customer service store service customer geek squad phone manager order money people

Best Buy - Camera Review from Auburn, Alabama

NEVER NEVER NEVER BUY ANYTHING FROM THEM... I spent more than 1k on a camera which quit operating in the middle of my vacation. Ordered it online and it actually did arrive at the promised time but that was the end of good news. Had full receipt tried to return the camera and was told unless i had special priv i could only return in 14 days. Unbelieveable 14 days for a 1k+ camera. I sometimes feel bad for companies that are losing business to online retailers... Not with this company....when they close their doors (and it WILL be sooner rather than later i will dance a happy dance because they deserve it! That will be a Best GOODBye!!!
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Review
#921795 Review #921795 is a subjective opinion of poster.
Reason of review
Bad quality

Worst experience ever | Best Buy review from Brooklyn, New York

DON'T BUY ANYTHING THERE ! The worst experience ever ! As a wedding gift we bought there 2 tv's. With a statement, they BOTH will be delivered on wednesday, sep 14th. We wanted as soon as possible, and now I'm learning that sales rep didn't mention same day delivery even though we asked either mentioning the waiting can be longer. So we accepted waiting 5 days and I took a day off from work. The day before suspected delivery we were informed, that one of them will be delayed by A MONTH (nobody told us before, and in the internet they're still claiming it takes 2 days for delivery !) and the next day we learned, the delivery company lost our second tv. The second case - I understand that they can lost such a small package as 40" tv , but why the *** I am the one supposed to look for it and be involved in calling delivery company and look for it on my own? I bought at best buy, not with ups, especially that one day they say they found it and will deliver on friday, on monday after we learn, they didn't actually find it. SO, we went for a complain to the store. The only nice thing i can say is about Roz, she is very compassionate and the only one person, who said SORRY, who cared and was willing to help and organized sending another one, so I don't have to wait 8 days for investigation. We wanted to cancel that one month delayed delivery. So there comes another problem. Even though we bought tv on sep 9th, was supposed to be delivered by 14th, today is september 19th and we found out it was not even sent out for delivery yet !! When the *** are they going to do that? In april? The woman who is the manager there, Saffi I belive, started screaming at my mother, that it is in the system to be prepared one day for delivery and she can do nothing about it ! she was screaming like crazy, just like that, repeating two words, system, system and started shouting to my mom - so if you think you can count on polite staff or just store manager saying "sorry" for loosing one tv and delaying another by a month, when you can see the same model lying there on a shelves - forget about it. My mother was never humiliated like that, she started crying after she left. THAT'S how best buy treats customers !! If you hate people for being upset for store mistakes, then you're not supposed to be a manager ! Oh, and we were informed, that lost delivery of my tv was my fault, because it's not best buy or ups ! WTF? That manager was super rude, extremely unpolite and didn't even wanted to help us solve our problem. Not buying even a blender or headphones there anymore.
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Review
#921746 Review #921746 is a subjective opinion of poster.
Reason of review
Problem with delivery

The Delivery men who lie | Best Buy review from Palmyra, Pennsylvania

Bought a Samsung S/S Refrigerator. Salesman was great! The Delivery men were young and courteous but careless and damaged my vinyl floor. Contacted Best Buy had to deal with their Insurance provider. The Insurance provider took my info and contacted their delivery personnel, which lied about damaging my floor. They pivoted it on my vinyl floor putting 2 arc shaped tears in it. Contacted Best Buy directly after they left because that's when I found the damage. Next had to provide photographic proof of the damage. Then they finally provided financial restitution. Talk about a tooth pulling a fare. Also my model refrigerator had a water dispenser and ice maker. The ice maker was fine but the water dispenser was a piece of ****. You have to stand a wait 3 minutes til it fills an 8 oz. glass. If you want this problem corrected, you have to buy a after market device to increase your water pressure. Also it requires a water filter. This has to changed every 6 months at $50.00 a pop. None of these topics were brought to our attention until you get it home and hook it up. Never will recommend Best Buy to anyone. In fact I'll tell everyone I know not to deal with them!
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Review
#920973 Review #920973 is a subjective opinion of poster.
Reason of review
Problem with delivery

No Delivery on appointed day, no-one to call, Best Buy Don't Care!

1.0
Details
Best Buy Don't Care! They have my $1900 for the appliances I paid for! We were assured a delivery between 8am and noon, at 1:30 we phoned and eventually got the salesperson @ Pacific Sales. He says he can't call anyone, so he e-mailed on pour behalf. What to do? Wait? Today is time -critical, I have many more jobs to do out of the house, and can't afford to stay at home Saturday waiting for Best Buy Don't Care! How do I deal with them? Never again will I walk out of one of their stores without my purchase or I won't pay for the item in advance.
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Review
#920570 Review #920570 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1900
Preferred solution
Full refund

