Best Buy Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
No more Bestbuy!! | Best Buy review from Fairfax, Virginia
Delivery/installation problems BIG TIME! | Best Buy review from Novato, California
Best Buy Apple Iphone 6s Cell Phone Review from Boston, Massachusetts
Resolved: Fraud and deception on BestBuy.com | Best Buy review from Melbourne, Florida
Update by user Aug 16, 2016
When I originally typed my review I forgot to state that a full refund for the
internet security software was initially given on August 8th, promptly followed by the recharge, also dated August 8th.
Original review posted by user Aug 16, 2016I ordered a Dell Inspirion laptop from BestBuy.com on August 8th that was supposed to come with free internet security software. I cancelled my order within ten minutes and although the price of the computer was correctly refunded, I soon discovered that I had been charged for the supposedly free software! According to customer DIS-service the software is a separate purchase through Geek Squad, and this purchase is showing as active. As if THAT wasn't deceptive enough, that same amount was promptly recharged back to my account! No where in the fine print on the product page or final checkout was I notified about any charges for cancelled orders, and then the outrageous second charge! I have spoken to customer disservice twice and keep getting the runaround about how soon I can expect a PROPER refund, so I have disputed the charge with my bank and am also going to write a nasty gram to Best Buy corporate.
- False information on website
- Lies and lack of written communication
Samsung Electronics Cell Phone Review from Milford, Pennsylvania | Best Buy review
Resolved: Service Sucks | Best Buy review from Everett, Washington
Warranty repair service-or lack of.Af | Best Buy review from Morgantown, West Virginia
- Store proximity
- Customer service and in house warranty
Pre-Ordering the note 7 | Best Buy review from Houston, Texas
Horrible Horrible experice | Best Buy review from Westborough, Massachusetts
- Very rude store manager
Thank You for Your Submission
Your comment is successfully posted.