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Best Buy review: BUYER BEWARE - RETURNS!

1.6
Details
I purchased an Asus computer from Best Buy. It continued getting an error "Display driver has stopped responding and has recovered" (shortened) - the screen would turn black and freeze for a moment, every few minutes. I took it into Geek Squad, who usually treat you as if you have done something to it. I turned it on, let it do it's updates, and went to Facebook - that's it. They could not figure out the problem and told me to exchange for another. I did, this had same problems. I returned and opted to try an HP Envy, which had the same issue! Exchanged again for another HP Envy - this one had the same issue, in addition to the keyboard being messed up. A tech friend of mine suggested an MSI, which needed to be ordered through Best Buy - not in stock. A "red flag" popped up that said I had done so many returns that I may not be able to return again. I asked the clerk if something were defective on this MSI, would i be able to return it - she said yes, just let the cashier know what has gone on with the other computers - as most of them already know. This MSI doesn't get that error, BUT it has a bad battery - it won't work if it is unplugged. Their geek squad checked it over and said we will order another for you, which requires me to "return" this one. I was unable to return - the denial popped up. Best Buy staff are unable to override it. They told me to call the third party number on the receipt, company called TRE, who monitors return activity. I called and got a person who has a foreign accent, as well as all the others I hear in the background, I can barely hear him in the store because of the music in there...the gist I got was I needed to submit a "dispute" which takes up to 30 days, taking me over the time limit to return this defective unit to Best Buy when they determine I am not some thief trying to steal from them - in fact, I spent $1,200 - which is $400 more than the initial purchase !!! After many calls to the robotic company TRE and the close-mouthed staff at Best Buy, I apparently have no leg to stand on as I didn't get in writing from the cashier that I would be able to return after getting the warning. I am being treated as a criminal and after 2 months of these defective computers, being on the phone hours and hours with Intel, HP, Geek Squad, in the store with Geek Squad, and driving 30 miles each way back and forth to their store. I called their Corporate office and they said their hands are tied - it is all in the hands of this ridiculous 3rd party, TRE. I demanded to speak to a superior there - which they said would take 24-48 hours - God forbid you have a job, doctor's appointment, or something else where you miss the call as I did. I called back and am awaiting another 24-48 hour call. BUYER BEWARE - IF YOU HAVE A DEFECTIVE ITEM FROM THEM, DO NOT CONTINUE TO RETURN IT IF YOU INSIST ON BEST BUY. GO ELSEWHERE!!! I will never spend another penny in that store, ever. My only option now is to send in my computer to the manufacturer and hope and pray it is only the battery that is the problem and they replace it under the manufacturer's warranty, and I am "out" a computer for awhile - this is a 2 week old computer! This is off my topic, but Windows 10 stinks! I do not know what the issue is with the first 4 computers, but it's well documented in complaints all over the internet and in Best Buy's customer reviews. The drivers between Windows 10 and whatever the brand computer company are not compatible or something! In addition to this MSI after doing the new Windows updates, not recognizing the brand new Logitech wireless mouse and keyboard. What a joke. Windows 7 should be available as well as Windows 10 when purchasing a new computer until Windows 10 is without bugs and compatible!
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Review
#783692 Review #783692 is a subjective opinion of poster.
Cons
  • Geek squad treatment
  • Defective computer
  • Return monitoring
Reason of review
Poor customer service, bad product quality/defective computers, returns policy terrible
Loss
$1300
Tags
  • The Retail Equation
2.2
Details
have decided to avoid best buy from today on until i die i was mistreated again which i was told would not happen again but it did...i buy over 2 to 3000 a month for my company and myself and sometime i have to return one small item.....this is a process from...
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3 comments
Anonymous
#1106429

Assuming this isn't fake, you're the type of customer that retail employees hate, the claims of spending so much so therefore you deserve special treatment. If you are late on returning an item it's your fault the policies exist and you aren't exempt from then. *** Assuming your claim off working for an insurance company is true you should understand being late has consequences, if a customer missed were late on an insurance payment they are penalizedespecially if it happens as much as it seems you miss the return period for Best Buy

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Review
#783429 Review #783429 is a subjective opinion of poster.
Cons
  • Return policy horrible unfair and worst of all stores
Reason of review
worst return policy i was 2 days late and treated like a child
Loss
$44
Preferred solution
Full refund

