Best Buy Reviews and Complaints
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22
ISSUES RESOLVED
3.3K
TOTAL REVIEWS
$1.7M
CLAIMED LOSSES
$1.3K
AVG LOSS
300K
PAGE VIEWS
What's your story with this company?
Ask a Question About Best Buy
Cons
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Pros
- Convenient location
- Wide variety of products
- Price
Do not waste your money on an Insignia TV. My Insignia 40" TV died after only 14 months of moderate use. I have read online that a lot of people have had similar problems with Insignia. I will never waste my money on another Insignia TV, or for that matter a Samsung...
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1 comment
That is what extended warranties are for.
Review
Reason of review
Bad quality
Loss
$399
Preferred solution
Let the company propose a solution
Installation Black Hole | Best Buy review from Oakland, California
I ordered an over-the-range microwave from Best Buy in early January 2016, then called and paid over the phone for installation. The installers arrived, pulled out my existing microwave, unpacked the new microwave, found slight damage and advised me to have it replaced. I called to set up the exchange and got a date a couple of weeks later. The delivery guys came without a new microwave and hauled away the damaged one. I called, was passed around to various people, then finally was told the replacement was back-ordered but I'd get a call at the end of February with a delivery date. I called in early March as I hadn't heard anything, and finally got through to someone who set up a delivery. The new microwave was delivered and I've been trying relentlessly since then to get an appointment for the installation I paid for originally. After several calls and literally hours on hold, I found out it's in their system as still being in transit, so they can't schedule installation. I've tried to find out what act of God is required to change the status but so far no luck. How hard can this be?
Review
Service
Best Buy Installation
Pros
- Polite customer service reps
- Selection
- Website
Cons
- Dysfunctional system
- Waiting 2 months for installation
- Still no installation scheduled
Reason of review
Inability to schedule installation
Preferred solution
Deliver product or service ordered
Tags
I bought a TV from Best Buy (online). Three of four times, I got the confirmation phone call for next day delivery and waited at home, but no one came. Only one time, right before the delivery time, I saw an email stating that the delivery has been re-scheduled. The...
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1 comment
All t.v.s are opened and inspected at the warehouse to confirm you are not getting a broken tv so you dont have the hassle of waiting AGAIN....
Review
Reason of review
Poor customer service
Been a month and still not resolved | Best Buy review from San Antonio, Texas
I received my original purchase of a fridge on Feb 19. come to find out the water line inside the fridge was faulty. Geek squad offered to fix it. I refused as I didn't pay for a refurbished fridge. I paid for a brand new fridge with NO problems. They have cancelled on me now 2 times on the delivery of my replacement and its been 4 days since I have heard from them about when their next attempt to deliver will be
Review
Cons
- Entire experience
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Price reduction
Hard drive containing only taped metal parts | Best Buy review from Saint-Colomban, Quebec
I purchased an external hard drive that did not work so I took it back for replacement. The tech left with it in the backstore and came back 10 minutes later with the hard drive casing cracked open and only metal parts taped together into it (to make some weight). He basically accused me to have done it and refused to take it back. I called Seagate who said the technician has no right to disappear with it, crack it opened, voiding the warranty and then leave me with the problem. She also said this practice was becoming a recurrent problem at Best Buy and when she called the store, the tech changed his story and said I walked into the store with the casing already cracked open ...
Review
Reason of review
Poor customer service
Terrible in store service at concord pike | Best Buy review from Claymont, Delaware
I was told that Best Buy would honor a cheaper price by a competitor store. BJS price for Bose Oundlink Mini Speaker is $159.99 and Best Buy is $199.99 and they would not honor this price so I bought it from BJS. Best Buy had Mini soft cover advertised on line for $16.99 online and I store, but when I took it to cashier it came up full price $24.99. I had to track down a different sales person and complain about the price. She said I will give it to you for $16.99 as though It was a favor.
