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Customer Service | Best Buy review from Conroe, Texas

4.6
Details
Store: 00865 Conroe, TX I want to bring attention to Agent Kris in the computer repair area. Never in my life have I had such "great" customer service. My lucky day when I run into him at the service area. He showed fantastic customer service by: Taking personal interest in my problems, making double sure I knew what my options were, giving constructive advice, great product knowledge, and making sure my experience at Best Buy was pleasant. Thanks Best Buy for having such a caliber agent as Kris. Also he is a great employee for service but I brought in a computer for tune up and left with a new one. Expecting to pay $100 and left spending $500 and was happy about it. If you can please send a note to his manager to have him continue with what he is doing. Billy Ellisor waywardbill@outlook.com
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Review
#826982 Review #826982 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
All the above
Tags
  • Eletronics

Laptop *** from Best Buy

2.0
Details
I purchased a HP Split x2 13-r010dx - 13.3 from Best Buy in December 2014. Within 3 days of use it died the power system would not function and it would not charge. They replaced it. 3 months later it died with the same charging issues. Geek squad repaired it the whole process took about a month and a half. Then it died in November of 2015 the track pad and the power system was not functioning. The geek squad sold me a warranty for $210 for 1 year and told me it would cover everything for 1 year. The laptop died again in April 2016 the power system is completely died. When I took it to Best Buy they told me I would have to pay for the repairs. Not only did they not honor there own warranty or the fact that there own repairs did not repair the computer.
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1 comment
Acey
#1142054

You have a "lemon" and it's best to throw it out and buy a new one, tho definitely NOT from Best Buy. I bought my first 4 computers from them starting in the early 1990s but they are no longer to be trusted.

I have found my best bet is to just order online from HP. And, forget about those extended warranties.

They are rarely worth it, given the lower cost of computers nowadays. They only make money for places like Best Buy.

Review
#826795 Review #826795 is a subjective opinion of poster.
Product
Hewlett Packard Pavilion 13-r100dx Laptop
Cons
  • Not honoring customer requests
  • Do not stand behind products
Reason of review
Warranty issue
Loss
$800
Preferred solution
Let the company propose a solution

Credit Card Review from Woodlyn, Pennsylvania | Best Buy review

Yes it is the bank. I would assume the below people are not part of the credit holding population and can survive without credit and have purchased everything by means of cash or know every banks lending practices. Hmmm. Wonder how they can and still have time to look into everyone else's complaints. If you truly are trying to help people share your knowledge. What would you do to resolve the current problem without insults? To the person who posted their complaint... I would look into deceptive credit card practices, it may help you. I'm sorry you had to go through what sounds like a nightmare. Thank you for sharing and for letting people know in advance what they might encounter.
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Review
#826634 Review #826634 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy's Terrible Tactics

1.0
Details
Best Buy is out of the way for me, almost 2 hours drive to get back and forth. So when I purchased an Insignia sound bar there, I asked if I could return it if I didn't like it. The salesman said something like, "Sure. You can return it if you don't like it." He didn't tell me I only had 15 DAYS to return it to the store. I don't like the product, I tried to return it, and they flat out denied me any recourse. No return. No in-store credit. Astonishing. $75 down the drain. How can a big chain do this to their customers AND STILL BE IN BUSINESS??
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1 comment
MattD78
#1146748

The return policy is clearly spelled out on the receipt and on large signs at checkout.

Review
#826049 Review #826049 is a subjective opinion of poster.
Cons
  • No refund or credit
Reason of review
Poor customer service

Credit Card Review

Charged an annual fee and then THEY cancelled the card. Refused to refund! Will never buy anything again at Best Buy. Will tell everyone I know to not shop there! All over $35.00! Poor customer service!
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Review
#825045 Review #825045 is a subjective opinion of poster.
Reason of review
Problems with payment

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Bait and Switch | Best Buy review

1.0
Details
I went into the Best Buy store located at 9378 North Central Expressway, Dallas, TX, to purchase a laptop computer. I found a computer that I really liked and it was on sale. The salesperson offered me an additional 10% off if I opened a Best Buy credit card. I told the salesperson that I really did not want to open a credit account, but she insisted that the card offered many benefits, including the 10% discount/rebate on the first purchase. I agreed and opened the credit account (issued by Citi Bank). The agreement was that the 10% would be applied to my credit card after a 15-day "return period" for the computer had expired. After approximately 20 days, I logged into the credit card account to pay the bill and realized that the 10% back was missing from the card. I called and was told that I would NOT receive a 10% credit to the credit card balance, but rather, I would receive a "rewards certificate" that I could spend in the store. This is a bait and switch type scam. I had also visited another Best Buy location and was offered the same 10% discount by the salesperson in that location; therefore, I know that I did not misunderstand what was said.
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Review
#824287 Review #824287 is a subjective opinion of poster.
Product
Citibank My Best Buy Credit Card
Reason of review
Poor customer service

