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1.0
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Update by user Mar 04, 2016

One week after filing a complaint with the Better Business Bureau, we received a call from the GM of Geek Squad City, who apologized profusely and offered an exchange for the broken/lost computer. Issue resolved.

Original review posted by user Feb 27, 2016

Purchased Lenovo Thinkpad Yoga in Dec 2915 for $950 from...
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Resolved
Review
#799158 Review #799158 is a subjective opinion of poster.
Cons
  • Not being offered a full refund on a brand new defective produce
  • No refund on new defective product
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund
Tags
  • Lenovo Thinkpad Yoga
  • Lenovo Battery

Best Buy review in Livingston, Texas: Terrible On Line experience

1.0
Details
Tried 4+ hours to order 1 75" Sony 4K TV and Geek Squad installation. Web says that TV can not be shipped to my nearest store OR to my house (Livingston, Tx). I called my nearest store (Humble Tx) who told me that I could "order" my TV and it would be there in about a month--OK, Great!-Gave them my credit info---They tell me that I have to call BEST BUY to get an "Approval #" for my order--Called the #, a Rep tells me that they CAN'T give me an approval # unless I am in the store--Very FRUSTRATED. Unbelievable that I can not make this purchase.
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Review
#799037 Review #799037 is a subjective opinion of poster.
Cons
  • Online store
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Best Buy review in Ocala, Florida: BAD Service , Bad Television , Bad Geek Squad

2.0
Details
On 12/11/15 i purchased a new 40 " Insignia that is their brand to sell.$299 . It worked 18 days before the sound went out. They now have a 15 day return policy. It was sent off for repairs 3 weeks. I have no TV. I went to Walmart, they have a 90 day return any reason get a new one, money back, or different make. BUY AT WALMART... On 6/14/15 I bought OFFICE for my home biz to load onto my laptop. It was not opened or loaded .They would not refund me for an UNOPENED "Office 10 " product for my laptop $199. BUY AT WALMART...Now they have everyone make an appointment befoe they can be helped with anything. I WILL NOT BUY FROM THEM AGAIN . ITs a shame a once good company has gone down with service and help.BUY WALMART>>
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Review
#798806 Review #798806 is a subjective opinion of poster.
Reason of review
Everything is wrong with your service and product.I will pass the word and buy from WALMART.
Preferred solution
Full refund
I purchased a webroot internet security disk for my laptop a year ago at Best Buy in Longview, TX., installed without much difficulty and recently it expired so I bought another one, but the problem was that the new one refused to work so I contacted Webroot's service...
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2 comments
Anonymous
#1178834

Why is it Best Buy's fault that you don't know how to use a computer?

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Review
#798662 Review #798662 is a subjective opinion of poster.
Reason of review
Bad quality

Best Buy review in Brooklyn, New York: Worst customer service I've ever had from a large company

1.8
Details
I have called them 7 different times for the same issue. Why 7? They have hung up on me 4 of the 7 times and at least half were rude. I had to reexplain myself for 2 hours over and over again. I was not rude whatsoever, but I did not hold back my feelings on followup calls after being hung up on as it is normal to be frustrated about it. My simple issue was never resolved (it was a return). They lost me forever. I will never go back nor recommend anybody purchase from them. They seriously need to reexamine their entire customer service department.
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Review
#798285 Review #798285 is a subjective opinion of poster.
Cons
  • Help desk
  • Horrible customer service
  • Run around
Reason of review
Poor customer service

