customer service store service customer geek squad phone manager order money people

Wrong item ...could not care less! | Best Buy review from Chatham, Ontario

2.0
Details
Ordered something that had wrong model # on it and bestbuy sent wrong item in spite of description! Took another 2 hours to get return label because bestbuy wants to investigate! What about customer service...they just don't care I will NEVER deal with them again since this is the third time they have failed to forfill correct order! xxxxx xxxxx xxxxxx xxxxxx xxxxxx What a *** outfit that cares more about policies than getting it right. xxxxx xxxx xxxxx xxxxx xxxxx xxxxxxxxxxxxxxxxx xxxxxxxxxxx xxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxx
View full review
Review
#899230 Review #899230 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Poor customer response
Reason of review
Order processing issue

They would not update my address and then charged a late fee | Best Buy review from Mill Valley, California

I moved. Best Buy was the only credit card company that would not update my address over the phone. I guessed my minimum payment and missed by two dollars. They charged me a 27.00 dollar late fee. When I called to complain they were horrible and rude. They insisted I should have known I was off by two dollars. They even admitted they refused to change my address. I guessed at the minimum payment because I did not get a bill and I missed by two dollars and they charged me $27.00 dollars for a late fee. I will refrain from ever buying anything at Best Buy again.
View full review
Review
#898333 Review #898333 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Products i bought
Cons
  • You ripping me off for twenty seven dollars
Reason of review
Poor customer service
Loss
$27
Preferred solution
Full refund

Gift card not valid because of "Best Buy system error"

On July 31st 2016, I went to Best Buy in Boynton Beach, FL.I stopped at the customer service counter to ask how much was on my brand new gift card, it was not peeled yet and still stick on a carton. They said there was nothing on it but it seemed to be a Best Buy corporate system error, Vanessa is the one that peeled the number off the card, so she called Best Buy to clarify. I stood at the counter over an hour and hold the phone for her because she was on hold for a long time and needed to keep working. I ended up the phone when an agent picked-up. They said that "yes" there has been a system error somehow and they will issue me a new one. The phone agent took all my information. I wasn't happy about that as I saw a computer I was going to buy and was wondering how much my balance was. The phone agent, Judy, and the store told me they could not give me an email confirmation of the new card being mailed but they said, it will be in the mail for sure. Judy did give me a reference#183279262 I asked for the store Mgr., but never came to talk to me, Cherash was the name. I decided to call back today to make sure all is in order, but all agents I talked to, either transferred me, and then Soleil told me there was no balance on this card and it was used June 2016. I did make a purchase that date but NOT with that gift card. FYI: I had 3 gift cards; 1 I used and finished 7/31/2016 at the store. another one with a balance of: $164.76 AND this brand new one: #6099 9156 0197 3100 PIN#1127 -that I'm being told is not valid. Vanessa at the store told me July 31st, there was almost $300. on that card, but did not give me a correct amount. Please, please have your agents looked up at that phone call on July 31st, 2016. It is a lot of money and I hate to use it. Thank you for your help and please contact me for more details. Jocelyn Desbiens 954-303-6491
View full review
Review
#896735 Review #896735 is a subjective opinion of poster.
Product
Best Buy Gift Card
Reason of review
Just lost $300. gift card because of BBuy "system error"
Loss
$300
Preferred solution
Full refund
Tags
  • Best Buy Customer Service Nightmar

Worst Customer Service! Get it together Best Buy!!!

1.0
Details
Worst customer service ever! I purchased a gift off of a wedding registry with Best Buy. When the wedding registry didn't update the gift as "fulfilled" I called the customer service line so that they could update the registry and prevent someone else from duplicating the gift. HOLY COOWWWWW.. 2 hours later, I spoke to at least 6 different representatives and no resolution! 2 different people tried to transfer me unsuccessfully and without notifying me they were doing so which leads to either a dropped call or an auto prompt telling me to "enter my transfer code"before dropping the call. Another agent either dropped my call or hung up on me after 15 minutes of being on hold. In case you are unfamiliar with their process, each time a call is dropped you are cycled back into the wait list which means I am on hold for 20 minutes in between unknowledgeable employees who cannot even transfer a phone successfully. After 2 hours of what appeared to be a game of phone tag or an episode of "punk'd" I get transferred to the corporate office. After being placed on another hold for several more minutes the response I got was "you need to cancel your order and try ordering through the registry again"........ After telling the gentleman my level of frustration and dissatisfaction with their company (with tears in my eyes because i was THAT frustrated) I get off the phone with him and attempt to cancel my order.. Which at this point is in the "processing" phase meaning I have to call back in and cancel (sure wish the gentleman would have taken care of this when we were on the phone). I call back in, wait another 15 minutes to speak with someone and guess what??? THEY CANNOT CANCEL MY ORDER! I need to wait several days and call back! What a freaking mess!!! 2 hours of complete nonsense, no resolution, just unexperienced, unknowledgeable, incompetent personnel. If this is the way their system is set to operate then i'm sorry but a new system is needed! My level of frustration is at an all time high and I do not wish to do business with Best Buy again.. Over something that should have been so simple! Get it together Best Buy!
View full review
Review
#895857 Review #895857 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
I purchased an Apple computer from BB. I was sold on an 18 month no interest loan by the salesman. I said "No interest? Why not". I put it on my bank's autopay to be fully paid in 18 months. After 18 months, I received a bill which I tossed, as I knew I was paid...
View full review
2 comments
Anonymous
#1208883

