customer service store service customer geek squad phone manager order money people

No more Bestbuy!! | Best Buy review from Fairfax, Virginia

Hi all, I am in Navy and stationed in Bahrain. I bought a laptop online from BestBuy in May 13 for my wife as a gift. I paid over $500 for the new Core I5 and 8gb ram. I came home 2 days ago, August 15, and excited to check out the new laptop. But when I opened it, I realized it is Core I3 and only 4gb ram. I contacted Besbuy 1-800 and was told it is a easy fix. All I have to do is to bring the laptop to the store and get the right one. When I brought it to the store yesterday, 08/17, I was told that they couldn't do anything for me and they gave me the 1-800 again. I called BestBuy again at the first time to explain the situation, I was told that my wife should checked the system when she opened the laptop. I told them my wife is not a geek like bestbuy people. I was put on hold them disconnected. I called again and tried to epxplain again, then i was told there is nothing they could do for me because it was over 30 days. I told them i did get a wrong stuff. They told me it is the corporate policy so there is nothing for them to do for me. I told them i paid for Core I5 and i received I3. It was there fault from beginning. Later they told me they can give me $90 dollars gift card and nothing else. I told them i paid a lot more for this I3 laptop and if they could not give me the right one then they should return the money that i paid for the price of I5. ANd again I was explained that because of the coporate policy, they couldn't return the money to me. It is mean that srewed me. It is all my fault. I don't need a any *** money from them. ALl i need is they treat me as a customer, not like a dump guy. So from now on, there is no more buying stuff from this people. I am sorry to my wife when i didn't keep my promise to my wife with a good laptop so she can take care her school. There is no more buying stuff at BB from anyone in my family and my friend. I will tell how BB treat me to anyone i meet.
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Review
#902999 Review #902999 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Delivery/installation problems BIG TIME! | Best Buy review from Novato, California

I just had a washer and dryer delivered. The crew of two left before I got a chance to see the installation (my husband saw it but didn't know what the driver had been told). I specifically told the man that was out on the street connecting the vent and gas line that I wanted the dryer on the LEFT! The gas line is on the left, the water lines are on the right. So I go out and find the DRYER IS ON THE RIGHT with water lines running behind it and the WASHER IS ON THE LEFT with the gas line behind it. This might not be a big deal to many but to me I am so mad I am seeing red. I specifically went out to tell them. He said he understood and for me not to worry. He would do it right. Now I have been on hold with Best Buy for over an hour while they try to reach the delivery dept so they can get the guys back here to do it the right way. My husband is having major surgery in two days, I don't have time for this. I told them I wanted a refund of the $20 I had to pay to have the gas hooked up (I could have done it myself) and they told me I had to go to the store where I bought it to get a refund. I BOUGHT IT ONLINE!! Shouldn't they be able to tell that by looking at my order? If my husband wasn't having surgery I would just have them take the whole order back and go elsewhere. I chose Best Buy because they had the fastest delivery. Never again. Warning, don't use Home Depot either. They hooked up my friends washer leaving the Styrofoam packaging between the drum and the inside of the casing. No good delivery crews out there any longer.
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1 comment
Anonymous
#1208371

Yeah!

Review
#902521 Review #902521 is a subjective opinion of poster.
Service
Best Buy Washer And Dryer Installation
Reason of review
Order processing issue

Best Buy Apple Iphone 6s Cell Phone Review from Boston, Massachusetts

1.8
Details
On 8/15/2016 I purchased an iPhone 6s from bestbuy.com. My order was initially declined and immediately canceled (even though I got a follw up email giving me 24 hours to correct the problem). I corrected the problem within no more than 45 minutes and re placed the order. Bestbuy.com was giving a free gift with the iPhone. That free gift did not go with the re placed order. Apparently I would have had to refuse the order and start the whole thing over again. I just learned that would take quite a bit of time but I'll get to that. When.I got the message from UPS that it had been shipped, I immediately called them and had it sent back. I did not do this so that I could re place the order, I ordered one directly from Apple, but rather because I found the fact that the gift didn't carry over unfair. I intended to return the iphone and forget about it. What lead me to write this is the day after I returned the iphone, I got a message from UPS that I was going to receive an order the next day. I called UPS to send it back but it was already in transit. I called Best Buy to find out what happened but their "computers were down". When I virtually accused her of lying she said they had been down for a couple of days. I guess the Geek Squad is having an off week. Now I have to *** another day to refuse the package. Even though it requires a signature who knows what their next lie will be. When buying an IPhone shop at Apple. Its a bit more but for a protection plan its a flat $129.00 rather than $11.00 a month, they have a free set up session with an actual person and fantastic customer service. Like many fellow reviewers, I found Best Buy nothing short of despicable.
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Review
#902201 Review #902201 is a subjective opinion of poster.
Product
Apple Iphone 6s Cell Phone
Reason of review
Order processing issue

Resolved: Fraud and deception on BestBuy.com | Best Buy review from Melbourne, Florida

1.0
Details

Update by user Aug 16, 2016

When I originally typed my review I forgot to state that a full refund for the

internet security software was initially given on August 8th, promptly followed by the recharge, also dated August 8th.

