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Resolved: Service Sucks | Best Buy review from Everett, Washington

5.0
Details
Samsung 50 inch TV. After standing in line for about 1/2 hr I was informed you need an appointment two have your TV repaired after there consoltation of how they want to rip you off. Bringing in the part to be repaired was not good enough. Either bring in the whole TV or have a geek come out and evaluate what they think is wrong. Any person with a Samsung knows they have faulty powerboards. So for a two dollar part your outcome would be over 400 dollars. Two capacitors and soldering iron fixed the problem for under 8 dollars myself. I will never enter a best buy store again. Ill go to Frys.
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Resolved
Review
#901307 Review #901307 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Reason of review
Poor customer service

Warranty repair service-or lack of.Af | Best Buy review from Morgantown, West Virginia

1.0
Details
On July 29th I returned a television that was a gift for a friend. I bought the television a couple of weeks before I planned to give it to her, (1st mistake), After approximately 2 weeks the screen went black and had no audio. I returned it to Best Buy but by then it was over the two week cutoff for a simple return. It had to be sent away for repairs. Today, August 15, I went to Best Buy site to track the progress of repairs, the next two sentences are from their site. 08/05/2016 01:41 p.m.Your device is in our *** and will be assigned to an Agent soon. 07/29/2016 04:17 p.m.Thank you for trusting us with your device. We'll take it from here. Nothing since Aug. 5th., 10 days later. Guess it is still in *** and waiting for a repair person. I have been a customer of Best Buy for many years but this will be my last purchase from them. After some review, I will now buy my electronics from Sam's Club, who has a 90 day return policy. There is a very good reason why Best Buy has such a low customer satisfaction rating. Stay away from Best Buy!
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Review
#901063 Review #901063 is a subjective opinion of poster.
Pros
  • Store proximity
Cons
  • Customer service and in house warranty
Reason of review
Damaged or defective
Loss
$120
Preferred solution
Deliver product or service ordered
Tags
  • return policy

Pre-Ordering the note 7 | Best Buy review from Houston, Texas

4.1
Details
My dad pre-ordered the note 7 for me and I received an email stating that I could pick up the watch. I picked up the watch, but after having problems with it after a day, decided I would first talk with a best buy representative, then when they informed me all the watches were having the same problems, I opted for the memory card instead. This took place at the Gessner, tx location, where they said I would not have a problem swapping the two items, but because I did not place the order for that store, I would have to go to the store where the order was placed. The store manager at the sugar land, tx location, said he could not swap out the watch for the memory card. I would have to return the watch, cancel the order, and my dad would have to into a best buy store to place the order. My dad does this, but the best buy in reno, told him he did not have to cancel the order and that I should be able to swap the items. Two stores indicate I should have no problems swapping, except for the store where I pre-ordered the phone. Then once my dad places the order, the representative at the best buy store in reno says I cannot get the phone at the upgraded price. I then place a call to 1888-best-buy, where I was on the phone for an hour, then the online manager Elizabeth hung up on me. She did not call me back, I instead called and had to wait another 20 minutes. I can't believe the horrible customer service I've had to deal with, my wasted time, and gas back and forth to these stores because people don't know how to do their job. I am ready to cancel my best buy card and stop doing business with them all together. I encourage others to do the same, that way they won't have to deal with the headache of best buy.
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Review
#901020 Review #901020 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
More than one above
1.3
Details
My wife purchased our 2nd Sony Bravia as a gift to me. It stopped working less than a month after purchase. I stopped in the Perrysburg Oh store to see what could be done. They told me to bring it in so the Geek Squad can check it out. I removed it from the wall mount...
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1 comment
Anonymous
#1208375

Did you purchase the protection plan? Of course not.

Best buy, or any retailer for that matter, cannot service a product unless an extended warranty is purchased. Why don't you *** people read the warranty info inside the box!?

