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Bought a washing machine and pedestals on 8-29 19 dalivered on 9-4 19 installers busted a pedestal.best buy refuses to let me talk to a manager to get total cost! best buy said they cant replace til

1.0
Details
till 13th,worse service I ever had with any one.my guess is they want to get past the 15 day return! cant talk to a manager or get a itemized statement .know I am being jacked around, worth me seeing someone face to face. guess will make a trip to phony business tomorrow !
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Review
#1645782 Review #1645782 is a subjective opinion of poster.

Extremely bad customer Service | Best Buy review from Fort Worth, Texas

1.0
Details
On 7/18/2019 I purchased 2 speakers and 8 Cameras from Stephen @ Best Buy after he inspected my home to provide the Best products. I have patiently waited for till 9/5/2019 to get them installed. Upon arrival today they informed me that they could not install the cameras because it was over their 15' max height. I have been in construction for 39 tears and never met anyone this clueless. At this point I will never recommend or use Geek Squad for anything else.
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Review
#1645356 Review #1645356 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3
Preferred solution
Full refund

TERRIBLE | Best Buy review

1.0
Details
Can't get a hold of shipping department. Bought dryer, no confirmation, no email, no phone number, no delivery! Can't speak to a person - absolutely ridiculous!
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Review
#1644554 Review #1644554 is a subjective opinion of poster.
Service
Best Buy Delivery Service
1.0
Details
Best Buy is an antiqued 20th century retailer that will soon be obsolete like Circuit City. You would think that a retailer that specializes in technology would invest in modern point of sale computer system to track all their customer transaction, but they don’t. They...
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2 comments
Anonymous
#1744857

Its also simple to hold onto your receipts but that sounds like antiquated crazy talk. Im guessing it also had to do with being outside their return policy.

To hope a company goes out of business and putting people out of work is a very selfish comment. Im glad you got nothing.

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Review
#1642591 Review #1642591 is a subjective opinion of poster.
Cons
  • Were condescending
Reason of review
Poor customer service
Loss
$160
Preferred solution
Simple Exchange for a better product. I was willing to pay more money for a better product.

Best Customer Service | Best Buy review

5.0
Details
I visited the store in Davie in Florida # 1258. 09/01/19 A young men by the name of Patrick took care of us. He was great. He explain with great detail each product.
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Review
#1642361 Review #1642361 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Store proximity
Reason of review
Good customer service

Poor service and customer service | Best Buy review from Maple Grove, Minnesota

1.0
Details
Had the worst experience ever with Best Buy. Promised me a Saturday Delivery. "Truck Broke Down" No delivery. Called to cancel order but was told by Best Buy Employee that if I kept my order they would compensate me for my troubles with a 10% gift card and to call after delivery complete. Called customer service and was offered a 25 dollar gift card. My purchase was 3500. Countless phone calls with a promise of a return call. Never got a return call. Sent e mails was passed off to other departments with no resolution. Will never shop here again!!!
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Review
#1640458 Review #1640458 is a subjective opinion of poster.
Cons
  • Manager not helpful tyra
  • Delivery and customer care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Price reduction
- I purchased a $20,000 Viking Range (plus another 10K worth of appliances) from Best Buy / Pacific Kitchens store in Woodbridge, Virginia on May 9th. I was told by the salesperson that the Range had shipped from Viking on July 26th. Since then, I have been lied to...
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Review
#1640002 Review #1640002 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Salesperson
Cons
  • Failure to deliver order
  • Responsiveness
  • Post purchase care
Reason of review
Problem with delivery
Loss
$20000
Preferred solution
Deliver product or service ordered

Poor Customer Service | Best Buy review from Medford, Oregon

Found Photoshop Elements for sale online at Best Buy on 8/8/2019, When I went to the store on 8/9/2019, it was full price ($99.99)! "No problem," the clerk says. "If it goes on sale within 30 days, Best Buy will make price adjustment." On 8/27/19, I noticed it was back on sale so I take my receipt into the checkout counter who says "Yes, that's right! ! But you need to go to Customer Service." I stand in line for 15 minutes (25 clerks in store, 5 customers-3 of us are in customer service line) and she tells me "Sorry, price adjustment is only good for 15 days." Buy local or Amazon......Best Buy is not the "Best Buy"
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Review
#1638475 Review #1638475 is a subjective opinion of poster.
Pros
  • Carries most electronics
Cons
  • Clerks are not advised of policies
Reason of review
Poor customer service
Preferred solution
Price reduction

Poor Customer Service | Best Buy review from Central Point, Oregon

1.0
Details
Found Photoshop Elements for sale online at Best Buy on 8/8/2019, When I went to the store on 8/9/2019, it was full price ($99.99)! "No problem," the clerk says. "If it goes on sale within 30 days, Best Buy will make price adjustment." On 8/27/19, I noticed it was back on sale so I take my receipt into the checkout counter who says "Yes, that's right! ! But you need to go to Customer Service." I stand in line for 15 minutes (25 clerks in store, 5 customers-3 of us are in customer service line) and she tells me "Sorry, price adjustment is only good for 15 days." Buy local or Amazon......Best Buy is not the "Best Buy"
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Review
#1638471 Review #1638471 is a subjective opinion of poster.

Wasted full day trying to effen buy a Nikon | Best Buy review from Norcross, Georgia

1.3
Details
Numerous issues. Could not decipher what actually came with the item. Could not find all of the pieces I needed in the same store. USB cable apparently does not exist on this planet. No humans available to assist. Worst experience ever - even Circuit City was much better than this.
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Review
#1637374 Review #1637374 is a subjective opinion of poster.