Best Bye Bye | Best Buy review from Waukegan, Illinois

I have never been so mad at a company. Bought a washer last week, scheduled my delivery date and 4 hour time frame, took the day off and they canceled my drop off 14 hours before my scheduled delivery. Left a voice mail the night before letting me know that I wasn't to get the washer the next day and it would be another 10 days. Called back and they couldn't even tell me why it would take another 10 days. To top it off not even a sorry! My family was counting on that delivery and now I have to waste my time going to a laundry facility- thanks so much. Never again best buy! Ripped up my best buy credit card- you will never see me or the 25 people that I just told ever again in your store...and I am not done venting my disappointment on how this was handled. Now wonder you are doing well. Well HH Greg here I come!
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Review
#920463 Review #920463 is a subjective opinion of poster.
Reason of review
Order processing issue

Customer support for wi-fi issue with HP Envy laptop | Best Buy review from Atlanta, Georgia

1.0
Details
I was having Wi-Fi issues with my HP Envy 360 laptop at home. It was disconnecting intermittently and my husband's Dell laptop was not having the same issue. We had purchased the laptop at Best Buy and I had taken it in for them to evaluate but they were going to have to keep it for a few days. I called HP while at Best Buy and was told by the tech that they felt it could be resolved over the phone. I then sent 3 days with them on the phone and it was not resolved. Eventually I was assigned a case manager and she did a great job of communicating and was very professional. However, due to traveling issues I was unable to get the laptop to HP and decided to have Best Buy deal with looking at the laptop (since the 3 different help desk tech people could not resolve the problem) and they could send it to HP if needed. The HP case manager had reached out asking what the status was and I had told her that I would get back to her after finding out what Best Buy could do. Best Buy thought they had resolved it,however, it happened again (additionally the space bar was not working properly). I contacted our internet provider who sent a new modem. Set it up and still had the problem. I contacted the HP Case Manager by phone and email on at least 3 different occasions (total of 6 times I reached out) and never got a response at all which I was completely surprised at because she had been so wonderful before. Needless to say, I am extremely frustrated that I spent $850 on a laptop that I have not been able to use and have spent at least 10 hours on phone calls and backing up data, setting things back up, etc. trying to get this resolved. I was told by the Geek Squad that I could not return the laptop and I was not getting a response from HP - I called the help desk and tried to get to a supervisor, but no luck. I just kept getting the number back to the case manager who was not responding. Eventually I took it back to Best Buy who kept it for a couple of weeks. I received back from Best Buy on 9/15 and they indicated that the Wi-Fi card was replaced and the space bar was replaced. However, when I set up the laptop and started typing the B was not working. Completely unacceptable - I could not believe it. All of this started in June of this year and it is now 9/15 and there are constant problems. I am told that Best Buy will not let me return it and I cannot get anyone at HP to do anything!!!!! Extremely frustrating. I then went back to Best Buy and spoke with the manager who did take the laptop back and gave me credit. I will never, ever buy an HP product again. And, am completely at a loss why it was so difficult to get support after the problem was initially handled by HP had been done at such a great level.
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Review
#920349 Review #920349 is a subjective opinion of poster.
Service
Hewlett Packard Laptop Repair
Cons
  • Manager
Reason of review
Poor customer service
Tags
  • Hp Laptop Envy Lemon

Best Buy Washer And Dryer Installation Review

3.5
Details
This is not the Best Buy of the past. Installation of our washer dryer was a disaster. No one knew what was going on. Head office staff were simply patronizing and useless. 16 phone calls made before I worked it out. By by best buy!
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Review
#920156 Review #920156 is a subjective opinion of poster.
Service
Best Buy Washer And Dryer Installation
Reason of review
Order processing issue

Best Buy charged me $546.49 to activate phone I just purchased from Best Buy.com

I bought a Samsung Note 4 from Best Buy.com on upgrade for $199.99 plus tax. The next day I went into Best Buy Store on Mexico St Denver CO with my new phone and they suggested instead of upgrading as I had done that I pay $746.14 for the same phone and save $20/month on my Verizon bill. I told them I had been on family plan with my brother who lives in Boston and had bought this Note 4 on my upgrade so they would have to talk to my brother to make sure they could apply $20/month savings to his plan. They talked to him twice that day before I left store. They told my brother he didn't have to do anything, and when I left store having been refunded $199.99 on receipt for same phone they resold to me on same receipt at full price for $746.14, Best Buy told me savings would be automatically applied next month to my brother's bill and there was nothing more to do. He GOT no savings on his monthly bill. We have spent many hours, weeks, and months going to Verizon who can't understand why Best Buy changed the original purchase amount and to Best Buy where Verizon sends us. Both I and my brother have talked with several sales people at Best Buy and Best Buy online who can't understand any reason for this massive overcharge. When I talked with manager of Best Buy on Mexico named Adam and he said he couldn't help me even though Verizon finally directed my brother to send me to Best Buy to get the item backdated properly or discount to original price. I spent 45 more minutes talking on phone with Best Buy consumer affairs where I was sent after talking about the same amount of time last week to BestBuy.com sales team. I was told by consumer affairs that it appeared I had lost my money for nothing and there was nothing she or Best Buy could do to help situation. I can email receipt, and the credit card statement these two transactions appear on. Desired Outcome/Settlement Desired Settlement: Billing Adjustment $546.15 is the desired refund or credit to my account ($746.14-$199.99) Since my brother never received $20/monthly savings for my line on his account which Best Buy on Mexico said they completed before I left store with same phone at higher price, and since my brother and I have spoken numerous times to Verizon who said Best Buy made mistake, Best Buy should honor their initial selling price for my Samsung Note 4 and backdate my upgrade which is how I initially bought phone two days previous to going up to store. $546.15 ($746.14-$199.99)
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Review
#919252 Review #919252 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Note 4 Cell Phone
Cons
  • Price switching
Reason of review
Pricing issue
Loss
$546
Preferred solution
Full refund
Tags
  • Unhappy With Best Buy