BAD CUSTOMER SERVICE | Best Buy review from Germantown, Maryland

1.4
Details
I am really not happy with the customer service that I was provided so far.I have been shopping at best buy for a very long time but this time I have decided this will be my last purchase from best buy. I was told that my oder will be ready on 3/26/2016.I wasn't told that I should receive an email but instead I was told to come in with ID and receipt on 3/26/2016, so I arrive on that day and the order wasn't ready. This was bad customer service for giving wrong info. I had to get my order shipped to Germantown location since this store was far from the location where I live and I wasn't planning on wasting my time to drive all the way to fair lakes and go back with no item in hand. I did mention it to the customer service pick up department that I need it ASAP since its a gift and I already have waited for so long. I was told again that my order will be ready to pick up on march 30th from fair lakes store and if I want to pick up from Germantown location than it will be ready on April 1st 2016.I was told that it shouldn't be a problem and call before coming to the store to pick up the item so we can have it ready and you don't have to wait. I called on April 1st and this was a horrible customer service. I was on hold for 10 min, not even that I was told as a customer that I should wait for the order a little bit more and give it sometime to be ready. I asked for the manager and I was told he is busy with other customer and get on the phone and I was put on hold again. I asked at least tell me when will my order be ready so I don't have to stress out, I was shocked to find out that the lady on phone said that my order cant be located and she cant find it.I was at this point to just cancel my order, I asked for the manager name and the person puts me on old for another 10 minutes and after she returns she doesn't tell me his name and asks for my number and name to be called back. The lady doesn't know my name and number where she has already asked for my name and number to open my account on computer. What is wrong with best buy customer service. I gave her my info again and I asked for store manager name but I m put on hold again. When you work as a team at work, you are suppose to know who is your manager on duty and you don't even know your manager name? Then how would you know how to help a customer who is bringing business to you? I wasn't rude on the phone but I guess I should have. When a customer is upset then I guess managers take action and since I was very patient and calm, I was ignored and didn't get any help. I asked for the name 3 times and I was told his name is Andrew Molser. I will never order anything from best again. I think this was my last and final order. I will make sure I take my business to amazon or Wall-Mart, at least they let the customer know where is the order, how long it will take and when it should be ready. I wish these people working in best knew that there is thing called email where it lets the customer know that it will let them know when it should be ready. I think these people like to give wrong info and waste time of customers. I am very upset and really not happy, I WISH I had placed my order with amazon. No more best buy for me.
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Review
#823009 Review #823009 is a subjective opinion of poster.
Cons
  • Terrible inventory and delivery service
  • Lack of care for customers
  • Thir dishonesty or their attitude
Reason of review
Problem with delivery
Preferred solution
Full refund
Be very weary of Best Buy's Card policies when you charge for a big item. If you don't pay it off by the period they give you, they will drop a large interest charge into your account, which then adds compounded interest. This was something I have never seen with a...
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3 comments
Anonymous
#1178782

Not paying a monthly payment and/or the balance in full per the promotional terms usually ALWAYS means you get charged full interest from the day of the purchase. This is a VERY common thing with almost all store credit cards.

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Review
#822508 Review #822508 is a subjective opinion of poster.

BEST BUY SAID I CAN THROW IT AWAY

i bought the best buy tablet call UNBRANDED (they are not joking it is a pile of *** & so is their customer service). Here is what their warranty service guy told me on the phone: i said: so are you saying i bought a pile of *** $200.00 tablet from you guys because you do not provide back-up software when system restore fails? best buy customer service guy says: yes! i said: so should i throw this tablet that is still under warranty in the garbage then? best buy customer service guys says: you can do what you want to with it! THERE YOU HAVE IT FOLKS! BEST BUY tablets with the UNBRANDED brand name are 100% *** and they have no way to restore windows on it when it fails and worse they do not care about you or the *** they sell you). so my opinion is they should re-name this *** store to BEST *** (their motto should be: WE SELL IT FOR CASH SO YOU CAN THROW IT IN THE TRASH!). hahaha lolz!
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Review
#822196 Review #822196 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Warranty issue

BestBuy lies netflix giftcard useless | Best Buy review from Dedham, Massachusetts

1.4
Details
I have been duped lied too and cheated on many occasions ie. the 25$ netflix card gift card cannot be used as a gift for anyone under 18 ... i went to return it for refund best buy said not our problem netflix got the money not us i called netflix and guess what they said not our problem bestbuy got the money talk w them its been 3yrs of trying to get them to refund money i spent on gift card and never used... now netflix says they have no records past 1 yr ago and best buy says oh too bad! i recently called best buy and ssd to be installed they said 40$ to install it i asked them do i have to leave the pc they said no it would take 5-10 mins to install i said ok ill be there within an hr i brought the pc into geek squad in dedham mass only to be told to leave the pc they couldnt possibly do that while i waited ... furthermore telling me the geeks where out sick they had noone to install it i was told by the acting *** manager i was pissed what a waste of time i was mad that i was lied to then i was made to feel like it was my fault for believing they could install a ssd while i waited so i asked if i leave it with the geeks how much would it cost the *** manager told me he didn't know until they installed it saying we might have to do this and that i told the *** manager you suck and *** you lieing *** thanks for wasted 2 hrs of my time on my day off ...i took my pc and left .i will never trust bestbuy or even think of purchaseing anything from them ever again best buy sucks !
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2 comments
Acey
#1137265

Installation of a new hard drive, SSD or not is rather a simple procedure. Open up the machine, clean and dust it(good opportunity to do so)and then disconnect the old and put in the new.

It's really just unplugging the old and plugging in the new as the cable(s) should be the same. No reason to pay someone to do something as simple as this.

Mattias
#1137355
@Acey

i agree installing and ssd is quite simple on most pc's but not with a dell ! dell has made it very difficult to install..

possibly the piece of *** dell i just bought and shortly sent back!

was defective and thats y i asked the geek to install one that they had on sale.the dell pc was nothing but a problem right from the time i got it.mos later when they refunded the purchase minus 170.00$ not only did i get screwed by best buy but by dell too! put that in your pipe and smoke it!

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Review
#820818 Review #820818 is a subjective opinion of poster.
Product
Best Buy Gift Card
Pros
  • Convenient location
  • I didnt i dont
  • Nearby
Cons
  • Wasteing my time
  • Wasteing my time stealing my money
  • Management
Reason of review
Poor customer service
Loss
$125