When the person I was chatting at Best Buy , his name is James, cannot solve the problem he gave me this number to call. He said that this is the number of a dedicated payment team that can solve my problem.
The number I wrote down right away but on the transcript of the chat the number only appeared as xxx-xxx-xxxx. I called this number and the person who answered me said that the number I reached is a service repair number. I told him the number was given to me to call by a specialist from Best Buy whom I chatted with and I have it on the chat transcript.
He told me he will transfer my call and the number he transferred me to was a recording telling me that my waiting period is 45 minutes for the next customer representative. Terrible!!!
Product or Service Mentioned: Best Buy Customer Care.
Reason of review: Poor customer service.