, so I asked how long it would be on sale and he said till Saturday. I walked in Friday to buy it and...
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1.8
I liked
  • Most products
I didn't like
  • Best buy credit card customer service they lie to much
  • Third-party customer service
  • Customer service and delivery
#1101271
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Having previously purchased two Asus laptops from the store located on Lindbergh Boulevard in St. Louis, Missouri about a year ago I returned to the store two days ago (6/26) to purchase a battery charger. I explained to the sales associate that I didnt have the device...
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Anonymous
Unknown

Its not the employees responsibility to know the ends and outs of YOUR property. Acting like a child because you didn't read YOUR owners manual is irresponsible. Trying to get...

1.0
I didn't like
  • Entire experience
#1067442
Reply to reviews
I want to start of saying thatlast year i bought a espon projector and a yamaha surround sound and a system i spent over 5500.00 dollars. Go in the store yesterday to buy a 4k tv i have 3000.00 dollars in my pocket.im looking at the xbox stuff when i notice a employee...
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1.0
#1105169
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I was dumb enough to purchase my 55" Samsung SMART TV at Best Buy located at 2375 N. Tustin Street, Orange Ca back in November of 2016 and it is now July 2017 and this TV began to Flicker with no sound. So I called Best Buy who put me through to the Geek Squad to...
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3.6
I liked
  • It was very easy to make my purchase on the website for pickup
I didn't like
  • Geek squad changing appointments last minute
#1081757
Reply to reviews
I ordered an 1800.00+ Dell computer with extended warranty from best buy and less than a week after getting it the f key started sticking. So, after checking with the computer repair professional at my school, I cleaned it and it still stuck. I brought it to best buy...
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1.5
#1096463
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