Original review posted by user Aug 16, 2016

I ordered a Dell Inspirion laptop from BestBuy.com on August 8th that was supposed to come with free internet security software. I cancelled my order within ten minutes and although the price of the computer was correctly refunded, I soon discovered that I had been charged for the supposedly free software! According to customer DIS-service the software is a separate purchase through Geek Squad, and this purchase is showing as active. As if THAT wasn't deceptive enough, that same amount was promptly recharged back to my account! No where in the fine print on the product page or final checkout was I notified about any charges for cancelled orders, and then the outrageous second charge! I have spoken to customer disservice twice and keep getting the runaround about how soon I can expect a PROPER refund, so I have disputed the charge with my bank and am also going to write a nasty gram to Best Buy corporate.
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Resolved
Review
#901529 Review #901529 is a subjective opinion of poster.
Product
Dell Inspiron I3452-1000blk Laptop
Cons
  • False information on website
  • Lies and lack of written communication
Reason of review
Problems with payment
Loss
$32
Preferred solution
Full refund
Tags
  • Bad Experience With Best Buy com

Samsung Electronics Cell Phone Review from Milford, Pennsylvania | Best Buy review

1.2
Details
I went to a best buy in Middletown NY by my job to purchase a new att go phone. It was the first time and the last I purchased a go phone at best buy. It was a $140 Samsung Galaxy express prime. Not a cheap phone to begin with. I purchased it on July 10th. I went away on July 28th and attempted to use the phones gps for google maps. The apps gps did not work. I thought maybe I was in a bad area so we used my husbands. A week later I tried to use it again and nothing. So I called att. They trouble shot it and said the gps was shot.After over an hour on the phone. They told me to go to best buy and try to ask for help because someone would be physically seeing the phone to help. I went there and the Samsung guys spent an hour trying to fix it and told me the gps that I never used yet was shot. In a month old phone. They would NOT return it because I purchased it on July 10 and it was August 15. It was past the 15 days. So a phone that you sold me damaged, I didn't break, it was defective you won't return. Im done! Never will shop here again. I cancelled my card last night. I had my receipt , the samsung guy told best buy in the store the phone was defective and they wouldn't return it. They said it wouldn't ring through. Im a store manager and I know theres ways to bypass these things. They didnt care. I will be contacting corporate today..
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Review
#901399 Review #901399 is a subjective opinion of poster.
Product
Samsung Electronics Cell Phone
Reason of review
Damaged or defective

Resolved: Service Sucks | Best Buy review from Everett, Washington

5.0
Details
Samsung 50 inch TV. After standing in line for about 1/2 hr I was informed you need an appointment two have your TV repaired after there consoltation of how they want to rip you off. Bringing in the part to be repaired was not good enough. Either bring in the whole TV or have a geek come out and evaluate what they think is wrong. Any person with a Samsung knows they have faulty powerboards. So for a two dollar part your outcome would be over 400 dollars. Two capacitors and soldering iron fixed the problem for under 8 dollars myself. I will never enter a best buy store again. Ill go to Frys.
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Resolved
Review
#901307 Review #901307 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Reason of review
Poor customer service

Warranty repair service-or lack of.Af | Best Buy review from Morgantown, West Virginia

1.0
Details
On July 29th I returned a television that was a gift for a friend. I bought the television a couple of weeks before I planned to give it to her, (1st mistake), After approximately 2 weeks the screen went black and had no audio. I returned it to Best Buy but by then it was over the two week cutoff for a simple return. It had to be sent away for repairs. Today, August 15, I went to Best Buy site to track the progress of repairs, the next two sentences are from their site. 08/05/2016 01:41 p.m.Your device is in our *** and will be assigned to an Agent soon. 07/29/2016 04:17 p.m.Thank you for trusting us with your device. We'll take it from here. Nothing since Aug. 5th., 10 days later. Guess it is still in *** and waiting for a repair person. I have been a customer of Best Buy for many years but this will be my last purchase from them. After some review, I will now buy my electronics from Sam's Club, who has a 90 day return policy. There is a very good reason why Best Buy has such a low customer satisfaction rating. Stay away from Best Buy!
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Review
#901063 Review #901063 is a subjective opinion of poster.
Pros
  • Store proximity
Cons
  • Customer service and in house warranty
Reason of review
Damaged or defective
Loss
$120
Preferred solution
Deliver product or service ordered
Tags
  • return policy