Billing never stopped | Best Buy review from Simmesport, Louisiana

I order 3 pairs of outdoor speakers on 9/13/16 from your website for a total of $438.36. To be delivered at my home. Order went thru and my credit card was billed this full amount(using credit card email alerts). Upon receiving your conformation email..I noticed that only 1 pair of speakers were to be delivered to my home and the other 2 pairs were being held at one of your stores in Shreveport, LA for pickup. This is not what I implied when ordering. Within the hour I had another credit card email alert whereas y'all billed me for an additional $56.40. I called customer service and inquired as to why I was being billed an additional amount. They could not find where I was even being billed this extra amount, nor could they change the status of having the other 2 pairs of speakers delivered to my home. I stayed on the phone for about an hour going thru several of your staff each asking the exact question and all unable to find where this $56.40 was shown being billed to me..much less the reason I was being billed. No resolved of this issue and was told to contact my credit card company as Best Buy was not billing me. The next morning(9/14/16) I went online and was able to change the store pickup to home delivery..myself!! Your staff could not do this for me the day before!!!! Shortly after I fixed the delivery problem I got another email alert from my credit card company saying BestBuy had billed me for $328.80. Shortly after that I received even more email alerts from my credit card company saying BestBuy had billed me for $164.42, $164.42 and $112.80. Y'all were billing me so much I had to call my credit card company and put a lock on my credit card to stop the billing from BestBuy!!! I called your customer service department again and spent the next 2 hours talking with different BestBuy customer service staff members. I was being told there is no record of my credit card being billed these amounts and to contact my credit card company to resolve this issue. After talking with my credit card company again and reassured that these charges where being billed by BestBuy I called your customer service department again and after going thru 3 different staff members I finally talk to a lady that was able to find these charges that were inside the expanded part of my account that others were unable to find(????) What she found she said she has never seen before where y'alls billing computers were billing me and voiding them in the most strangest of ways. End result was she said that everything had worked itself out and I was back to being charged the original amount of $438.36..I think/hope!! I still have the lock on my credit card and will have to get a new card because I don't trust BestBuy to stop chargin me!! Because of BestBuys problems and staff I had to spend over 5 hours of my time on the phone dealing with this problem for simply making a routine online order for 3 sets of speakers. I feel I need to be compensated with at least a $100 store credit for my time and troubles. Even more really..if my time is just worth $25 an hour..that's $225 of my time. It sucked and am doubtful I will keep doing any business with BestBuy
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Review
#918781 Review #918781 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Tags
  • Bad Experience With Best Buy com

NEVER AGAIN UNLESS IN STOCK AND ASSEMBLED | Best Buy review from Endicott, New York

1.8
Details
I ordered a TV Console on line with the Geek Squad assembly to be done in my home. I received an email confirmation that the TV console was shipped and that I would be hearing from Customer Service for scheduling the assembly. I received the email the following day and scheduled the in home assembly. I never received a confirmation email so I called the number that was given. As I feared they had no record of my confirmation number - after several minutes the customer rep found that Victoria (the first call center attendant I spoke with) entered the wrong information - wrong email address and wrong address for installation - Needless to say I was first of all upset that my information was now in the hands of someone other than myself and that I was no longer able to have the assembly done as I had taken the time off of work. In speaking with Ramona I was told that I had 2 options - 1 reschedule or 2 - see if they can "squeeze" me in another day. After I explained this was an inconvenience in my schedule and I did not make the error - this was not acceptable. Unfortunately I was unable to assure that I would have soon arrive at my home as originally scheduled. Appt for 2 weeks was then offered which I adamantly opposed to. Needless to say - this was aggravating but the fact that my information - credit card information - is now in the hands of someone other myself is most upsetting. When asked for Corporate phone number was told they don't have one! Really??? Needless to say bad experience is transmitted to others far more than a good and since the close of my conversation today I have told multiple people, emailed several and have discontinued several of my business accounts that I had through Best Buy.
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Review
#918631 Review #918631 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Compensated for the time I lost from work as I had to take additional time to reschedule for another date for assembly