customer service store service customer geek squad phone manager order money people

Failure to deliver or refund | Best Buy review from Washington, District Of Columbia

1.7
Details
The last several weeks have been a horrible customer service experience with best buy. After awaiting delivery of washing machine for weeks, misinformation on delivery time, failure to find the machine in the warehouse, we simply decided to cancel that order and purchase a different machine. We are still awaiting $800 refund on that cancellation. In the meantime our account has been debited $750 for the machine we subsequently decided to buy, however I've now received notice that the order is cancelled due to inability to process payment, despite being able to see a debit in my checking account: Inline image 1 I've been a customer of best buy since 2005 and I buy a lot of appliances through best buy. This experience has been the worst possible - there seem to be multiple systems that don't talk to each other. Please kindly reimburse the money for the first washer and for this washer. On top of the cancellation notice and lack of reimbursement, I received an automated message that the delivery is scheduled for tomorrow morning and the message comes on my work phone despite my having called repetitively to establish my cell phone or my husbands cell phone as the contact number. Please help resolve this absolutely bizarre experience. I never complain, I am a reasonable, calm, accepting person, but this has gone too far. I have a job and a family and this has taken by now upwards of 10 hours of time.
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Review
#802401 Review #802401 is a subjective opinion of poster.
Pros
  • Convenient location
Cons
  • Hours spent on phone
  • Long wait
  • Untrained employees
Reason of review
Poor customer service
Preferred solution
Refund for first purchase expedited and system updated correctly

Best Buy/ Worst Sell

2.6
Details
Purchased a washer from Best Buy. Was to be delivered 5 days after order was placed. Received call on 4th day confirming deliver time, two hours later (14 hours before expected delivery) received call stating item was no longer available. Why did it take them 4 days to let me know item was unavailable? Customer support NO HELP! I requested a similar model at the same price because it would be delivered within 2 days. Told "We Cant Do That". I asked what they could do, Nothing! Guess Im SOL! Will never shop there again!!!
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Review
#802399 Review #802399 is a subjective opinion of poster.
Cons
  • Lousy servicec
Reason of review
Poor customer service
Tags
  • worst company
  • Bestbuy appliances

Return item | Best Buy review

I return a item the 1 of Feb. called a week later you received the package and said you will refund it on Feb.17th still NO refund a week later called again they said takes 10 days should have it in a few days once again nothing called this morning now March 3rd said he supervisor will get done day but wont see it for 10 business days so that takes me into 2 months by then and maybe I will get refund ask to talk to this supervisor and was told not able I will never order or buy anything in the store at best ( worst ) (Ugly) buy ever again.
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Review
#802195 Review #802195 is a subjective opinion of poster.
Reason of review
Order processing issue

Bad delivery setup for scheduling, etc. | Best Buy review from Chevy Chase, Maryland

3.6
Details
Your sales team and in store experience has improved. However, BB just lost a sale/my business because the delivery system is awful! I purchased large screen tv last weekend 2/29 for delivery. Now, after spending two days on phone trying to get simple delivery- still unacceptable. Scheduled delivery (finally) for Friday, 3/4, but now the confirmation email says Fri. 3/10. Not acceptable! almost 2 weeks for delivery (not installation even) of a simple TV. I can get it somewhere else today, for $50 less AND have it delivered in the next few days. Last time I deal with Best Buy. Pissed that I wasted so much time in store and on phone when I could have had a better experience elsewhere.
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Review
#801965 Review #801965 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Terrible inventory and delivery service
Reason of review
Problem with delivery
1.0
Details
Was suppose to have washer and dryer delivered yesterday. then was told today. Now it's tomorrow..The service is terrible and the run around is Bull ****. I will never deal with these people again..I have called and called to get information on why I haven't gotten my...
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2 comments
Anonymous
#1121545

well.. washer and dryer finally came..and was that delivery guy ever rude.....my husband is a disabled vet and they about got into it. that guys attitude was uncalled for..

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Review
#801474 Review #801474 is a subjective opinion of poster.
Service
Best Buy Deal
Pros
  • Upset
Cons
  • Very angery
Reason of review
problem with delivery, poor customer service, very upset
Preferred solution
Price reduction

Customer service | Best Buy review from Birmingham, Alabama

Worst company I have every had to deal with. They can not speak good english. I was transferred 5 different times before I could speak to anyone that knew what was going on. they sent me a bill saying I owed them, when I had paid in full 3 months prior. I CANCELLED my account and will not deal with them anymore. I advise you to do the same. Poor reception. Too long a wait on the phone. Dont call them. Dont even use them.
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Review
#799908 Review #799908 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Poor customer service
1.0
Details

Update by user Mar 04, 2016

One week after filing a complaint with the Better Business Bureau, we received a call from the GM of Geek Squad City, who apologized profusely and offered an exchange for the broken/lost computer. Issue resolved.

Original review posted by user Feb 27, 2016

Purchased Lenovo Thinkpad Yoga in Dec 2915 for $950 from...
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Resolved
Review
#799158 Review #799158 is a subjective opinion of poster.
Cons
  • Not being offered a full refund on a brand new defective produce
  • No refund on new defective product
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund
Tags
  • Lenovo Thinkpad Yoga
  • Lenovo Battery

Terrible On Line experience | Best Buy review from Livingston, Texas

1.0
Details
Tried 4+ hours to order 1 75" Sony 4K TV and Geek Squad installation. Web says that TV can not be shipped to my nearest store OR to my house (Livingston, Tx). I called my nearest store (Humble Tx) who told me that I could "order" my TV and it would be there in about a month--OK, Great!-Gave them my credit info---They tell me that I have to call BEST BUY to get an "Approval #" for my order--Called the #, a Rep tells me that they CAN'T give me an approval # unless I am in the store--Very FRUSTRATED. Unbelievable that I can not make this purchase.
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Review
#799037 Review #799037 is a subjective opinion of poster.
Cons
  • Online store
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

BAD Service , Bad Television , Bad Geek Squad | Best Buy review from Ocala, Florida

2.0
Details
On 12/11/15 i purchased a new 40 " Insignia that is their brand to sell.$299 . It worked 18 days before the sound went out. They now have a 15 day return policy. It was sent off for repairs 3 weeks. I have no TV. I went to Walmart, they have a 90 day return any reason get a new one, money back, or different make. BUY AT WALMART... On 6/14/15 I bought OFFICE for my home biz to load onto my laptop. It was not opened or loaded .They would not refund me for an UNOPENED "Office 10 " product for my laptop $199. BUY AT WALMART...Now they have everyone make an appointment befoe they can be helped with anything. I WILL NOT BUY FROM THEM AGAIN . ITs a shame a once good company has gone down with service and help.BUY WALMART>>
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Review
#798806 Review #798806 is a subjective opinion of poster.
Reason of review
Everything is wrong with your service and product.I will pass the word and buy from WALMART.
Preferred solution
Full refund
I purchased a webroot internet security disk for my laptop a year ago at Best Buy in Longview, TX., installed without much difficulty and recently it expired so I bought another one, but the problem was that the new one refused to work so I contacted Webroot's service...
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2 comments
Anonymous
#1178834

Why is it Best Buy's fault that you don't know how to use a computer?

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Review
#798662 Review #798662 is a subjective opinion of poster.
Reason of review
Bad quality