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Best Buy review in Los Angeles, California: Online Customer Service horrible experience

3.0
Details
Hello, My Harutun Yepremyan I am a best buy credit card holder.. I purchased a washer from best buy online but after using i am very dissatisfied with the machine so i decided to exchange/return it for an different one.. My comment is on the customer service department how unprofessional group of call takers i had to deal with which got me writing this email.. First time i called i don't get his name but after telling him my concern with the machine he transferred my called which asked for a code which the rep didn't tell me i needed a code to transfer so it HUNG UP.. Second attempt i called and spoke with another agent name Josh which i explained my concern and again got transferred and line get HUNG UP once more.. Then for the 3rd attempt called this time i asked for manger/supervisor which the person on the phone said " we are call transfers we don't have a manager or supervisor" I asked for his name because he picks up but doesn't mention his name so i asked numerous times for his name so he tells me Oscar, I tell Oscar this my 3rd time calling and getting transferred and no one answers and call gets hanged up, I asked can you make sure i get to someone when you transfer me so i don't get this run around of calling back he said " no we can't do that" with no choice i said ok transfer me so he does guess what I get hung up again.. not happy at all with customer service..
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Review
#877470 Review #877470 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer Service and Bad product/quality
Loss
$539
Preferred solution
Full refund
Tags
  • Sku 2878281
Over the past weekend just prior to the july 4th holiday my sister requested my assistance with purchasing a new dishwasher and stove for her house since she had recently replaced the refrigerator and the other appliances were "high milage". I was more then willing to...
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2 comments
Anonymous
#1192670

Did you ever hear back? Wish you could provide that info for corporate. My $1700 order with BB has become a total nightmare.

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Review
#877362 Review #877362 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy - Freezer Warranty Review from Brazil, Indiana

1.0
Details
Bought a freezer 7 months ago and talked to to customer service and said no problem go to local store pick out another freezer(dont carry that feeezer any more. Get to store and whole different story. We cant hekp you did not buy our warrenty have to call igloo need ra number and dont know if cover or not. I askwd you dont stand by product you sale and manger says i not like i have a warehouse here to take things back and fix thing that break. The girl and manger laughing as we left the store. I guess they dont care about a customer because they can ripe off the next 5 that walk in the door. Well this customer will tell everyone i see not to be fooled like i was with a name brand store
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Review
#876309 Review #876309 is a subjective opinion of poster.
Product
Best Buy Freezer Warranty
Reason of review
Warranty issue

Best Buy questionable business practices

1.0
Details
On June 17, 2016 my wife and I placed an online order for an LG refrigerator through the Best Buy website. At the time of the order this item was shown as being in stock and available for purchase. On completion of the transaction (totaling $1938.59), I received an email asking me to schedule my delivery date, which I did, scheduling delivery for the first date available: July 2, 2016. A short time later I received a confirmation email stating that my DELIVERY WAS CONFIRMED for July 2, 2016. Our credit card was hit for the full amount - $1938.59 - on June 17, 2016. Of note is the fact that this was not a "pending charge", we paid in full for this refrigerator on June 17, 2016. We received no further communication from Best Buy. The day before the scheduled delivery (July 1), my wife mentioned that she though it odd we'd heard nothing regarding a delivery window for our beautiful new fridge which we'd both rearranged our Saturday schedule to accommodate (I was scheduled to work and switched weekends with a coworker), and perhaps I should check the status of the delivery. So I logged on and clicked the link contained in the confirmation email of June 17th and SURPRISE!! a red box pops up with an exclamation point stating I once again needed to "schedule delivery" - which of course I'd done 2 weeks prior with a conformation email to prove it. So I clicked 'schedule delivery' once again and was presented a series of available dates starting in MID AUGUST for delivery of this unit. Time to pick up the phone and call Best Buy.. Spoke to a rep who informed me that yes the unit was "no longer available for sale" and how sorry she was for this inconvenience. As to my inquiry why Best Buy never bothered to notify us there would be no delivery on July 2nd she had no answer; as to my inquiry about the interest free loan I'd just floated the company - again no answer. Instead there was a vague explanation of how the unit actually WAS available at the time of the order on June 17th but sometime later became unavailable - sort of like an airline overbooking flights to insure revenue maximization. OK, but again why leave us hanging with no communication regarding the fact there would be no delivery on the scheduled date? At this point I went ahead and cancelled the order, as waiting until mid-August isn't an option - and who's to say they wouldn't pull the same stunt again? Best Buy: instead of being "sorry", how about notifying your customer that you won't be arriving for a scheduled delivery? The fact that we rearranged our work schedule to receive this item apparently means nothing to you. And our inquiry today (July 2nd) regarding the crediting of our account was met with an email response of "please allow up to 30 days for your return credit to post to your account." The fact that this transaction does not represent a "return" apparently means nothing to these people. Is doing business in this manner even legal? Or do these corporate monoliths operate with impunity in matters such as these? I will be sending the details of this transaction to the BBB; perhaps they will have a better idea of the legality of this type of business practice.
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4 comments
Anonymous
#1182901