Review
#900255 Review #900255 is a subjective opinion of poster.
Product
Sony Kdl-48w600b Tv
Reason of review
Bad quality

Horrible Horrible experice | Best Buy review from Westborough, Massachusetts

1.0
Details
Today at the Marlborough, MA at the Best buy store - I had my 1st ever worst experience. I never seen such a bad customer service specifically from the store manager. I went to return an apple watch that I bought from Best Buy, The person at the register was nice and while in process of the return, she went ahead and unpaired and reset it all the information on it, then she said since it is over 14 days, "~18 days" I can't return it here take this paper and go to the apple store and they will return it for you. I questioned that since it is 2 different organizations and different 2 systems, she said they will do it. Went to the Apple store and basically they told me that I can only return it at best buy since I bought it there. Came back, the person that helped me wasn't there and the other person said let me call Adam and came over - explained the situation and he said there is nothing I can for you. I said can I speak to the store manager, he said I am the sore manager. I said let me explain:1) When I bought it your salesperson didn't mention anything about 14 days and I thought the return policy is 30 days (he said we don't have to tell you, you should've asked).2) She sent me over to Apple and she said they will return it - which is wrong and frustrating.3) I really want to return the watch. He said there is nothing I can do for you and to get over it I have comfortable seats in the front maybe you get it over it. I said don't you think that you should apologize for the wrong information your employee gave me. He said there is nothing I can do for you and started walking away. I said I've never seen a customer service where you walk away from your customer and without apologizing for your employee giving me the wrong info, maybe I should take to court to acknowledge the damage you've just did. He came back to me in my face and he said now you mention court, walk with me to the front. Then he said to me get the *** out of my store and never comeback. To say the least I was shocked and never expected such a bad behavior from a store manager. My recommendation for the best buy is spend time and train their employees on how to treat their customer, I think you have a long way to go. For that reason I will never shop at best buy and I will never recommend anybody to buy anything from best buy.
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2 comments
Anonymous
#1199479

Return policy is publicly posted. They are legally protected.

And the supposed comments from the associate cannot be substantiated, and therefor would not hold up in court.

Awful service, but court would accomplish nothing.

Brentton
#1200170
@Anonymous

it is all about the customer experience. no respect, no apology - they need to be trained on how to deal with customers.

They made 3 mistakes:

1) Delete the data before confirming that they can take it back

2) Send the customer to Apple store and telling him that he can return it there

3) Owning their mistake and rather than apologizing, the store Manager was rude and asking the customer to get the *** out of the store.

Very very bad and rude store manager.

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Review
#900046 Review #900046 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Very rude store manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Wrong item ...could not care less! | Best Buy review from Chatham, Ontario

2.0
Details
Ordered something that had wrong model # on it and bestbuy sent wrong item in spite of description! Took another 2 hours to get return label because bestbuy wants to investigate! What about customer service...they just don't care I will NEVER deal with them again since this is the third time they have failed to forfill correct order! xxxxx xxxxx xxxxxx xxxxxx xxxxxx What a *** outfit that cares more about policies than getting it right. xxxxx xxxx xxxxx xxxxx xxxxx xxxxxxxxxxxxxxxxx xxxxxxxxxxx xxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxx
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Review
#899230 Review #899230 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Poor customer response
Reason of review
Order processing issue

They would not update my address and then charged a late fee | Best Buy review from Mill Valley, California

I moved. Best Buy was the only credit card company that would not update my address over the phone. I guessed my minimum payment and missed by two dollars. They charged me a 27.00 dollar late fee. When I called to complain they were horrible and rude. They insisted I should have known I was off by two dollars. They even admitted they refused to change my address. I guessed at the minimum payment because I did not get a bill and I missed by two dollars and they charged me $27.00 dollars for a late fee. I will refrain from ever buying anything at Best Buy again.
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Review
#898333 Review #898333 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Products i bought
Cons
  • You ripping me off for twenty seven dollars
Reason of review
Poor customer service
Loss
$27
Preferred solution
Full refund

Gift card not valid because of "Best Buy system error"