Best Buy - Refrigerator Filter Review from Ashburn, Virginia

Went to best buy look for a filter for my fridge. Witch i bought there i might ad. i discribed the filter to the clerk. Round 12 inches long with two prongs on the top. The clerk hands me a 4 inch by 4 inch flat box and ask if that was it!(huh)i told her once again what it looked like and she had to call for help. The second women was rude right off the bat.i told her i had made a large purchase about 18 months prior fridge, stove, dish washer and microwave she went on to tell me not only could she not find my name on the computer but they couldn't find my purchase. The women kept insinuating i was giving her the wrong imformation i have had the same name for many yrs i have lives at my address and had the same phone # for many yrs and i damb sure know where i bought my kitchen appliances! Finaly got discussded left. Went two blocks over and went to hhgregg walked up to the person working appliance section have them the same imfo and the guy walk right over to the shelf and pulled the right one off. Didn't even have to look it up. Plus i didnt make my purchase from that company best buy bel air md. People have a very bad attitude and no knowledge of the product they sell and are flat out Rude!
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Review
#783417 Review #783417 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy review in Pretoria, Gauteng: $839 phone "delayed"

I have bought a phone through the website and paid for express shipping. However, on the day it was supposed to arrive, I was informed that the order was "delayed", expected to arrived "within 30 days". Without further explanation. In the email, it stated that I should check the status of my order and request a cancelation if I so wished. However, it is no easy matter and there is no way to actually do it. Trying to get in touch is arduous! Definitely not recommending anyone to buy from them
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Review
#783411 Review #783411 is a subjective opinion of poster.
Product
Best Buy Website
Reason of review
Order processing issue

Best Buy review in Canton, Michigan: Refund/ Price Match

2.0
Details
Refund / Price Match period is only 15 days! I wish that was explained before the purchase I made. I will never shop at Best Buy again! It took me a couple of weeks before I could ever have the surround sound system installed! The system is *** but I don't want to pay again to have it taken down and a new one installed. Its on sale now and I bought it less than 30 days ago and they won't adjust the price. Very Poor Service! Plus I hate the product I bought.
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3 comments
Anonymous
#1112227

The return/price match policy is posted on the back of your receipt (just like with most major stores) and there are huge signs posted all over the store including at the front of the store. The return/price match policy has been 15 days for a couple of years now.

Also, if you are a loyalty member that is of the middle or higher tier you get an extended return/price adjustment period. If the system is *** then maybe you should've listened to it in store first.

Anonymous
#1105561

So you don't like it, but you want it for the lower price? How is best buy at fault for your buyers remorse?

SOunds like you are just unhappy with your purchase and want best buy to pay for it. Don't blame them, and don't buy stuff you can't afford!

Anonymous
#1106146
@Anonymous

I BOUGHT IT SO IT WAS CLEARLY AFFORDED! The system sounds like *** I will be replacing it with a better system later.

I am okay with doing just that. However if a store lower the price in less than 30 days and you catch it they should adjust the price.

Remember I was in the store to spend more money when I saw the lower price! I don't know you but don't pretend to know my pocket book!

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Review
#781755 Review #781755 is a subjective opinion of poster.
Reason of review
hate product / price adj policy
Loss
$60
Preferred solution
Price reduction

Best Buy review in Clearwater, Florida: Poor service and bad products

I bought a low end computer for my daughter. The cord got ruined so I went to best buy to get another. They didn't carry the cord so the person told me to a universal cord and "it will definitely fit." Of course when I got the cord home it didn't fit. Then I went back to the store and they told me to order online Best Buy parts. I plugged in the model number, ordered and got the wrong cord. So yet another trip back to best buy... this time customer service said best buy parts doesn't carry the cord. Best buy sells the computer but not the cord in store or online! The customer service person was soooo rude. So after two Best buy people gave me the wrong information the third was simply nasty and appalled that I thought Best Buy should carry accessories for products they sell!!
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Review
#781685 Review #781685 is a subjective opinion of poster.
Reason of review
Bad quality

Best Buy review in Fremont, California: Awful, treats senior like it is WRONG to be old.

1.0
Details
Employees are just simply awful. My late 60s parents have only ever used desktops and laptops, so they went to asked the staff some questions such as what is the difference of having a tablet pen and what is the difference of built-in memory vs. SD card. The staff thought they are asking some *** questions and started snickering. No attempts have been made to clarify their questions except telling them the other models are better simply because they're more expensive and newer. When my parents make up their mind to get a tablet, came back with one that they do not want and tried to reason how all best buys no longer carry white color. My parents are in late 60s, they wanted certain color, because it is easier for their eyes. Why is it "***" or "funny" for seniors to want to keep themselves up to date with the rest of the world? Everyone grows old. I am not sure if BestBuy still train or screen who they're hiring, but would be great if they hire people that understand it is NOT wrong to be old. What is considered as common sense to some, are not to others. Questions are asked because some people have no knowledge in certain area. If they can't understand something as simple as this, please don't put these guys in the store.
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Review
#781327 Review #781327 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Please hire a manager that actually train your staff how to treat your customers.