Review
Service
Best Buy Cashier
Reason of review
Poor customer service
Never again Best Buy...never again
I had placed an order online for in-store pick up for a laptop and Xbox one bundle. At the time of ordering everything seemed to be going just fine. Several hours had went by and had not received the email stating my items were ready for pick up. I called the store I was supposed to pick them up at and they told me there was a hold on the order and I needed to call the 800 customer service number to get it resolved. I called them and they stated they had an issue obtaining the funds for the payment (which I had more than plenty of money). I called my bank and they stated everything was fine and they were waiting for them to send authorization to them to collect the funds. So I call back customer service for BB and they tried to tell me the same thing. I had told them I spoke with my bank and they had no issue on that end and that they needed to send authorization so they can send the money. Long story short Best Buy let the ball drop and they were not willing to take responsibility. I had spoken with a manager in the call center for BB and requested to cancel the order and wanted to be compensated for all the issues I have had. They agreed to mail me a $100 gift card for my troubles. Needless to say they didn't get the order cancelled like they were supposed to and I decided to pick up part of the order the next day because all of a sudden it went thru just fine. I was able to pick up the laptop and they were going to ship the Xbox to my home as they were on back order and didn't know when they would have more in (when this bundle I purchased was in the weekly ad) Couple days go by and I got an email that the rest of the order was cancelled and I would receive a refund for the Xbox portion of the bundle. A week has gone by since speaking to the manager about that $100 gift card and still haven't received it yet. Just called and they told me they shipped it to an address that I haven't lived at for over 2 years! Then they ask me "Do you know the person that lives at that address currently?" How the *** am I supposed to know who lives in my old home? I ask for a manager again and had about 5 min of dead silence on the phone before the rep stated they would get a manager for me. I was on hold for about another 5 minutes when the manager stated they would update my address in the system and remove all previous addresses that were tied to my account (which they had addresses listed that I haven't lived at for over 10 years!!!) I ask if they can just email me the gift card instead as I don't trust them to do their job correctly anymore and the manager said I can't email you a gift card because that's a different dept. and have no way to speak with them. Needless to say I must wait another 1-2 weeks to receive my compensation for dealing with a bunch of idiots that do not understand how to do their job correctly. I will not be doing business with them anymore and will do everything in my power to spread the word of how horrible their customer service is and everyone should go elsewhere if they needed anything.
1 comment
Review
Reason of review
Poor customer service
Loss
$550
Preferred solution
Let the company propose a solution
Tags
No Customer Service | Best Buy review from Reading, Pennsylvania
I spent $105 on a pair of JBL Synchros Reflect BT ear buds on 8/1/15. They could no longer be recharged because of a defective battery. I returned the ear buds to the Wyomissing PA Best Buy customer service counter with the original packaging and original receipt. I was told that even know the product is still under warranty, I didn't buy the extended warranty at the time of purchase, therefore Best Buy was not responsible for assisting me and that I had to contact JBL. I was dumbfounded! Even Wal Mart shows much more customer loyalty than this. I explained that I did not feel I was responsible for contacting JBL and felt that Best Buy should refund my money and contact JBL themselves since they sold headphones. This is the process at Wal Mart, lol! I let the associate and manager know that I would never purchase from Best Buy again if they weren't going to help me. The manager said "ok".
2 comments
Review
Cons
- Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Best Buy Advertising Review
Best Buy adds keep popping up on my phone. I thought Best Buy was above that. Desperate are we? *** YOU! I don't want your ***! Why isn't "complaints" one of the options here? Your prices aren't very good anyway.
Review
Reason of review
Bad quality
Charged me a $672 deposit and did not return it | Best Buy review from Courtenay, British Columbia
I returned a phone Geek squad and provided them with a $672 deposit (insurance that I would send the broken phone after I got my new one in the mail) That was over a month ago. They had no issues with the phone I returned, however they have failed to give me my money back. I have now contacted them on 5 different occasions. I have spoken with 3 managers. Each time I am reassured that I will receive my deposit back but this has not happened.
Review
Reason of review
Pricing issue
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You are supposed to use a credit card for online purchases. Sounds like you used a debit card or authorized them to take money from your account.
Big mistake! Now you know.
But, I agree with you on the ineptness of Best Buy. Haven't shopped there in a few years now because of it.