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BestBuy lies netflix giftcard useless | Best Buy review from Dedham, Massachusetts

1.4
Details
I have been duped lied too and cheated on many occasions ie. the 25$ netflix card gift card cannot be used as a gift for anyone under 18 ... i went to return it for refund best buy said not our problem netflix got the money not us i called netflix and guess what they said not our problem bestbuy got the money talk w them its been 3yrs of trying to get them to refund money i spent on gift card and never used... now netflix says they have no records past 1 yr ago and best buy says oh too bad! i recently called best buy and ssd to be installed they said 40$ to install it i asked them do i have to leave the pc they said no it would take 5-10 mins to install i said ok ill be there within an hr i brought the pc into geek squad in dedham mass only to be told to leave the pc they couldnt possibly do that while i waited ... furthermore telling me the geeks where out sick they had noone to install it i was told by the acting *** manager i was pissed what a waste of time i was mad that i was lied to then i was made to feel like it was my fault for believing they could install a ssd while i waited so i asked if i leave it with the geeks how much would it cost the *** manager told me he didn't know until they installed it saying we might have to do this and that i told the *** manager you suck and *** you lieing *** thanks for wasted 2 hrs of my time on my day off ...i took my pc and left .i will never trust bestbuy or even think of purchaseing anything from them ever again best buy sucks !
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2 comments
Acey
#1137265

Installation of a new hard drive, SSD or not is rather a simple procedure. Open up the machine, clean and dust it(good opportunity to do so)and then disconnect the old and put in the new.

It's really just unplugging the old and plugging in the new as the cable(s) should be the same. No reason to pay someone to do something as simple as this.

Mattias
#1137355
@Acey

i agree installing and ssd is quite simple on most pc's but not with a dell ! dell has made it very difficult to install..

possibly the piece of *** dell i just bought and shortly sent back!

was defective and thats y i asked the geek to install one that they had on sale.the dell pc was nothing but a problem right from the time i got it.mos later when they refunded the purchase minus 170.00$ not only did i get screwed by best buy but by dell too! put that in your pipe and smoke it!

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Review
#820818 Review #820818 is a subjective opinion of poster.
Product
Best Buy Gift Card
Pros
  • Convenient location
  • I didnt i dont
  • Nearby
Cons
  • Wasteing my time
  • Wasteing my time stealing my money
  • Management
Reason of review
Poor customer service
Loss
$125

Do Not Buy Appliances Here | Best Buy review from Hutto, Texas

1.0
Details
Do not purchase appliances from Best Buy. The appliances were delivered on time however the person that was to install our gas stove did not have the right size fitting to install it. We were told we had to purchase the correct fitting from Home Depot and then to call and schedule a service call and they would come out and install. I called back to schedule my service call for Tuesday 3/29/2016 it was from 7am to 7pm. No one called the day before to verify so I called Tuesday morning and was told they would be out sometime later in the day. No one showed up. I called the appliance customer care team to figure out what happened and no one had an answer just told me they would assign me a case manager. I spoke with the case manager and he told me that he would try to figure out what happened. I didn't receive a call back the next day so when I got off work I called me case manager. He was not at his desk so it routes to the next person available. The first person hung up on me. I called back and spoke with a very rude woman. She told me the only person I could speak with is my case manager. I asked to speak to her manager and she stated I could only speak with my case manager. She explained to me that I was at the corporate level and the only person I could speak with is my case manager. I work for a corporate company I know how it works. I stated so you are telling me there is no one above you, you don't have a manager. She said I didn't say that. I said you are telling me that I can't speak with anyone above you. She said correct you can only speak to you case manager. This is the WORST customer service I have ever dealt with. Finally after going in circles with her I allowed her to leave a message and have my case manager call me back. He called me back to tell me that he scheduled another service call for 4/7/2016. Over a week later... Are you kidding me?! Oh but we won't charge you. Yeah it was free to begin with. No favors done here. They're installation team is worthless and their customer service is terrible. I have now taken off an entire day of work for an appointment no one showed up to, or even called to tell me it was cancelled and have spent about 2 1/2 hours on the phone trying to resolve this. Best Buy does not care about their customers. I HIGHLY recommend purchasing any of your appliances from Home Depot. They are much more knowledgeable, have spectacular customer service and they care about their customers.
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Review
#820609 Review #820609 is a subjective opinion of poster.
Cons
  • Long hold times on phone
  • Fail to keep promises
  • False advertising
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

BEST BUY Reneged on a senior citizen

2.6
Details
BEST BUY Reneged... I'm a senior citizen I want JUSTICE! On Dec 8th, 2015 I called Best Buy to report my Gift Card had been stolen. During the call it was discovered that the thief was in the process of ordering 2 games of war Xbox bundles. That order was Canceled, the Gift Card Frozen and I was assured that I would receive a New Gift Card Replacement for the full amount of $850.00. As it turns out while the cancellation was taking place the thief re-ordered the merchandise stealing 781.68 on the gift card, the X-boxes were shipped to him in Brooklyn. Upon discovering this I was told by Best Buy that I would receive a refund only if I made a formal complaint with the police department and only when a detective called Best Buy to inquire the details etc. Detective Joe Randino of Keyport NJ Police Dept investigated the theft during the early month of March 2016. I spoke to Detective Randino he will turning over his discoveries to the Brooklyn Police Dept with this information I called back Best Buy who informed me that yes even though the merchandise was Canceled, the Card Frozen and the theft reported THEY (Best Buy) will NOT be refunding the 781.68 since the merchandise was Sent and Delivered even though the Order had been Canceled. ...it is their policy that a Gift Card is considered by them as cash, it was used and can not be refunded. HELP! I have all the details case #'s etc. and Detective Randino is aware of Best Buy reneging on their promise- What can we do? Please help us? Thank you Peace
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1 comment
Anonymous
#1221348

I had the EXACT thing happen to me with a $400 gift card. Unbelievable how they treat their customers so poorly.