Best Buy - Jvc Kw-V41Bt Dvd Receiver Review from Nashville, Tennessee

I picked out a JVC DVD touchscreen head unit. "Boomer" was the man I worked out the initial invoice with along with the scheduling of the appointment. When I arrived, the estimate was off by a good 200.00, and they said it was to cover the cost of removing my fosgate 3sixty unit. I already informed boomer of needing to have this removed prior to my appointment. As they were ringing up my equipment, I noticed that the radio didn't look like the one I asked for, I was assured it was. When I recieved my car, I noticed that they had installed the wrong unit. I immediately went back in, and their response was that it was my fault and that they would have to charge me extra to fix it! When Boomer came in to help fix the issue, he did nothing. He charged me another 185.00 on top of the 800 I already paid to install a 300.00 radio! the last time I was here was for an amp install that they botched horribly, to where you couldn't move the passenger seat without pulling cable connections out! I guess fool me once.....
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Review
#780181 Review #780181 is a subjective opinion of poster.

Best Buy - Gift Card Review from Denver, Colorado

1.0
Details
My boyfriend purchased a couple of video games online with my credit card, when he was completing his purchase he noticed his default address was set to his brothers because his last purchase was a christmas gift. He changed the address but when he submitted the order he noticed the address was only changed on one of the games. He called immediately after he submitted the order and was told he needed to wait 24 hours to call and correct it. When he called again after exactly 24 hours, he was told it was too late and he would have to wait until he recieved notice it shipped to call back. He talked to a supervisor who claimed to have fixed it but still reveived notice that it was being shipped to the wrong address. When he called the third time they were still unable to guarentee that it will be diveryed to the wrong address so three phone calls and three hours later we are still waiting for the package to not arrive so we can call for a fourth time and maybe finally get a package sent to the right address. We will not be ordering from them ever again!
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1 comment
Anonymous
#1105564

Booo! Your *** boyfriend made the mistake. Don't be mad at best buy that they can't fix his problems.

Review
#779693 Review #779693 is a subjective opinion of poster.
Product
Best Buy Gift Card
Reason of review
Order processing issue

Dont Shop at the Burlington, WA Best Buy

2.6
Details
Beware if you have any issues with a product to bring it to the Burlington, WA Best Buy!!! I have had the displeasure of having to deal with one of their so called mangers DJ Kroner's on two occasions. This gentlemen has no business being in any sort of customer service roll at all. I am unsure if he was just appointed to his manager position and likes to flex his so called power or if he just hates people and his job. I first met him when i had to return to return a smart watch for the 2nd time around Christmas. After talking to three of his sales representatives regarding a new watch and was told over and over and over again that they would test it out for me before i left to ensure this one worked properly, he came in and told me I would have to wait over 2 hours for a geek squad member. I told him that three of his sales reps told me that i could have it tested since this was my 3rd watch in 3 days. He said they were wrong and they would also have to charge me $40 to test it. Just recently I unfortunately had came back to the store, since my phone which has a Best Buy warranty was getting so hot that i was afraid it would catch on fire. They only looking at the phone for less than a minute and stated it was the battery. They replaced it with another battery in stock until Mr. Kroner told them to have one mailed to me instead. He and his representatives told me that they would 2 day UPS it to me even after i explained that i needed my phone for work and 2 days without a phone was not acceptable. His response was i should have read through the warranty paper work when i bought the phone then. Disgusted with his condescending attitude i went to the counter to get the battery ordered. When done, the Geek squad rep said "you should get it in about a week". A Week!!!!! i was told 2 days. Sorry, nothing i can do is what i was told. It is absolutely ridiculous to have a warranty and the store has items in stock to fix it, but refuse to accommodate their customer's needs. Mr. Kroner refusal to assist me in any way on 2 separate occasions, goes to show that the Burlington Best Buy doesn't value their customer's and instead allows this so called manager to spew his condescending attitude towards customers. Please don't use Burlington Best Buy until they either provide proper training for Mr. Kroner or he leaves. He absolutely has no business in any sort of a customer service roll.
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Review
#778142 Review #778142 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Customer service and in house warranty
Reason of review
Poor customer service
Loss
$10000