Best Buy --worst sell

1.8
Details
I go to Best Buy looking for a radio to be installed in my car. Associate in car radio department is installing radios in display but can;t help me so he goes looking for someone who can. Came back again empty handed and left to look for help again. I get tired of waiting and head to the front of the store thinking I will not see people because they are either buisy or on their break. See plenty of associates idly chatting. Call store manager once I get home. Told them what happened. They say I should be compensated in some way and receive the help I deserve. Go back to the store. Meet the manager and another manager. They apologize. Go with associate from car radio area to find car radio. He can not find it at first and then I find it, But am told they are out of stock on that one. Also told they do not have an installation tech now and it will be two weeks before he is ready. Told I could go to neighboring town to have it installed there. Find out I have to pay for all parts in installation. OMG!
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Review
#797029 Review #797029 is a subjective opinion of poster.
Service
Best Buy Installation
Pros
  • Convenient location
Cons
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy review in Paducah, Kentucky: Mac book air

I paid for my computer in port author tx. it was for 800 and something plus all of the extra stuff I got for I was about 1,200. well I had a girlfriend with two young kids. they plaid with the computer for 3 months. after she took the kids back and gave me the computer back it did not work. I went online at my office trying to fix my self but it was not coming on at all. so I tool it to best buy in Paducah KY. so they ask for my info they cant find me in the system. I got the computer aug 2013. its 2016 now and no I don't have a recite for it. so they cant help me I have nothing more than a over priced paper weight. so I do my own digging. I find my bank statement showing where I got it. I show them still unable to help me. but they said I can buy a new one if I like. I have been back several times. I have also went to the one in Nashville TN, Memphis TN, still no help. this is BS. I call and every time its a recording then when I get someone they say sorry I cant help let me transfer you then they hang up. few times I made it to someone but they ask for my info and then act like they cant heir me. so I try other phones something.
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Review
#796634 Review #796634 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
2.0
Details
I am appalled by Best Buy's service. Bought an ASUS computer mid-2014 from Tyler TX Best Buy. Keyboard problems within one month. They did replace the computer, but about 8 months later had the same problem with the new computer. They sent it off for repair. I had...
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1 comment
Anonymous
#1134407

Kudo's to the staff at the Tyler, TX best buy. They did right by me and gave me a credit towards the purchase of a new computer equal to the amount it was going to cost to fix the old one.

Can't say the same about Best Buy Corporate Customer Service, or ASUS...both useless. If you have problems at Best Buy, give the managers a chance to correct it.

Review
#795864 Review #795864 is a subjective opinion of poster.
Product
Asus Laptop
Cons
  • Do not stand behind products
  • Lost time and money
Reason of review
Bad quality
Tags
  • Defective Asus

Very bad support in Conway Arkansas Best Buy.

I purchased a laptop computer for my business,lam on the road all the time an would be leaving out this afternoon and would need it set up and ready ,they told me it had some updates also I ask how long it would take ,they said two hours ,ok ,leave phone#and email will call when ready, getting ready to leave "no call" go by to pick up on the way out,5 hours later not ready will take 2,3 more hrs.ask to see manager no manager,ask for refund.call 2 other stores and they tell me that they keep them 24hrs to do updates ,are can do them at my convenience . BEST BUY in Conway Arkansas needs a lot of help. Curtis
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Review
#793871 Review #793871 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Customer service
  • Lack of knowledge
  • Technical support
Reason of review
Poor customer service
Loss
$250
Preferred solution
Better trained and honest help with customers.

Return Policy For Best Buy

1.3
Details
I purchased a Beats Pill from Best Buy Brockton during the Christmas Holiday. After bringing the pill home and listening to the sound it just wasn't that great. I tried to return the Pill to the Brockton store and was told that they have a 15 day return policy. However, the white woman in front of me returned an item on the 16th day. Don't shop at this store. The Manager Amanda is a kid and has no idea of how to deal with a Customer. Best Buy should spend sometime training your staff on how to deal with issues. It is not about the people it is just about profits.
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1 comment
Anonymous
#1114434

A) how do you know the customer in front of you returned an item after 16 days. B) what does her being white have to do with anything. C) Just because something is done for one customer doesn't mean it has to be for the next, different people and different situations means different actions by managers.

Review
#793088 Review #793088 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service
Loss
$124
Preferred solution
Full refund
Tags
  • Unhappy With Best Buy