Review
#820246 Review #820246 is a subjective opinion of poster.
Product
Best Buy Gift Card
Pros
  • I stopped shopping at best buy
Cons
  • Lack of respect
Reason of review
Poor customer service
Loss
$782
Preferred solution
Full refund
Tags
  • gift card fraud

Ridiculous delivery service | Best Buy review from Madison, Wisconsin

We ordered a refrigerator and the first time it was delivered the men damaged a door. A new refrigerator was ordered and the day it was to be delivered they came three hours before the time they were supposed to be there. They could not deliver at the time they arranged because they were done for the day. Why is Pacific trusting large appliances with this incompetent delivery company. I am so disgusted with Best Buy I will never but another appliance from them. It is not worth the angst. Get your act together Pacific in Madison WI.
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Review
#819360 Review #819360 is a subjective opinion of poster.
Product
Whirlpool Refrigerator
Pros
  • Wide variety of products
  • Salesman was great
  • Immediate refund
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Poor Delivery
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1 comment
Mattias
#1137357

best buy geeks are a pack of liars just waiting to *** over!

Review
#817104 Review #817104 is a subjective opinion of poster.
Reason of review
Security

Toshiba Laptop Review

2.8
Details
Rudest men behind the customer counter. Floor folks very nice. Yelled at me shoved a phone at me so hard the receiver fell off. Absolutely no satisfaction just bad, unusable product. This horrible experience was at winchester va store.
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Review
#817068 Review #817068 is a subjective opinion of poster.
Reason of review
Poor customer service

Think again before you have anything delievered from Best Buy

1.0
Details
I am having a huge issue with Penn Ridge and Best Buy right now. My neighbor had stuff delivered and purchased from Best Buy, the delivery people got stuck and took out my mail box. It has been four weeks and they are fighting the estimate I gave to them and this distance is 60 miles away. However they are 52.5 miles away from where we live. The issue was never reported. I will be filing a lawsuit against Best Buy and Penn Ridge Delivery. This ought to be fun, Best Buy should never make a consumer deal with their 3rd party trucking and then to get the run around is nonsense. Good news is not reporting the mail box is a Federal Offense..
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Review
#815569 Review #815569 is a subjective opinion of poster.
Cons
  • Damaged mailbox
Reason of review
Problem with delivery

Best Buy - Telephone Review from Atlanta, Georgia

1.4
Details
I went to Best Buy in Fultondale, Al. No one would help me. I finally walked around the store loudly saying how much I hated Best Buy & how no one would assist me. I finally got help but the item I needed was not on the shelve. The young man helping me grudgingly went to look it up in the computer. He found the item but it had to be ordered in. He said I had to pay before he ordered it. I said fine I had cash. He said they didnt take cash only credit card (is that even legal?)! I told him I could have ordered it online & had it delivered to my house if I wanted to pay by credit card. No cash accepted he said. I left. I drove 45 minutes to get to the store then spent at least 30 minutes mostly tring to get a clerk to help me. Total waste of time. I hate Best Buy!!
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Review
#813562 Review #813562 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy - Lg 55-Inch Tv Review from New York, New York

1.0
Details
Best Buy have tge worst Customer Care i have ever dealt with. I had a confirmed scheduled delivery which Best Buy never fulfilled without calling. And ao I called Customer Care to find out what happened. And I was told that there was a rescheduled date of another 7days without letting us know. Not a phone call from them. And all this information after calling Customer Care , being transfered from one dept. to another to another and to another. That the reason why we did not get the delivery is that the item was not available to be delivered. I ordered the item on the 3/11/16 to be delivered on 3/17/16 and they tell me that the item is not available for delivery until the 3/24/16. So I paid for something that Best Buy do not have physically in their warehouse. It seems like Best Buy is charging several customers for one item because of their un updated glitch in their system? Customer Care representatives that were involved in my situation were incompetent and rude. I felt like they were passing from one to another cause no wanted to deal with dilema that Best Buy delivery dept created. Never again. I should have stuck to PC Richards. I never had a bad experience in anything even resolving problems. I have been buying from them for years. I never want to deal or buy anything from Best Buy.
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Review
#812571 Review #812571 is a subjective opinion of poster.
Reason of review
Problem with delivery

Best Buy - Customer Care Review from Denver, Colorado

1.0
Details
Terrible!!!! Spent $2500 on a new tv system receiver goes out in 2 weeks. Geek Squad comes out twice. Tells us to turn power off to reset tje receiver. Didnt work. Come out again and said receiver is bad. Take back yo Best Buy and told they have to try and fix first. 2-4 werks!!! Been without our new TV system for 2 weeks. Now another month!!! Customer service is terrible. They dont care about the inconvenience! They suck and will never buy from them again. Its obvious the receiver cam defected! *** you Best Buy and your so called customer service.
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Review
#812549 Review #812549 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service