On July 31st 2016, I went to Best Buy in Boynton Beach, FL.I stopped at the customer service counter to ask how much was on my brand new gift card, it was not peeled yet and still stick on a carton. They said there was nothing on it but it seemed to be a Best Buy corporate system error, Vanessa is the one that peeled the number off the card, so she called Best Buy to clarify. I stood at the counter over an hour and hold the phone for her because she was on hold for a long time and needed to keep working. I ended up the phone when an agent picked-up. They said that "yes" there has been a system error somehow and they will issue me a new one. The phone agent took all my information. I wasn't happy about that as I saw a computer I was going to buy and was wondering how much my balance was. The phone agent, Judy, and the store told me they could not give me an email confirmation of the new card being mailed but they said, it will be in the mail for sure. Judy did give me a reference#183279262 I asked for the store Mgr., but never came to talk to me, Cherash was the name. I decided to call back today to make sure all is in order, but all agents I talked to, either transferred me, and then Soleil told me there was no balance on this card and it was used June 2016. I did make a purchase that date but NOT with that gift card. FYI: I had 3 gift cards; 1 I used and finished 7/31/2016 at the store. another one with a balance of: $164.76 AND this brand new one: #6099 9156 0197 3100 PIN#1127 -that I'm being told is not valid. Vanessa at the store told me July 31st, there was almost $300. on that card, but did not give me a correct amount. Please, please have your agents looked up at that phone call on July 31st, 2016. It is a lot of money and I hate to use it. Thank you for your help and please contact me for more details. Jocelyn Desbiens 954-303-6491
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Review
#896735 Review #896735 is a subjective opinion of poster.
Product
Best Buy Gift Card
Reason of review
Just lost $300. gift card because of BBuy "system error"
Loss
$300
Preferred solution
Full refund
Tags
  • Best Buy Customer Service Nightmar

Worst Customer Service! Get it together Best Buy!!!

1.0
Details
Worst customer service ever! I purchased a gift off of a wedding registry with Best Buy. When the wedding registry didn't update the gift as "fulfilled" I called the customer service line so that they could update the registry and prevent someone else from duplicating the gift. HOLY COOWWWWW.. 2 hours later, I spoke to at least 6 different representatives and no resolution! 2 different people tried to transfer me unsuccessfully and without notifying me they were doing so which leads to either a dropped call or an auto prompt telling me to "enter my transfer code"before dropping the call. Another agent either dropped my call or hung up on me after 15 minutes of being on hold. In case you are unfamiliar with their process, each time a call is dropped you are cycled back into the wait list which means I am on hold for 20 minutes in between unknowledgeable employees who cannot even transfer a phone successfully. After 2 hours of what appeared to be a game of phone tag or an episode of "punk'd" I get transferred to the corporate office. After being placed on another hold for several more minutes the response I got was "you need to cancel your order and try ordering through the registry again"........ After telling the gentleman my level of frustration and dissatisfaction with their company (with tears in my eyes because i was THAT frustrated) I get off the phone with him and attempt to cancel my order.. Which at this point is in the "processing" phase meaning I have to call back in and cancel (sure wish the gentleman would have taken care of this when we were on the phone). I call back in, wait another 15 minutes to speak with someone and guess what??? THEY CANNOT CANCEL MY ORDER! I need to wait several days and call back! What a freaking mess!!! 2 hours of complete nonsense, no resolution, just unexperienced, unknowledgeable, incompetent personnel. If this is the way their system is set to operate then i'm sorry but a new system is needed! My level of frustration is at an all time high and I do not wish to do business with Best Buy again.. Over something that should have been so simple! Get it together Best Buy!
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Review
#895857 Review #895857 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
I purchased an Apple computer from BB. I was sold on an 18 month no interest loan by the salesman. I said "No interest? Why not". I put it on my bank's autopay to be fully paid in 18 months. After 18 months, I received a bill which I tossed, as I knew I was paid...
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2 comments
Anonymous
#1208883

It's because their credit card is ran by the piece of *** bank Citi. Those c-ocks-uckers are a real pain to deal with.

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Review
#894217 Review #894217 is a subjective opinion of poster.
Reason of review
Problems with payment