I too wonder how this is possibly legal given that it is a systemic problem and not just a one time oops. My story is almost identical to yours, except that I was foolish enough to reschedule once.

My original date was also July 2.

I am just thankful that on my third call in two days, someone admitted that the refrigerator was vaporware. Otherwise I would be spending half my day tomorrow in a house we've moved an hour away from with two small children to receive half my order (assuming the range I also ordered was available.)

Jonerik
#1182225

Legally speaking there isn't much anyone can do. If Best Buy does not return your money within a timely fashion that would be a legal issue.

If Best Buy did not allow the return, or had July 2nd passed and no fridge was ever delivered but they still had your money that could be grounds for legal action. But as it stands while they did take your money, they are (hopefully) returning it. The closest legal precedent would be 'false pretense' however at the time Best Buy took the money they believed they had the unit.

Within the span of purchase and delivery this turned out to not be the case. But at the time Best Buy believed they could supply the unit therefor under the law no crime/false pretense was committed.

Machele
#1180578

If the credit doesn't show up within 30 days, dispute the charge. In the meantime, wander over to Lowe's and actually look at what they offer.

Buying an expensive fridge online is rather dangerous. In any event, Lowe's will deliver for free, I believe.

Anonymous
#1180564

the BBB is not a government agency so you are wasting your time there. Try your county district attorney.

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Review
#875916 Review #875916 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Order processing issue

Best buy looses ALL MY PICTURES

You worked on my computer and lost over 5000 photos! I sent it in three times to the store in Sarasota, it was supposed to be backed up and it was not backed up. Unreplaceable photos and videos were lost and you refused to acknowledge it. I talked to the manager, no help. How can you destroy someones business like this and take no responsibility! I took it back twice to get the photos put back and it was not done, and now this is not accepting this box because you say there are not 100 words here but there is more than 100 words here.
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1 comment
Machele
#1180514

You were deficient in backing the machine up before you allowed some stranger to delve into it. Now you know why backups are so important. This is how we learn.

Review
#875735 Review #875735 is a subjective opinion of poster.
Service
Best Buy Laptop Repair
Cons
  • Lost my photos
  • Our local best buy
Reason of review
Poor customer service
Loss
$50000

Best Buy Warranty Review

1.3
Details
Purchased a PS VITA from Best Buy, along with BB warranty for $74 , around Christmas. Sony has since discontinued the manufacturing of the vita. My vita has stopped working, took my vita to BB for help, and was offerd a BB gift card minus the replacement plan. I have spoken with the BB corporate office (2) time about this matter, and not yet received a call back or resolution from BB.
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Review
#874488 Review #874488 is a subjective opinion of poster.
Product
Best Buy Warranty
Reason of review
Not as described/ advertised

Best Buy review in Columbus, Ohio: Yes we have no refrigerator

1.0
Details
Tried to buy a refrigerator from Best Buy. Evidently everyone but me knows better than to do this. One of the very worst days of my life (and that is truly saying something). The store does not answer phone calls. Not one answer all day. The delivery does not arrive at the guaranteed delivery time. I have to miss work because they keep changing the guaranteed delivery time. The delivery people eventually call me late in the day to say "Refrigerator?? What refrigerator? We have no refrigerator! We think we have found a used one somewhere on the truck -- would you like that delivered?" Corporate Customer Service answered the phone after a wait of best part of an hour. They tried for about an hour. They sincerely believe the alleged refrigerator exists but cannot determine where it may be or why it was not delivered or when it might be delivered and they cannot cancel my order -- they don't have permission. They suggest I go back to the store and ask to speak to the manager. Why would I believe a store that does this to its customers is being managed? Would this be a used manager found under a spare truck tire? Can anyone tell where such a manager might be or if or when this person might appear? Would I dare to Abandon All Hope and enter this Hades store again?
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1 comment
Anonymous
#1182813

I feel like could start a pretty large support group just of people with mysterious vanishing Best Buy refrigerators. I should have read these reviews before I ordered, but I was working on so many projects to get my house ready to sell that I thought I would just trust Best Buy to keep track of their own inventory.

Review
#874365 Review #874365 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Failure to keep promises
Reason of review
Problem with delivery
Preferred solution
Full refund

Best Buy Manager Review from Nutley, New Jersey

Well i when to retune a Digand 7'inc table at forham RD in the bronx today , b because of malfunction but before I got there I called the representatives and told her that I was coming back to exchange my merchandise , and she there would be no problem she offered me a 10% discount on my merchandise but when I got up there nobody knew anything about my discount and treated me so bad very poor servers 15 minutes for them to find another digital + 7 + 20 , the young girl by the name Kleshsa , and the manager name is Kelvin that was most badest customer service treated me so bad I feel really bad , hate them ,need to be fire , no respect at all I would never go back there and I will also tell my friends and family and co-workers never to go there
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Review
#873703 Review #873703 is a subjective opinion of poster.
Service
Manager
Cons
  • Hate it
  • Poor serves
Reason of review
Poor customer service

Best Buy and Netgear

We had a Netgear wireless USB adapter that failed after months. We called Netgear support. After much trial and error, they confirmed the product had failed and advised the quickest way to a replacement was to return the product to Best Buy along with the case number they provided. I was skeptical, but the Netgear rep assured me Best Buy would not hesitate to accept the product - she said they would notify Best Buy of the case number and that Best Buy could verify the case number and would exchange the product for us. Obviously, that was not the case. Best Buy had no interest in our case number, stating they didn't know why Netgear would give us the number and tell us to return the item. There aren't much choices for tech gear in our area, but if we can avoid purchasing from Best Buy in the future, we will. We can swap the item for free through Netgear, but that will take some time. Another option is to spend $16.90 for Netgear to go ahead and ship a new adapter to us and then we send the damaged item back -- which if they don't receive within 10 days, they will charge us for a new one at the going rate -- whatever that is. So for others that must rely on Best Buy, don't expect them to stand behind the products they sell.
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1 comment
Anonymous
#1178718

This falls more on Netgear than Best Buy. You had the product for months and it was well after that Best Buy return policy.

Instead of fussing at Best Buy why they don't take the case number, why not fuss at Netgear about it?

Review
#871740 Review #871740 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Best Buy review in Fitchburg, Massachusetts: Defective product, but they would not exchange.

2.1
Details
Purchase a Lenovo Laptop and within a week or so, the letter 'R' stopped working. Brought the laptop back and best buy confirmed the defect, but would not exchange because I was just over their 2 week policy. They said they send it out at my expense. So I contested the charge through Capital One. Best Buy is fight the claim. Capital One is not fighting for me, I should have used my Discover card. Best Buy has lost another customer. And they wonder why people only window shop their stores and order online. I went to the store for customer service. I could have ordered it online for much cheaper. Even Amazon has a better return policy. Remember Circuit City.
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1 comment
Jonerik
#1182226

Um, you do realize that after the return/exchange policy time frame that is no longer Best Buy's problem. You then have to deal with the manufacturer and their warranty period, which on a laptop should be one year and this is the reason manufacturer warranties exist.

Capital One didn't 'fight' for you because they knew the same thing, that you had to deal with the manufacturer and not Best Buy. Now had Lenovo refused to help/fix it THEN Capital One would (hopefully) have fought for you.

Review
#870884 Review #870884 is a subjective opinion of poster.
Product
Lenovo 2 Yoga Laptop
Reason of review
Poor customer service
Loss
$800
Tags
  • Best Buy Customer Service Nightmar