It's because their credit card is ran by the piece of *** bank Citi. Those c-ocks-uckers are a real pain to deal with.

View more comments
Review
#894217 Review #894217 is a subjective opinion of poster.
Reason of review
Problems with payment

Best buy Geek Phone Service is ***.

I don't want apologies or something from best buy.... Just got pissed off from the Lady who got my phone call.... I asked for installation service for my TV and Sound System....and she gave me the soonest date will be on 8/10/16...(Today is 8/1/16)and kind of pushing me to say yes to schedule that date...I asking if is possible to get me a sooner re schedule date and she start repeat August 10.....but...my wife just call to the best buy and she get a re scheduled for August 4th....and also for the Washer and Dryer. But the main reason of this email is the lady from Geek Squad make me pissed off, cuz I couldn't make the reschedule for the washer and dryer cuz the order is on my wife name....and I explained to her that my wife having a difficult time to make the phone call cuz she taking care of two lil ones so I feel that lady don't care about it and pretty sure she don't want work.(I was so pissed that my wife just call and she made the reschedule)for both with out any problem.i have the conversation recorded.
View full review
Review
#892634 Review #892634 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$80
Preferred solution
Improve those kind of customer attendent to care more about customer.Cuz the one who got my call just pissed me off.
Tags
  • Rescheduling

A nightmare with lies and delays | Best Buy review from Atlanta, Georgia

I'm over it with the incompetents at Best Buy. I ordered a Whirlpool washer/dryer and was told it would be 4 weeks, as it was backordered. I foolishly accepted that delay and I had a delivery date. I was told I would get an email before the delivery date confirming the delivery. I got no email. I called today (Saturday) re: the delivery on Monday. I was told so many different things by 7 different people over the course of 2 hours 34 minutes on the phone today, including one supervisor, that my head is still spinning. I am certain I was lied to by at least two of them, as 2 other gave completely opposite info. I don't believe anyone. My fourth call seemed promising, but the call was disconnected after 50 minutes on the phone and the next person tried to be a hero and failed. No one is able to help me or fix the delay. The problems are all internal, but I am the victim. My credit card has been charged, but I have no items. The supervisor confirmed the fourth person's offer to give me a 10% discount, but I will only believe that when I see it. The fifth call ended up with a delivery date with yet another 10 day delay. Earlier today it was only a one day delay. Waiting 43 days for a budget Whirlpool washer/dryer is just egregious. But it is the lies and the time suck that really have me livid. Never again will I do business with these inept, lying flakes.
View full review
Review
#891810 Review #891810 is a subjective opinion of poster.
Reason of review
Problem with delivery
2.8
Details

Update by user Jul 30, 2016

I did finally purchase the tv and it arrived with the screen busted!! The nightmare never ends with Best Buy, I'm emotionally exhausted with this entire process. They are shipping me another tv out, but this has been one big inconvenience.

Original review posted by user Jul 29, 2016

I attempted to buy a Sharp...
View full review
Review
#890785 Review #890785 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Price of the products
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$643
Preferred solution
Let the company propose a solution

Delivery Service Review from Holland, Michigan | Best Buy review

1.0
Details
Horrible customer service. Delivery scheduled for between 4pm and ipm. Arrived at 1130am and left as no one home. When called promised they wiuld be rhere between 4pm and 8pm. No show. Called and said cancelled delivery and would need to re achedule. Called stire. Appology and told they would call back to assist in resolving issue. No return call. Avoid BEST BUY if need to use their "free delivery" offer.
View full review
Review
#890678 Review #890678 is a subjective opinion of poster.
Reason of review
Order processing issue

New Computer Review

Bloody *** it took 2 weeks for them to ship it to the store
View full review
Review
#889776 Review #889776 is a subjective opinion of poster.
Reason of review
Problem with delivery