Bethlehem, Pennsylvania
Not resolved

When the person I was chatting at Best Buy , his name is James, cannot solve the problem he gave me this number to call. He said that this is the number of a dedicated payment team that can solve my problem.

The number I wrote down right away but on the transcript of the chat the number only appeared as xxx-xxx-xxxx. I called this number and the person who answered me said that the number I reached is a service repair number. I told him the number was given to me to call by a specialist from Best Buy whom I chatted with and I have it on the chat transcript.

He told me he will transfer my call and the number he transferred me to was a recording telling me that my waiting period is 45 minutes for the next customer representative. Terrible!!!

Product or Service Mentioned: Best Buy Customer Care.

Reason of review: Poor customer service.

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