Pre-Ordering the note 7 | Best Buy review from Houston, Texas

4.1
Details
My dad pre-ordered the note 7 for me and I received an email stating that I could pick up the watch. I picked up the watch, but after having problems with it after a day, decided I would first talk with a best buy representative, then when they informed me all the watches were having the same problems, I opted for the memory card instead. This took place at the Gessner, tx location, where they said I would not have a problem swapping the two items, but because I did not place the order for that store, I would have to go to the store where the order was placed. The store manager at the sugar land, tx location, said he could not swap out the watch for the memory card. I would have to return the watch, cancel the order, and my dad would have to into a best buy store to place the order. My dad does this, but the best buy in reno, told him he did not have to cancel the order and that I should be able to swap the items. Two stores indicate I should have no problems swapping, except for the store where I pre-ordered the phone. Then once my dad places the order, the representative at the best buy store in reno says I cannot get the phone at the upgraded price. I then place a call to 1888-best-buy, where I was on the phone for an hour, then the online manager Elizabeth hung up on me. She did not call me back, I instead called and had to wait another 20 minutes. I can't believe the horrible customer service I've had to deal with, my wasted time, and gas back and forth to these stores because people don't know how to do their job. I am ready to cancel my best buy card and stop doing business with them all together. I encourage others to do the same, that way they won't have to deal with the headache of best buy.
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Review
#901020 Review #901020 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
More than one above
1.3
Details
My wife purchased our 2nd Sony Bravia as a gift to me. It stopped working less than a month after purchase. I stopped in the Perrysburg Oh store to see what could be done. They told me to bring it in so the Geek Squad can check it out. I removed it from the wall mount...
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1 comment
Anonymous
#1208375

Did you purchase the protection plan? Of course not.

Best buy, or any retailer for that matter, cannot service a product unless an extended warranty is purchased. Why don't you *** people read the warranty info inside the box!?

Review
#900255 Review #900255 is a subjective opinion of poster.
Product
Sony Kdl-48w600b Tv
Reason of review
Bad quality

Horrible Horrible experice | Best Buy review from Westborough, Massachusetts

1.0
Details
Today at the Marlborough, MA at the Best buy store - I had my 1st ever worst experience. I never seen such a bad customer service specifically from the store manager. I went to return an apple watch that I bought from Best Buy, The person at the register was nice and while in process of the return, she went ahead and unpaired and reset it all the information on it, then she said since it is over 14 days, "~18 days" I can't return it here take this paper and go to the apple store and they will return it for you. I questioned that since it is 2 different organizations and different 2 systems, she said they will do it. Went to the Apple store and basically they told me that I can only return it at best buy since I bought it there. Came back, the person that helped me wasn't there and the other person said let me call Adam and came over - explained the situation and he said there is nothing I can for you. I said can I speak to the store manager, he said I am the sore manager. I said let me explain:1) When I bought it your salesperson didn't mention anything about 14 days and I thought the return policy is 30 days (he said we don't have to tell you, you should've asked).2) She sent me over to Apple and she said they will return it - which is wrong and frustrating.3) I really want to return the watch. He said there is nothing I can do for you and to get over it I have comfortable seats in the front maybe you get it over it. I said don't you think that you should apologize for the wrong information your employee gave me. He said there is nothing I can do for you and started walking away. I said I've never seen a customer service where you walk away from your customer and without apologizing for your employee giving me the wrong info, maybe I should take to court to acknowledge the damage you've just did. He came back to me in my face and he said now you mention court, walk with me to the front. Then he said to me get the *** out of my store and never comeback. To say the least I was shocked and never expected such a bad behavior from a store manager. My recommendation for the best buy is spend time and train their employees on how to treat their customer, I think you have a long way to go. For that reason I will never shop at best buy and I will never recommend anybody to buy anything from best buy.
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2 comments
Anonymous
#1199479

Return policy is publicly posted. They are legally protected.

And the supposed comments from the associate cannot be substantiated, and therefor would not hold up in court.

Awful service, but court would accomplish nothing.

Brentton
#1200170
@Anonymous

it is all about the customer experience. no respect, no apology - they need to be trained on how to deal with customers.

They made 3 mistakes:

1) Delete the data before confirming that they can take it back

2) Send the customer to Apple store and telling him that he can return it there

3) Owning their mistake and rather than apologizing, the store Manager was rude and asking the customer to get the *** out of the store.

Very very bad and rude store manager.

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Review
#900046 Review #900046 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Very rude store manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution